If I could give a zero or negative stars I would. I am a 20 year, platinum / preferred customer…read more Today, I tried to open accounts for my teenage children; their first experience with banking was rude and unprofessional customer service. The representative, the manager and another unknown representative were the poster children for rude - they were unprofessional and when I suggested I move my accounts to another insitution they said that would be fine. While the organizations cusotmer service was spectacular and provided guidance I would never refer anyone to this branch

I had a great experience with Karen Vetrano and one of the tellers at their branc in Mt. Kisco…read more They were extremely helpful with a problem I had. They went out of their way to help me.

Waste of time going into the branch they are unwilling to help out get a new debit card even though…read moreproper identification was provided. I don't not recommend going to this incompetent location who couldn't even reach out to there manager.

The most friendly and helpful customer service! Always greeted with a smile and eager to help.read more

As a business owner I have been doing business with Citibank for over 35 yrs…read more In general, and this is not branch specific, they make it very hard to communicate and get things done. In the branch level, the only responsive one is Landy Hernandez. Their business relationship manager is useless. Totally unaccountable for any actions or lack there of. The only reason I do any business with Citibank is to avoid the hassle of starting the paperwork at another institution. After 35 yrs, they have learned nothing!

The ATM experience is not good. One machine down, the other no cash.read more

I am appalled at the customer service I received when I visited this branch over the weekend. I…read moretook some coins in I had found laying around my house and asked if they could be put into my account. The rude boy - (didn't know how to act like a man clearly) proceeded to make ME COUNT my own money and made me feel like I was a big hassle, I was the only customer in the branch at the time. Once I started getting it out of the bag he sat back in his chair as if he were enjoying what he made me do. This took way longer than it should have if the staff had of done it like they are supposed to - it's their job right? I do not suggest going there for any help, visit the one down the road next to Walgreens.