We love this location; the staff is very friendly & quick service. My drive to this location is…read more15mins & I know when I come here I will receive great service

This location has consistently let me down, long waits in the drive through when there is no one in…read moreline and professionally immature staff. Granted I have been to other locations and have been pleased.

I normally don't write reviews, but I must say that Ana Lopez at the Mequon branch was such a…read morepleasure to work with! Would highly recommend.

Not super impressed with my visit here. I came in to cash out my balance and close my account due…read moreto a new monthly fee beginning next month. The teller Nancy seemed a bit flustered, initially would not let me cash my check and told me close the account first. I insisted I wanted the cash out and would then close the account with a personal banker. She then asked me for a debit card pin despite the fact I had a check and a drivers license already out because it would be easier for her to look up the account. On principle I don't give out any private information I am not required to. Eventually she gave me the cash, in a disordered fashion, and told me to come back another day to close the account. I said, I'm going to do this today. Five minutes later I am just a former customer. As a former bank teller, I largely think that tellers are unnecessary (ATMs and online access can do pretty much everything) unless they are excellent at their job. This Chase just seemed okay.

Seen better, had worse! Great location with easy access. Staff is always friendly & attentive. The…read morebranch never seems to be overwhelmed with customers. Drive thru service is always quick too.

Not a bad bank but struggled a bit through their transition with Partnership. Things seem to be…read moresmoothing out now. We will see.

terrible customer service honestly needs diversity, maybe should offer the employees breakfast so…read morethey're in a better mood. Atmosphere has potential, workers fckng off on the job. literally robbing us bank of free $. job abandonment & time theft. leaving post while having a full line. just smiling and staring, half blank faces. the only person who is doing their job is security. they have the one black man in the back , he would make everything more efficient in the front. They have the only African American I seen grabbing the banks mail from the post office

I just sat in the drive through here for about 10 minutes just waiting for them to give me my…read morewithdrawal and I.D. back. Whenever I go inside to bank, the tellers are always pretty inattentive and not friendly. It's an alright place to go if you have to or live close, but if you can go to a different U.S. Bank, I would.

My investment changed hands and is now part of Charles Schwab. I came in to get my married name…read moreupdated on the account and to get access to my new account. They processed the name change request. They attempted to set up an online account for me, but after a half hour of issues, they realized they misspelled my name in the username. So after numerous temporary passwords given to me, we discovered the username was wrong and my account got locked. I realized half way through the encounter the lady helping me put glasses on, so then I worried if she typed in my previous information properly. I still am locked out, but I'll call the mainline or drive to another location for help.

If you care about your money do not go here!!! Highly recommend the office in Brookfield though…read more Very unprofessional and rude experience. Came in for a so called "easy" issue after some time passed, I heard nothing so I reached out to the Brookfield corporate office who were more than helpful at resolving the issue. Where as I did not get a follow up from the Mequon office even in the time frame it took to get everything handled. If you get Robert Lindner expect to be treated poorly and receive witty remarks if you are on the younger side of investors.