Serious trust breach Mayfield Richmond branch. Transaction #00482. Made a very large deposit…read moreyesterday - I told the teller I wanted it deposited into my MONEY MARKET account. Later that evening I checked my balance on line and it was not showing like it normally does. At least I had my little paper receipt. Next morning the deposit was showing - in my CHECKING account, leaving that amount exposed and at risk! The bank itself advised me to open the money market account to protect large deposits and balances. I then transferred it to the proper account. Also, I should have been advised it would not be visible until the next morning. This is a serious error due to lack of attention to detail and reflects poorly on management. Can PNC be trusted with your money?

The wait times are crazy in this branch, if you have a PNC account I would go to another location.read more

This review is about this particular bank location, although it's hard to review the bank location…read morewithout reviewing the bank. My opinion, it's not well situated, being on a hidden drive on the outer loop of Legacy Village. I would argue if one didn't already know it was here, or hadn't pulled it up in proximate locations, one would be hard pressed to find it. My complaint today is that the ATM, my reason for stopping, wasn't updated. I felt like I was going back in time stopping at this location, even in comparison to the bank's other branches that I know of. Maybe that lack of investment speaks to the future of this location.

If I could leave zero stars I would. We went in to simply add a signer to an account, Lateesha did…read morenot know what she was doing, kept going back and forth to manager and ultimately wasted an hour of our time. We asked what was going to be needed at the beginning of the appointment and she didn't say I would need to fill out tax form which I've never had to do with other banks. When I said I wasn't going to do that she raised her voice and said she just didn't care and I could leave making me very upset. This is the second location for 5/3rd where employees were incompetent. We will be removing all of our funds from their bank. No wonder they already have such low reviews. Huntington or Chase are much better options. Trust me, take your biz to more competent folks.

This is the best bank I've ever had. The employees are always so nice. There is plenty of parking…read moreand you never have to wait long in line, if there is a line.

I have been banking with PNC since I was a pre-teen when my parents helped me open my first bank…read moreaccount about 35+ years ago at the former National City Bank branch (now PNC) in University Heights. Fast-forward to 2008, I even worked for NCB as a Licensed Investment Banker for a short time right before they changed their name to PNC. Going to the bank for the routine transactions is usually a pretty mundane task for anyone, but I want to give a shoutout to 2 special people at the University Heights branch. In mid-December 2024, I came in to obtain a cashier's check as payment for a vehicle that I was purchasing from a dealership out of state. Donna helped me with this transaction and even kindly suggested to upgrade my account so that I could avoid having to pay a fee for the cashier's check (it's complimentary for certain account types). I was very grateful for this. I obtained the check and headed right to the post office to mail it priority. It was supposed to take 3 days. But 2 weeks later, the dealership still has not received the check and the tracking number doesn't show any movement. This was causing me a good deal of stress as I was worried that the dealership would release my vehicle to another buyer since they haven't received my payment in a timely manner. So... I called the bank almost in a panic, but Donna was off that day. I spoke with Jason and I explained my predicament to him - that I needed to cancel the check and have it reissued immediately. Even though Jason was unfamiliar with canceling a cashier's check as he hadn't done it before, he invited me to come in and pledged to figure it out and get it done. While I was there, he figured out who to call and talked to whoever he needed to in order to get the process started. We figured out that it will take one business day for the cancellation to become official. He got it done! He had me sign an affidavit and asked me to return after one business day to request a reissue. Jason also advised me that he would be off when I returned, but that Donna would be back in. He notified Donna of everything that he did and what else we needed to do so that the transition would be seamless when I came back in for the reissue. On the next business day, Donna asked me to come in at noon. She was able to confirm that the prior check had been cancelled and proceeded to redeposit the funds back into my account. Instead of reissuing a new check, we ended up transferring the funds by wire directly to the dealership's bank. This alleviated the necessity of mailing another check and the possibility of additional delays by the unreliable USPS. Donna was very instrumental in getting this transaction done quickly and the dealership confirmed their receipt of the funds within a couple of hours. Hallelujah!!! The care and detailed attention that both Donna and Jason demonstrated during this entire process for me is truly exceptional! They helped to relieve a lot of anxiety for me and I truly appreciate their professionalism and customer focus!! I wish that all people in service-oriented roles are as caring. Thank you, Donna and Jason!

No tellers!!!! only one virtual assistant machine Ive been waiting to use the machine for 15…read moreminutes now!!

I've been saving at Ohio Savings for years. The Bank's online service received an upgrade. Now I…read morefind that I can no longer go on line to view my checking account For personal reasons I have to view my checking account online every 2 days Since the upgrade the online service can no longer communicate with my android phone to give me the new code needed to sign up on line. One of the representatives from the bank told me she was working to fix the problem. The next day after assuring me that the upgraded online service was tested for Android phones ahead of time she then tells me that she can no longer inform me as to when this particular problem can be fixed and I would have to wait indefinitely to view my account online. This is poor customer service and leaves me high and dry. I've never seen such a caviler way of treating one's customers.

Been going to Ohio Savings since I can remember. Beachwood and Parma Hts. Brances have some of the…read moregreatest people working there. Solid service, easy navigation, and now with a moble app. Solid institution.

Worst ever experience ever with an agent. I refinanced the mortgage. Earlier I had a wonderful…read moreexperience with an agent called jim French but this lady was horrible. Giving no information to little. Never set up banking for new mortgage. Not sure how this lady is even working here. Horrendous is all I can say about the experience. I worked for the refinance with a lady named Lisa. On closing day she was on vacation. She gave no information on how much to pay or any more info. She asked me to meet another lady who asked did you bring check? Was shocked as I was never told or sent mail on this. This is just one thing. Very dissatisfied with the performance.

I love this bank. Hard to believe (ie, who loves banks?), but it's true…read more I obtained my original mortgage with Third Federal ten years ago. Their rates are competitive, they offer a range of products for a variety of different situations, and their employees are knowledgeable and very pleasant to work with. I find it very important to work with a regional lender that is conservative, transparent, and owns the loans they write (ie, versus selling them, like some other lenders did before the crash). With Third Fed, I always know who I'm dealing with. This is especially true since it seems that their turnover at this branch is low- many of the tellers and staff predated our association. Our relationship has been surprise free, and for that, I'm grateful.