Withdrew quite a bit of money today. Was asked by bank clerk if I was depositing elsewhere and I…read moresaid "yes." I was then told maybe they could match the other rate,but would need to get back to me. What bank has a system like this? How about just raise your rates and post it publicly. I am not a big fan of haggling CD rates. Withdrew the money and deposited it at another bank.

Check the class action lawsuits & poor reviews against Capital One and you'll realize they prey on…read morecustomers, especially vulnerable seniors with mental disabilities as well as vision and hearing impairments. This branch hires staff, who have not been trained with customer service skills to deal with neurodivergent and/or disabled customers. They approach everything from an ableist and neurotypical mindset with illogical contradictions by assuming you should know what's not written or what they conveniently forgot to share without any empathy to understand or validate their customer's experience or views with an open-mind for win-win resolutions. Worse yet, they blame others as the scapegoat for their incompetence, inefficiencies, and gaps in their processes. Their manager blamed a disabled 84-year old senior with ~80% hearing loss after a stroke & autistic advocate for talking too loud without realizing not everyone can control their emotions with an arbitrary norm that never considered their inputs and feedback while being gaslit. They're clueless on how they frustrate & accuse clients when they don't even track their inconsistent misconduct and transactions with notes and records to justify their "discretionary" actions without transparent criteria, notifications, and consent. Moreover, they mail a legally blind spouse the letter for insufficient funds in a joint checking account with the overdraft protection requirements met, but fail to notify the hearing impaired spouse who pays the bills before stating that they have the right to reject transactions at their discretion without any transparent criteria or consultation. As a result, customers suffer recurring penalties for returned checks by 3rd-parties due to their discretionary, uninformed decisions without consulting clients. For example, they seems to run a clever scam with overdraft fee protection that is useless moot except as a deceptive marketing tactic to get money transferred in since they can reject paying any transaction. Even if overdraft is enabled on your app, you have to transfer in $250/month from external accounts to get no fee overdraft protection, which isn't leveraged if they reject a transaction, such as a recurring autopay payment to a credit card. Moreover, staff coerces you to open more checking accounts than needed only to confuse and profit from you because they can't or refuse to consolidate and simplify them for the elderly or disabled by creating accounts with unequal "protection," which seems moot. Their branch manager and team failed to inform us of the free savings transfer option, which couldn't be selected due to being grayed out and is useless if the bank rejects any transaction before the protection or transfer can take effect. Why would anyone or business trust a bank that can reject any transaction & cause 3rd parties to penalize you for returned check fees at your expense with you accruing interest and fees in a vicious loop while trying to bridge these communication gaps that they could liaise and resolve with their relationships from repeat business. This seems like collusion, conspiracy, and exploitation. No wonder their staff got poor reviews (TrustPilot, WalletHub, & Better Business Bureau). They don't exemplify leadership or people skills to collaborate with relevant stakeholders for solving problems. They just regurgitate biased, non-transparent terms and conditions that either use jargon that only they understand or hide key, but vague, clauses somewhere to make it hard for you to find these loopholes. Worse yet, they put words in your mouth and fail to provide explicit instructions with accountability to fix unforeseen gaps. Then, they badmouth other companies by claiming that customers must have given authorization indirectly for Capital One to reject payments when they switch autopay from one Capital One account to another without proof of consent or communication from 3rd parties to support their interpretations and actions. They don't even know how to contact their disability team at their corporate headquarters except to give a generic 800 number to the company and ask for an American Disabilities Act representative. Clearly, they've never actually tried this because this doesn't work from me testing this by calling and getting sent on a wild goose chase to the wrong units and disconnected with inefficient cold transfers with redundant verifications & without context. I would give them one star if they even tried to empathize and be open-minded enough to fix their flaws because we're all human and make mistakes. However, these vultures could care less and prey on vulnerable customers, who can't defend themselves because they're used to getting their way without getting caught while preventing customers from closing accounts that they coerce them to open due to technical limitations, even though technology can accelerate or automate processes, not be bottlenecks.

For 3 days now cap 1 has had thousands of consumers auto deposit pay checks and have not YET paid…read morethem out to their clients!! They say it's a third party issue Well that's their issue NOT mine and they should pay us and THEY should wait for the money. Meanwhile all this money is gaining interest too! who gets that and how are we being compensated??

