Just wasted 20 minutes trying to get someone to answer the phone I had a simple question that I…read moreneeded a person to answer. I was rolled over to a customer service rep who also could not reach anyone at the branch. She recommended that I drive over to the branch to get my question answered. Terrible service looking for new bank

Okay, I saw one person say ,"friendly Bankers" but in Life of doing business, there's way More…read moreneeded than a "Hello" and smile!!! This bank has idiots for employees. Wasting peoples time with insane questions...Get to the root of the issue and complete the task..!!! Wow! Slow, slow and slow....Bank needs New Manager

Very helpful & friendly staff! My experiences at this branch have been positive and I have not had…read moreany issues.

Personal banker at Chase in Louisville, Soo is sooper rude. He shouldn't be in a customer service…read moreposition. I've spoken with Soo twice over the past two years and he was the same dissmissive, impolite unfortunate grouch both times. He would be best not continuing to work in a customer-facing position.

Zero Stars! if Yelp would allow me to!!!!! This guys staff…read morescheduled a 1 pm phone mtg with me for 1 pm on a Friday. No one called me so i called them, not once but twice. His secretary didn't know where he was nor did she have his schedule. I would not trust this guy with my finances and I suggest you do not either. They hung up on me the second time without telling me what happened to him or my 1 pm appointment. I took off work for this financial planning interview and they ghosted me big time. A warning to the rest of you thinking about using this guy, if he ever talks to you.

From the owner: Anthony Capital, LLC--A Registered Investment Advisory Firm…read more We are a comprehensive independent investment advisory firm that offers wealth management solutions to individuals, trusts, estates, private foundations, and business owners. Led by David M. Anthony, CFP®, RMA, we are committed to helping clients with their financial goals. With an emphasis on financial planning and investment management for retirees and those nearing retirement, we create advanced wealth management strategies that incorporate both equity and principal protected through our affiliate, Side by Side Quotes.com, LLC.

very poor customer service today at broomfield location they should have let me use a phone trying…read moreto buy $NVDL $43 a share but can't get voice verified. Broomfield Fidelity should have let me use a phone you get an F for customer service today. You say to call but courtesy phone here is iffy.. In the past this location has accused me of not having a fidelity account and they remember that I went back with id tis is discriminations because i'm Asperger bipolar gave they 3 stars before I went back with a print out of my driver's license. do not do 2 step verification it makes account unsafe and is false since of protection easier for hackers to do 2 step then websurf like me.

I've dropped into this location on two occasions without an appointment. Both times I was greeted…read morekindly and was assisted by the employees. With their Monday-Friday hours only it can be challenging to make it in (the phone agents at their 1-800 number are however excellent). On my most recent visit I used the self service kiosk to make some account updates. I waited in line to speak with an Agent at the front desk. Before I could make my way up to the desk (I was 1st in the queue) an employee came over to ask if they could help me. Together we returned to the self service kiosk and I proceeded to ask a few questions, make some needed updates and learn about my options. I will definitely be back.

Warning to Current and Future Members…read more I've been a Premier Members/Meritrust customer for over five years with multiple auto loans and perfect payment history -- until now. Their new "security system" shut down my online banking access without warning, disabled my autopay without authorization, and caused a missed payment after three years of flawless ACH payments. They made ONE phone call with no voicemail, no email, no letter, nothing. Because I didn't answer an unknown number, they treated it as "my responsibility" and allowed my loan to become past due. When I called in, I was told my account was locked because their system falsely flagged my login as "bot activity." To unlock it, they demanded I take all my personal devices to a computer repair shop, pay for malware scans, and provide the receipt. I've never heard of a financial institution requiring customers to spend money on their own devices to access their accounts -- especially when their own system disabled autopay without my consent. They refused to waive the late fee, refused to waive the phone-payment fee, and offered no reasonable solution besides "drive 45 minutes to a CO-OP branch." Their customer service reps openly admitted they couldn't explain why autopay was shut off and why there was no proper notification. This credit union is absolutely not operating in a member-friendly manner. If their system ever flags your account incorrectly, you can be permanently locked out of online banking and forced to jump through unreasonable hoops. Stay away from Premier Members/Meritrust. After this, I'll be refinancing elsewhere immediately.

