Since it was friday I did expect a bit of a crowd in trying to schedule an immediate appointment to…read moreopen a joint account with my wife. We moved to Cliffside Park days prior and as expected on this notoriously busy banking day, we found ourselves roamung about several BofA offices to accomplish our long overdue aims for better organizational treasury. As such, and well into the game by then, in an attempt to spur on some sort of momentous hailmary moment, we popped by the blue joint to change thing up. (Thats Chace bank btw.) But, as we sat waiting for an "accounts" savant to take us we noticed a young lady steering all the mondaine business visitors to a large grey box like machine thing doodad that was placed in front of where the tellers desks were. These had been corded as off-limit obviously, and there wasn't a cashiers in sight as this grotesque automated contraption went on conducting the business previously performed by the now superfluous humans that must have been using up too much of the room's oxygen or something... Anyhow, that was enough to convinces us of our own superfluous business. So we super-fluidly skipped our super-flawed humanoid selves out'a there superduper fast. In the end we traveled all the way to Montvale. That's some 20 miles north for those who aren't geographically initiated to the region. In our desperation my wife mentioned her being well taken care of there, so we figured it's worth a visit if we can get this thing done once and for all. Quite to (her) expectations, (my) gratification and (both our) most gracious satisfaction, the Bank of America services there were of the absolute highest order. The staff were extremely courteous throughout. From the gentleman who greeted us to the tellers and other personnel we interacted with, they were kind, informative, reassuring and tons of other pleasant and heart warming adjectives! Granted, our gloomy looks of disheveledment may have hinted at our emotional states of tatteredness ad we arrived. But beleive it or not, just 40 minutes later and all was well again! To crown the by then already uplifting experience, the agent my wife had positively mentioned to me "Glen", was not only soon available but both meeting my hightened expectations of his aforementioned helpfulness but cleanly surpassing them with his above and beyond manner of professionalism! In brief, four thumbs to you all!

Torture every time you go to the drive-through they need to tell people to come inside sending the…read moredeposit slips and checks back and forth for endorsement

Very friendly staff and helpful beyond words. I was surprised how accommodating they are and how…read morenice the bank is. Quick, efficient and smart. What more can you ask? It's also tucked away where parking is easy. I'm happy I am a Key Bank Member now!

Awful. Ghastly. Horrendous! For a high traffic area, perhaps the place should be serviced and…read morestaffed accordingly. ATMS are almost always out of order. Because of the volume during the day there should be a person working the drive through at all times and not bouncing back and forth between the window and the teller desk. This branch specifically needs to work on optimization of customer service because the way they operate leaves everyone dissatisfied.

0 Horrible service…read more Came to Close Account my mom Passed away. It was closed they told Me. But got my statement had the fee again and not Closed . Came to branch again they were busy to see me only one person helping on floor. Than called and was told Have to come Back With license. Came Again to Close account has to wait again and wait again. No one picks up phone. Horrible horrible Customer service. I would give zero for Customer service. It took them almost hour and half to close a simple checking Account with no balance. Manager has not Authority to override even a $1 fee. Such a large bank but no idea on how to treat customer.

If I could give negative stars I would. This is the most incompetent and unfriendly bank branch I…read morehave ever visited. The manager is a disgrace. They don't have a clue of what they are doing and customer service is a totally foreign concept to them- rude, sloppy...useless. Closed all accounts. Bank of America right up Chestnut Ridge Road is a breath of fresh air. So they put these signs up on the door randomly on a Monday morning. Three employees sitting in their chairs with no customers inside. The bank was NOT closed and you could enter the bank contrary to the sign. When I asked the manager why people are walking away and not coming in he said they are short staffed and the sign clearly indicates that for deposits and withdrawals they want customers to use the drive thru but that the lobby was open. He pointed to the mobile check in sign that has been on the glass since early 2020 as the indicator that the bank was open inside. I'm not sure if he printed the sign himself or even saw it- he actually argued with me and tells me the sign is not confusing and that people should know the lobby is open. He should be fired immediately. Either he is grossly incompetent and didn't even look at the sign I was referring to or he didn't care to work and further more he didn't want to hear me complain so he said "let's get you out of here as quickly as possible". Do NOT ever visit this branch. I have been banking with TD since it was Commerce Bank bank in 90's. How far they have fallen. Stay away.

