My daughter passed away in a car accident and her checking account is with Chase. Several months later finally time to settle the estate and lawyer said that the proceeds of the estate needed to go into a new account. So my wife is the executor and we go to the Chase branch on SR 26 and US 52 in Lafayette on Friday afternoon. Teller tells my wife that account openings are by appointment only. So she asked if she could get an appointment for Saturday. Same person proceeds to tell her that Saturday is no appointments walk-in first come first serve. So waiting outside the bank before they opened this morning, open the doors at 9:10 due to an issue with ATM, no big deal, things happen. She gets inside, only 1 person in front of her and the gentleman is told that it is appointment only, but the person says, if the 9:00 scheduled is not her by 9:15 you can have that appointment. He ends up not needing to see this person, just a teller and so my wife asks if she can just take the slot...No, opening an account takes about an hour!!!!! Wow can customer service get any worse. So she left and went to our bank, First Merchants down 26 and had the account opened without an appointment before 10:00. Chase will never see any business from us ever! And by the way, this would be less than 1 star if given the option to enter zero!!!! read more