Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

Great customer service, timely, quick and efficient…read more Not much to say, just a very straight forward bank with incredibly nice people.

Quick, easy, and full of friendly staff that love to get to know you by name. Thanks, Brianna,…read moreJennifer, and Houa for all assistance and transactions.

Unfortunately, my auto loan is w/this piece of shi@ credit union. DO NOT USE this bank if you can…read morehelp it. The biggest cluster fuc@ I have dealt w/in my 58yrs of banking. I have bought and sold 7 properties and have a credit score of 820 and yet there useless customer service was incredibly inept and uninformed.

I have had amazing service experiences at this UW Credit Union branch. Very efficient staff…read more Financial specialist Ethan Larsen has always been very diligent and efficient in taking care of my affairs and those of my family in a manner. Keep up the excellent work!

I've been doing business with Summit Credit Union for decades and they never disappoint. My main…read morecontact at the Monona branch office is Brad, and he, along with the other staff members, always go out of their way to make every transaction seamless, pleasant, timely, and accurate. Thank you for all you do!

I used to love Summit but the personal customer service is declining significantly. Maybe this is…read moretrue of all banks and all are switching to virtual tellers? There are time when I've gone to the bank to get a significant amount of cash in certain denominations and have had issues. One time I went through the driver through virtual teller and felt like I was being disciplined for asking, not only for cash, but cash in certain denominations. It was suggested in the future that I go to a different branch. Next time I visited, I went into the branch, hoping I'd get better service went right up to the counter as there was nobody else in the bank and was told I had to first go to the virtual teller for assistance then get my 20s go to the real person to get the denominations that I needed . Why couldn't the first person help me? Why did I have to start at the virtual teller? This last time, I thought I would try and beat the system by making an appointment with a branch employee, but when I got there, I was told that they would not be able to help me as they do not have cash drawers so I would have to go to the customer counter, but thankfully they let me avoid the virtual teller. The teller had a weird way of counting the cash, and it was hard for me to keep track of it, but about 10 minutes after I left, I get a call that they had shorted me now I have to go back. I guess I should be thankful I received a call. For these reasons I'm strongly considering switching banks, in hopes, there's another bank, they can better give personal customer service.

The people here are awesome. I had an issue with my account a few months ago and Jamie was able to…read moreresolve it very quickly. Even though I live an hour away I transferred all my accounts to this branch specifically because of Jamie. Even my safe deposit box. I am a forever customer. Keep up the great work!

I spoke with Jennifer at the Monona, Wisconsin BMO Harris Bank today to discuss making a deposit to…read moremy HSA account for 2018. I wanted to make the transaction easier by calling in advance and having the forms ready for me to complete when I arrived at the branch. Jennifer wasn't willing to do that until I arrived to make the transaction face to face. She said she didn't know what I wanted to do, or how much I wanted to deposit, in spite of me telling her exactly what and how much. I asked to speak with the HSA specialist. She told me I could call the main BMO Harris number. I asked her for the number. She told me it was on the BMO Harris website, so I asked her again if she could please give it to me. Before I ended my call with Jennifer I asked once more if she could please have the forms ready for me to make the deposit to my HSA account. She declined. I called the main number to BMO Harris, and was told I would be able to make the deposit in person, or by mail, but that in person would probably be easiest because they could print out the forms for me at the branch. While running my errands I saw that there was a BMO Harris bank in Madison on Fish Hatchery Rd., and hoped that someone there might be more helpful. I went to Justin, a teller, who said he could help me make a deposit to my HSA account and designate it for 2018. He took my check and made the deposit. I asked him how I could be sure it was designated for 2018. He said he had no idea, and referred me to Aaleyah, the banker at the desk. She was not sure how to designate the deposit for 2018, either. I mentioned that I spoke with someone on the phone and that there was a form to complete. She called the help desk phone number and searched a website at the same time, looking for this form. She could not give me an estimate about how long it would take her to find the information or forms. I asked if she could talk to someone else at the branch, who might be able to help her. She said the manager had left for the day and the HSA specialist was on vacation this week. Her colleague, Rebekah, came over and together they found the form online and downloaded it for me to complete. They did not know how long it would take for the form to be processed, but said that I had until April 15 to get it done. This is true, provided I wait until then to file my tax return. I am ready to file my tax return now, and waiting until April 15 is not acceptable. When I arrived home I called to confirm that the deposit was made into my account and designated for 2018. The person who answered the phone was not familiar with how that worked. I had to ask her to call the HSA specialist to get this information. She did, and came back to tell me that once the form I completed at the branch was received and processed, they would re-designate the funds for 2018 as indicated on my form. She wasn't sure how long it would take for it to be processed, but suggested I call back in a week. Because I want to know where and how my HSA funds are being invested, I thought it would be wise to get signed up for online banking. I was transferred to that department and waited on hold for 20 minutes before I decided it wasn't worth my time to wait any longer. I am disappointed by the series of unfortunate interactions I've had with BMO Harris today. Frankly, my first experience with Joanne at the Monona branch when I opened the account in November was not any different. I am surprised by how totally uneducated the bankers are regarding these accounts. I have not had one person who had any reasonable knowledge about, at very least, how to do transactions for HSA accounts. I have educated myself about how they work and what are the maximum contributions, along with any potential tax benefits now and in the future. I expect the bankers to have some basic knowledge of the product they are selling, and the BMO Harris bankers I came in contact with today have nearly none. Now that I know how easy it would have been for Jennifer at Monona to have the form printed out for me, I am even more disappointed with the lack of customer service she provided. I felt I was putting her out by asking her to have these forms printed in advance, and if she would have agreed I would not have gone to another branch hoping to find friendlier service. I hope this message can be used as a teaching point for the bankers in the Madison and Monona, Wisconsin area. I would not hire any of the BMO Harris employees I came into contact with today. Sadly, I tried to submit this message directly via the BMO Harris website and I got an error message: Please do not include any special characters including '[] {} \ (symbols for greater than and less than, not allowed in yelp reviews) & *_'. I do not see any of those special characters in this review. But it is poetic that the one last interaction I attempted to have with BMO Harris today also failed.

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

It's on the Square and they validate.read more

We always stop at this Chase bank on Saturday mornings during our walk around the farmers market…read more I usually have a check that needs to be cashed or deposited and Saturday mornings is always the most convenient. Every time we have gone in, which is at least 4 times now, the workers have been super friendly and conversational and make me feel cared for. It's always simple transactions, I've not ever opened an account or sat down with a banker here, but for what I'm usually doing at the bank, it's great! It's open and airy with lots of natural light, there are always suckers on the counter as well as doggie treats if you happen to have the pup with you. And they always ask if we want small bills for the farmers market, which is a plus. 5 stars, Capitol Chase Bank rocks!

The staff is so friendly. They know who I am when I come in. Even though it is a national bank, it…read morefeels like I'm walking in to a community branch.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Friendly staff! Always happy to help this Senior with what ever I need! Have been a member for many…read moreyears! JL

If I could give a lower score I would. This credit union is only "willing and happy" to help or…read moreassist certain types of members. I just found out I wasn't one of "those" members. After being with them forever, my first application for a loan was declined on a technicality. When I asked to speak to an underwriter, she just gave me a cold and "matter of fact" brush-off and totally did not care to what I was explaining. Crazy how all their ads say they are here to help, but really, they are not. The interest rates mimic those of predatory lenders, and their customer service is a subpar level. I need to start looking another banking institution that will actually work to keep their loyal members. I do not recommend this credit union, with so many others out there to choose from.