Went in today with my elderly parents, Asst. Store manager Bikiana Corneil and the teller who was…read moreworking were both so patient, even though the bank was closing in a few minutes. Bikiana stayed extra time to get my parents account settled and did it with a smile. She knew my mom also and it made me feel so comfortable with my parents banking at the montvale location.

Always helpful and very knowledgeable. All staff is friendly and welcoming? I would recommend this…read morebank.

This branch is a shit show. Every banker and teller tells you something different, they will hold…read moreyour money from you and will give you hell to get it back. Do yourself a favor and go to literally any other pnc bank.

Branch in Woodcliff lake has become my regular. Branch. My personal banker is Victoria and she…read morealerts me to all their banking features. I use their app to transact brokerage services and link with my other accounts. I can also link with other nearby banking companies other than Wells. Fargo. The staff are very friendly So glad I have them nearby. Get calls to ask if they can help with anything. Great friendly service and bonus rates

My family went to this Wells Fargo branch to put money into a CD for a member of the family who is…read morea minor. Prior to going, we asked a bank teller if any documents were required and was told "no, you don't need to bring anything." When we got to the bank, we were told that photo ID was required. Frustrating to get mixed information, but miscommunications can happen; we went home to grab an ID since we live just 5 minutes away. We waited in the bank for about 30 minutes with no one acknowledging our presence. Understandable if the bank was busy, but there were 4 tellers and no customers the time we were waiting. When we asked if one of the tellers can help us, we were told that we had to wait for a specific person to open a CD. When she was available, she told us that we didn't have an appointment and should come back the next day because she wanted to go home early. Our frustration lies in the following: 1. No one told us an appointment was required the in the three trips that were made to the bank. 2. After making us wait close to half an hour, we were told that we couldn't be helped because someone wanted to go home early. We were told this at 4 pm and the bank closes at 5 pm. 3. No one apologized for the inconvenience or acknowledged that we had made multiple trips and waited, only to be turned away. We have been loyal Wells Fargo customers for over 35 years and this was the first time we were treated and dismissed as second-class citizens. I am writing this review on behalf of my immigrant parents who are not able to articulate how they felt at this branch. They are remorseful for their frustrated reaction, but they went there with my younger sister to open her first CD (a big milestone for a young kid), but ended up being dismissed and turned away. This branch is an unfortunate example of racism and is represented by a group employees who look down on non-English speaking immigrants. I am disappointed by how poorly this branch treated my parents and sister, and hope that this review will serve as a training and learning opportunity to treat all customers equally. Until then, we will taking my younger sister to a different bank that values all customers, whoever they are and where they come from.

Refused to allow me to charge a large amount even though I had the cleared amount in my account.read more

I have an account at Visions Credit Union but Iive by the Palisades office in New City so I can…read moremake my deposits there. Service has always been bad as tellers sit on their telephones and manager in corner has an airpod in her ear. There were two gentleman over the past 5 months that were there and the nicest people. Always joking around with the customers and made it a pleasant expierence. They are no longer there. I wonder because if it is leadership or just atmosphere

The branch is on Route 59, but it's easy to get in and get out of the parking lot…read more First time I've ever reviewed a brick and mortar bank. I found the service to be excellent. I explained my predicament with the mobile app. It would not except a check, Darren understood, and took care of it right away. That was a relief. I would recommend this place even though it's about an hour away from me

God help anyone that does business with This bank !…read moreI'm not joking ! Just got a fair new car had to finance it Unfortunately ! Most people do ! Wish they could have gone Elsewhere but it is what it is ! My credit isn't great unfortunately ! I wanted to pay them online Guess that's going to happen ! Will have to send them "checks" Just like the other idiots ! From sleep number ! I wanted to pay them online too But now they expect doubt payments After I wrote them a check ! If they had just read me letter ! "Everything" is a machine today ! How can you do any kind of business ?? It's crazy !!

So far so good! Just opened an account there and they treat me like royalty whenever I come in…read more Excellent customer service!

Thank you to the ladies of PNC Bank. They helped me verify a fraudulent Cashiers Check from a…read morepotential customer purchasing my art from another state.

Friendly & courteous & fast. Great branch! A lot of…read morebranches don't have drive thrus so I go to this one. Love it