I loved BOULDER VALLEY CREDIT UNION and PREMIER's CREDIT UNION --- I'm in middle of moving my funds…read moreto any other bank, rates are higher anywhere else.

I've been a loyal Wells Fargo customer for over 30 years and am currently a Premier customer, but…read moremy recent experience was extremely frustrating and disappointing. I visited this branch to help my son set up a new checking account. Before arriving, I was assured an appointment wasn't necessary. However, when we got there, we were told the best option was to sit in the lobby and open the account online. We tried, but the online application kept producing errors and wouldn't allow us to complete the setup. We waited patiently and asked for help, but after 20 minutes of being passed over, we were simply told we'd need to make an appointment and come back. I felt completely dismissed. As a longtime customer, I expected more consideration and basic customer service--especially as a Premier client. Fortunately, there are many other banking options available, and I'll be exploring them as I move my money away from Wells Fargo. This review reflects my experience specifically at the Broomfield, CO location.

under staffed... waited 40 minutes to drop some items in safe deposit, a task that took 5 minutes…read more But the person in charge choose to help 5 other people while I waited.

Out of this world customer experience at every visit and interaction…read more First utilized this bank in the process of buying a home after losing mine in a fire. The loan team was courteous, approachable, friendly and welcomed any and all questions I have. Years later I'm still a faithful patron and have gotten to know lots of the nice folks at my local branch who remember me and greet me by name when I arrive. They are also so involved in the community and I hear even offer paid time off to their workers to volunteer. Highly recommending for your personal accounts!

I think I would give zero stars if I could. I was looking for a non-qualified mortage loan, being…read morea self-employed person. I reached out to Elevations (before I read all the reviews here and on another site). I was put in touch with Jake Gallo, who I believe is at this branch. Well, at first, I was so happy to hear, with the info I gave him, that they could put me in a loan with very favorable terms. I was excited enough to let him pull my (excellent) credit and started uploading all my docs. They came back pretty quickly with an OK, you're in, but by then I had read reviews. And this was for a "portfolio loan," meaning Elevations would keep my loan as part of their portfolio. But it also means that they can make up their own rules. And I started asking questions. I asked questions in writing, asked for answers in writing. Some questions were answered and some were glaringly NOT, such as "will Elevations actually be asking for assets as collateral?" His answer was such a dodge. (Not all asset depletion loans work that way.) I asked for details on all the terms, since it was the first time I had considered a portfolio loan. Jake never answered again. I'm leaving out some details of the potential landmines of having accepted a loan through Elevations, but Jake Gallo apparently made sure that I would't ask further and they weren't going to offer...the truth? Steer clear. There may be something good out there with a conventional loan, but I've never known a Credit Union to have such a bad reputation.

Great customer service today!! The Australian guy was so friendly and so helpful that it made going…read moreto the bank more pleasurable

From the owner: Based in Colorado Springs - Ent is Colorado's leading credit union, providing a full range of…read morefinancial solutions to communities along the Front Range, from savings and checking accounts to mortgage loans. At Ent, you're not a customer. You're an owner-member. Our goal is to build long-lasting relationships to improve your financial life. We deliver value to our owner-members by offering higher dividends on savings, decreased rates on loans, lower or no fees for services. The Broomfield Service Center is located near the Walmart Supercenter off of W. 120th Ave. This center offers instant issue debit cards, mortgage loans, HELOCs and many other products. Insured by the NCUA | Equal Housing Lender.

I went to Chase Louisville at 4:10 with my kid to open an account in her name. There was only 1…read moreother customer who was being served. A teller came to talk to me and went and spoke to 3 ladies in a cubicle who were clearly having a leisurely chat. He came back saying no one was available. At the same time the ladies dispersed back to their desks pretending to be busy suddenly. One of them came to reiterate that they couldn't serve cause people are busy and it takes 45 mins to open an account which we had time for given that it was 4:10 and bank closes at 5. Clearly lazy bankers who don't care about wanting to serve. .

This is not longer really a branch it is only an indoor ATM. Very disappointing because this branch…read morehad a great neighborhood feel. I agree with the post that pointed out the rude guy who now is I guess you would call a butler for the ATM. I wish they would revert back to a real branch.