I mostly use the ATM drive through here, but have gone in a few times for in person services which…read morewas always a good experience! It's a very tiny branch, so I'm sure they have some lines sometimes inside, but the drive through usually doesn't have more than a one or two car wait.

Client service representative was very rude, manager was defensive and not helpful, I have been a…read morechase client private client for 25 years and have never been treated that terrible, these people should never be allowed to work in this type of setting.

Teller with long dark hair and braces is very accusatory and unprofessional. Caregivers to elderly…read morefamily members should not be treated like criminals immediately upon walking up to the counter. I understand taking extra precautions for our senior citizens but she could have handled the interaction as a professional.

The Financial Advisor/Planner (I'm unsure of his actual title but he's the one that opened my…read moreaccount) keeps texting and calling me. He got my personal information when he opened my account. That same day I got a text saying "Hey ______, if you want I can...." he was trying to "hang out"... I ignored it.. he sent a few more texts, called and then Whatsapped me. I finally replied telling him no...that I'm basically not interested (I probably should have called him out for what he was doing but it was so surreal, uncomfortable and weird.) I didn't hear from him for a few months but he just texted me again saying the same things...and he mentioned living close to me...which means he definitely remembered my address... I'm pretty sure this is a A *PRIVACY BREACH*. his name is "Arth". I think that's just a short form/nick name of his full name. I don't know who to contact about this. Aside from that, TD is usually pretty decent

TD Bank is Great Overall. The Service is Nice. The Ambiance is good. The TD Bank Location is Great…read moreOverall.

Returned today to do some CD business. Line of four people waiting for help, including an older…read morewoman in a wheelchair. In the meanwhile there are about four employees hanging out in the manager's office. Customers are number one, I was always taught. Come back today and once again a long wait. Asked one of the managers when I was going to be helped and he tells me they are busy. Not an apology or offer to find out what's going on to see if he can speed things up. Or God forbid, he step in to do it. Also got hit with the distinct aroma of body odor. Yikes.

From the owner: Our leadership team is committed to giving each of our members a voice and honoring our belief that…read morepeople are worth more than money. A not-for-profit cooperative financial institution with assets in excess of $1 billion, we were chartered in 1967 by the National Credit Union Administration (NCUA) and offer credit union membership to anyone who lives, works, worships, attends school or regularly conducts business in Suffolk County, NY as well as immediate family members of current membership.

Luigi made it known that he was annoyed to have to open a business account for a woman. I came in…read moreat 3:30, and he looked at his watch and told me "it takes an hour and a half to open an account". Before that I was waiting 10 minutes while he sat in his office. I left and came back in and asked again to be helped. I was directed to the office to the right where I can only assume the bank manager was. I asked to open an account and she told me Khaleed would help me. It only took 45 minutes. Thanks for nothing, Luigi. Sorry that a woman burdened you by asking for normal low effort assistance, and that you were entirely unwilling to help.

While the bank is ok, the Smithtown branch on Terry Road and 347 should be avoided at all costs…read more They combine incompetence with lack of concern and poor management in a kind of cocktail of horrors. Today was the latest disaster-- once again, there on-again off-again ATMs were not dispensing money. All of them. I usually avoid this branch because this problem is common at this branch. Isn't that the #1 reason people go to banks?? I'd go old school and wait on line inside, like 1965, but my experience is they are slow....both in terms of helping the next customer in line as well as having intelligence to actually help. The managers must have been trained in "how to tell the customer they're wrong," based on their negative skill set. I'm guessing they deliberately put their least capable employees there. I wonder why that fact isn't added to their handwritten notes stuck to ATM screens which inform they are once again unprepared to handle simple customer needs. Save yourself and go to any other branch!

I have been getting charged a $25 maintenance fee for the past eight months. I went to two other…read morebranches and they were unable to understand the problem with linking my mortgage to my bank account and it not incurring charges. Jason over at this branch fixed my issue in under one minute. I think I was in the bank for less than three minutes with the refund of the charges. I like to give kudos where it's deserved. Thanks again.

Service is horribly horribly slow. Don't come here unless you want to lose your mind waiting for…read moresomeone to help you.