Seek out Kevin Hainan as your financial advisor! My elderly father put his Trust money in several…read moreplaces. He chose KeyBank as one. I thought it was weird dealing with a bank instead of some larger Fidelity, Schwab, type institution. We got lucky and got Kevin as our advisor and the way he's handled this portion of the trust is better than the other institutions that my father split it into. I greatly appreciate his work and highlight recommend him and Key Investment Services (KIS).

In times like these I really don't know what to expect. Most places have abbreviated service or are…read moreclosed. But this place was open and ready to serve! The teller was quick and friendly and handled my financial needs promptly and even suggested additional services that I might want to consider. Good experience all around!

Great bank option overall. The only down side is if you get fancy and open a business account or…read moreneed those types of things.

The folks who work there are super, always very helpful. My experience solving a problem at the…read moreBaseline branch was totally super. the robot answering system not so great

Made appointment but nobody called me back. worse service. Been US bank customer for years and this…read moreis the worst experience.

I have tried to reach a human by phone for several days now and it is 100% impossible. Their phone…read morerobot is useless. I need to talk to somebody. I've been with this bank since the early '80s and I feel betrayed and abused.

Don't let the hometown look fool you. They actually refused to make change for me today. All I…read moreasked for was some smaller bills. Nope. They said they might "run out of cash." Pathetic. They're a BANK.

After banking with a few major banks for over 20 years I opened a small account with Great Western,…read morehoping not to see how fast I would regret it . I am happy to say that after having the account for two years with no dissatisfaction, I moved my business accounts over and I am contemplating going through this bank for my next mortgage! It's not very often that you can give a rave review about a bank, but this one has a hometown feel to it with friendly people and personal service.

Surprised at the other reviews that gave this location only one star. I've been banking with TCF,…read moreprimarily at this location, for about 6 years. The customer service at this branch has always been terrific. Friendly and helpful, I've never not been able to get the help I need. The web access is pretty good, works fine, and the app is great! Can do all my banking, including cashing checks, right from the app. Hours the branch is open, while not as good as they used to be, are very convenient.

First off let me start by saying, this is the worst bank I have ever dealt with, I have have dealt…read morewith many banks. I opened this account just a little over a month ago. I opened it online and was told I would receive paperwork, my debit card, and my checks in the mail in 7-10 business days. Also I opened a student checking because there are no fees, Im currently in college and I don't have a bunch of extra cash to spend. I was also told my first set of checks would be free as well. About a week goes by and I don't receive anything in the mail so I call the customer service number and they tell me oh there has been a hold put on your account for proof of address you should be receiving a letter in the mail shortly. I said well can you just tell me what I need to do to fix it, she gave me the information to the closest branch which was in Lafayette, so I called and asked what I need to do, the lady on the phone said fax in some kind of paystub or something of the sort with your address on it. I said okay thats fine but I live in the mountains and i cannot get mail to my physical address only my po box. Which mind you, I informed a supervisor of this right away. So I faxed in all the paperwork two days after this call, which was still the end of the first week of opening an account. I called in right after I faxed in the paperwork to confirm the lady said she got everything and she was taking the block off my account and everything will be sent out within two business days. A week later nothing in the mail still, I called in and they said on the customer service line nothing had been sent out. At this point it has been two weeks and I have nothing. Long story short, I had to call in three more times to ask about my debit card and checks, finally got them two weeks ago. Over a month after I had the account open. The customer service of this company disgusts me. People are generally rude on the phone, they dont care about you. It is just their job. So about a week ago on the 15th I log into my account and see my account is negative $80.00 because they ended up charging my account $48.68 for my first set of checks, on top of the $7 shipping fee I had already paid in the beginning of opening my account. I had just had a check come through for $226 which I had the money for, then when the $48.68 goes through my account it makes it negative so they charge me a $37.00 insufficient funds fee, then decline my actual bill I paid of $226.00. Like I said this bank DISGUSTS ME. I then had to call in and report the problem of my checks supposed to be free for the first set, then they treated me like it was my fault and said we will fix everything but from now on in order to reverse the fees this has to be a bank error. At this point that one exact sentence made me pissed because it was a bank error. I should have never been charged the $50 for checks and if that was the case my account would have never went into negative, my check would have been paid and my account would be just find with a positive balance. I just moved her from Colorado and Im looking for a bank already after a month and a half. This was a big mistake, and like I said the worse bank I have ever dealt with in my life. Its a shame how many people they try and rip off, I wonder how often they actually get away with it.

VERY slow customer service. I was told it would be about a 15 minute wait to speak to a banker…read more It's actually been over 30 minutes. I'm just trying to close my account so I bank somewhere else. Also, the Wells Fargo HR hotline number doesn't work-

Horrible customer service. I came in and was told by the teller that they couldn't assist me and I…read moreneeded to speak with a banker. I agreed and waited patiently. While waiting, a woman walked in, said she had a "quick question," and was immediately helped by two bankers--even though I had already been waiting 45 minutes to an hour. When I brought this to the teller's attention, another staff member came out and told me all the bankers were booked for the rest of the day. No apology. No follow-up. Just dismissed. I should've closed my account on the spot. Worst customer service experience I've had at a bank.

Unfortunately this atm has been down fairly consistently over the last year. It was a very…read moreconvenient location, but needs to be worked on by a repair crew. It gives an error message around 9/10 times.

The worst management I've ever dealt with. Tried twice to open a checking account for a teenager…read moregetting a job. Restrictions ridiculous, people unhelpful. Dismissive without apology.

I went to Chase Louisville at 4:10 with my kid to open an account in her name. There was only 1…read moreother customer who was being served. A teller came to talk to me and went and spoke to 3 ladies in a cubicle who were clearly having a leisurely chat. He came back saying no one was available. At the same time the ladies dispersed back to their desks pretending to be busy suddenly. One of them came to reiterate that they couldn't serve cause people are busy and it takes 45 mins to open an account which we had time for given that it was 4:10 and bank closes at 5. Clearly lazy bankers who don't care about wanting to serve. .

This is not longer really a branch it is only an indoor ATM. Very disappointing because this branch…read morehad a great neighborhood feel. I agree with the post that pointed out the rude guy who now is I guess you would call a butler for the ATM. I wish they would revert back to a real branch.