the staff is friendly and Knowledgeable. We had some problems and got some extra charges added to…read moreour account, Which where are error. This fix the matter quickly and dropped all charges.

This place is a joke! The customer service and their supposed new policies are a joke! When they…read morewere mendo lake credit union they were amazing! Ever since they changed it has been a rapid decay in the establishment! This town deserves better! I will be taking my business else where! I would rather deal with a ATM then the incompetent tellers that they have working there!

Let me start by saying that 1.5 is a more appropriate rating. The teller who helped me was…read morepleasant, apologetic and waived the non-customer fee after out transaction took much longer than expected. Here is why I will not do business with this Bank: This bank charges $5 to cash a check drawn at their bank if you are not a customer. While this IS a legal practice, it is despicable to me that I should have to PAY to receive money owed to me...especially when the bank's customer has already PAID for the "privilege" of being a customer. If this bank did not charge a fee to cash my check, I would have opened an account with them because I am looking for a local bank. But I know that I can expect this bank to fee me to death like so many banks are doing. Let me be clear, folks. Don't believe the hype. Banks are not TOO BIG to FAIL.. If we allow banks that SHOULD fail TO fail (as a FREE market would demand) then banks which don't VALUE their customers and respect their money should not HAVE customers. And they CERTAINLY don't have ANY right to MY money when I present a check for payment. period!

Ive been using westAmerica in lakeport now for two years and have had nothing but excellent…read moreservice. Every one that i have dealt with, which is probably everyone of them have never charged me for a single transaction. Maybe terry or everyone should buy there bank staff a cup of coffee once in awhile. Bees go to honey Leon

The tellers at this bank are always so helpful and kind! I especially appreciated Gabriella being…read moreso friendly and patient!!

Very Satisfying Always spoken to very kindly. As well as fast. Tellers are excellent with customer…read moreservice.

Miranda and the staff at the Lakeport branch have always been friendly, helpful and genuinely…read morewelcoming. They have always treated my small business with respect and take the time to make sure everything I need is taken care of. It's nice to walk into a place where you feel like more than just an account number. Definitely appreciate the level of service here.

"Hi Jenee Brooke, just wanted to say thanks so much for helping us with everything at the bank!…read moreYour expertise and support made a big difference. Really appreciate your time and effort

Be careful with your elderly parents. When they are unable to do things on their own companies…read morelike AAA insurance in Lakeport, California will continue to bill with an expired debit/credit card as of January and Umpqua Bank is allowing it. Even though I was given information about my mom's bank account today they will not stop the transactions being made with the expired card unless I drive my mother who is on Hospice 5 hrs to see them in person. Please talk to your parents and have things in writing so you don't have to deal with this stuff while you're going through dealing with losing a parent too.

The tag line "Welcome to the World's Greatest Bank." Isn't just a tag line at this location…read more Debbie and the entire staff go out of their way to provide excellent customer service.

Janis and the rest of the staff at this UMPQUA branch provide superior customer service time and…read moretime again. After relocating back to Lake County to retire, it was awesome to find a branch here, which helped our transition go much more smoothly.

I have to leave a review for one of your most outstanding employees named "JANIS GREENUP" in your…read moreLakeport, Umpqua branch!! She went above and beyond to help me with my mothers Living Trust Account " and provided printed information that I could look at later, as at the time I was very distraught . She was VERY PATIENT as she explained the rules the bank has to enforce (that I couldn't comprehend at the time)! Thank you so very much for the awesome customer service Janis GREENUP!

Most amazing place to do business. I have always used redwood Credit union and they have always…read morehelped me out regardless through my ups and downs

Redwood credit union (and the Lower Lake branch in particular) serves up old fashioned and sorely…read moremissed customer service. I've been with the CU for 14 years and ALWAYS am happy with my interactions. In person, I am always greeted with a genuine welcome. I am waited on quickly and so far, there's no issue they couldn't help with. The on line customer service is most helpful. There security standards are top notch. After spending years with big banks, I love Redwood Credit Union all the more.

This Branch of this Credit Union is beyond amazing. I truly can not put into words what they have…read moredone, not only earning the business but how they treat every single soul that banks there. I know this starts with the Branch Manager Todd and trickles out to his staff. He truly cares about your business and needs ! Your not just a "number" to him. You're a MEMBER !!!!! Leslie is 110% amazing. She is so detailed and GOES BEYOND THE EXTRA MILE !! She does more then anyone I've ever dealt with in banking. Leslie works for you like no other, I will only deal with her. We drive 1.5 hrs if we need anything done although there's local branches. We have brought all of our business to RCU because of the people listed above. We have Left chase and community first CU. THANK YOU FOR ALL YOU DO !!!! Regards, The Silveira's

I recently moved to Mendocino County and had the great opportunity to work with Redwood Credit…read moreUnion. Needing a good local branch after living in Southern California as well a few other states im impressed with the professionalism of the bank employee Leslie Mendoza she has been a life saver when it comes to direction and response in what is needed to a customer. My hat goes off to redwood credit union for having such great staff and look forward to doing more business with them.

Don't bother with this bank. Family has been a loyal customer since 1992 and has never had any…read moreissues until this week. Cindy M. belittled my mother and made her cry over a situation that was out of her control. Recently, we lost my dad (they've been married for almost 40 years) and a situation happened where we had no control over it. Cindy told my mom to stop "writing bad checks and she wouldn't overdraw" while in front of other customers, as well as making another teller cry in front of my mom. Not sure why they'd keep a teller around that's okay with making a customer feel this way.

Nice dealing with this local bank. Jonna Harris is my favorite teller, I love her friendly attitude…read moreand outstanding service. You will love doing business here!