I did business with this company for years without much issue. A Friend expressed having unpleasant…read moreexperience with them but I just assumed it was a fluke. When it came time to renew my policy this latest time instead of things going smoothly I was given the run-around. Some things were said that really made me question the situation. Realized that things had been a bit off for a while and a few policy details had been changed without my input, while some changes I had requested weren't being applied. Took my business elsewhere and now have much better coverage for a lower price.

Called and left a message to the receptionist to have an agent reach out when they had time and…read morenever got a returned call. There needs to be more agents serving the villages area in my opinion- I called another agent close by, they had the time to put a package together for me.

I have been a customer/member with Florida credit union for almost 20 years. I have had multiple…read moreauto loans and a home equity line of credit with them. Without going into specifics, one of my autos was totaled and there was (and still is) some unanswered questions leading to confusion on the pay off of that loan. This in itself seems to indicate poor ethics/practices, let alone what was coming next. I simply called to obtain some information on my other vehicle loan that I have with them. During this phone call I was surprised by a higher balance than I was given previously as a payoff, by almost double. Naturally, I was confused by the information and admit I was surprised and did ask, "how can that be?" In answer to my asking this, I was pretty much accosted over the phone by Jennifer. She would not even allow me to speak or ask the questions that I needed (and still need) to have answered. She was loud and very rude. She talked over me and repeatedly told me that I was old enough to know that if I borrowed money I had to pay it back. I would like to add here that I never said I had any intention of not paying money that I owed. I never alluded to it or even considered it. Jennifer was very condescending and just kept treating herself a little bit louder each time. I did ask why no one had contacted me as they do have my phone number, my personal email, my home address, and a message system through their website. Jennifer stated to me that she was "telling me now." I did ask to speak with whomever her manager was and she told me that she could transfer me so that I could leave a message. I stated that I wished to speak with a person right at that moment and she laughed and stated to me how that wasn't going to happen, inferring that I and the issues I had were of no importance to their institution. She also let me know that I could call back but that I would be told the same thing. I left a message on the voicemail she transferred me to but of course, did not receive any response. I did call back again after about an hour had passed because I still needed information from the credit union. I spoke to kind woman who stated she could not help me and would have to transfer me to which i said "ok, but please don't transfer me to Jennifer" and explained that I had just had a rather unpleasant encounter with her. When my call was transferred, Jennifer picked it up and told me in that same tone and with a laugh that she had told me that if I called back, I wouldn't get anyone different or any different outcome. And then she hung up on me without me even saying a word. I cannot imagine that any institution would accept this behavior as customer service. It was degrading and embarrassing and absolutely not appropriate or deserved. Unfortunately, I still don't have any answers to my questions and will have to continue to pay off my existing loan with them. However, I will never do business with Florida credit union again and will mention how they are treating me as a 20 year customer to anyone who is asking me about my experience with them.

Great in-person experience with Thomas B at the Lecanto branch! I set up a new FCU account online…read moreand was confused about some account activity as I tried to connect that account to an account at another institution. Thomas listened carefully to my situation and resolved my issue quickly. This experience ranks right up there with the best in-person service I've received anywhere (in 50+ years) from a banking institution. Customer-to-customer tip: if you can, go to a branch when you have an issue. I called several times without reaching anyone and also had no response to my online contact form submission. In person, I was seen within 5 minutes of registering and had a resolution in less than 15 minutes. Honestly, I went in intending to close my account, but working with Thomas changed my mind.

One star is all this bank deserves because the bank representative was kind. Unfortunately this…read morebank's "policy" will not provide a Notary stamp if you are not a customer of their bank. I believe that this is a very poor marketing issue because I am new to the Umatilla area and will probably need to open a bank account for future business. Since your bank can not offer a stamp proving I am who is signing the documents, which takes about 5 minutes, I will never open an account at your bank. Sad, because I just moved and live almost across the street from this bank. So I had to go to the local packing store and they charged me $10 for what the bank normally does for free. Last year I was in another state and needed a notary stamp. The bank that I went to did it with no questions asked. Hey, United Southern don't you think many people come to Florida for the Winter and may need a document notarized? Terrible marketing plus the bank representative was not busy!!

I love united southern! After work I had to go there but didn't wanna leave my baby in the car so I…read morewent through the drive through not thinking it was 5:01. I felt so bad but they asked me what I needed done and they understood why I didn't want to get out! I didn't get the gentleman's name but I believe the lady was Amanda. So thank you guys for being so lenient when I got there after closing