Wasn't happy with my other bank and these folks remember my name after just a couple visits…read more Hometown service and big city capability. thanks for the great help!

I have my personal accounts with Regions and my boss has his business accounts with them as well so…read moreI'm in there A LOT. Everyone in there makes an effort to get to know you and they are super helpful. It's like working with your friends when you're here at home but when you go away there's always a branch close by too, it's the best of both worlds!!!

Great staff and customer service. I was immediately geared by David R., a banker at the branch…read more He asked about my concerns and immediately took care of my issue. There's nothing more valuable than good customer service.

This is the worst example of customer service I have ever received at any branch I've ever visited…read more If I could give you 0 stars, I would. I deposited a check yesterday, and asked for a replacement debit card. Ayo Oyesola issued me a replacement card, and assured me it was activated (it was not), and that I could use it immediately. I went to QT, the card was declined (because it was not activated), when I went to activate the card, it was unable to be activated for whatever reason (and a freeze had been placed on my account). I called yesterday to see what to do, and received no response. When I called today, Ayo told me that he had done his part, and it was something that I had done. When I asked to speak to his manager, he told me that they didn't have a manager available, and that there was no one I could speak with. I've banked with Wells Fargo (Wachovia) for 25 years almost exclusively. I've always met the requirements for whatever type of accounts I've had, never overdrawn, and never had any issues on my end. After today, specifically because of Ayo, this branch and lack of organization, I'll be seeking other banking business immediately. This is unacceptable, and you shouldn't have people with this within your organization. Update: I went to a different branch, and it turns out YOU NEVER EVEN ORDERED MY REPLACEMENT CARD!! Big shocker there...

I have been banking with BofA since before they bought Nations bank and have done (none of them…read morefree of course) several transactions very juicy for the bank throughout these years. We even put up with a rip off by a scammer out of California impersonating with a BofA website and email who BofA confirmed legit as they had no idea what properties or products they were offering back in 2011. They have serviced two of our businesses and personal accounts but today was the last straw on the camel's back. I was upset because I was offered via email if I deposited new money and keep certain average amount for 3 months I'd get paid a certain amount but typical a BofA failed promise none of that happened so I decided to go to this branch to withdraw most of. my money and instead of getting it I was interrogated by the cashier of the purpose of my withdrawal as if she was my finance advisor and after I kindly answered not to worry about it for what she replied to be careful of scams (really?) I responded I was more concerned by the fact that she offered to give me only 1/3 of the amount I wanted to withdraw and trust me it was no big amount. I left upset and decided to go to another BofA location in Marietta where they without hesitation processed my request. This is not the first time staff from this bank branch has left me down and I'm seriously considering to close my accounts for good. If profiling us important to them (that even the client next to me was nodding his head in shock for what he was hearing) I can go wherever I feel appreciated.

As much as I'd love to keep using BOA because of the proximity to my business, all 3 local branches…read moreare an absolute pain to visit. This location in particular closed their drive through and ever since then, they now only have one teller that will abandon their post whenever someone needs a specialist. They will then state, in front of a 10+ customer line, that "they must tend to the other customer because they are priority". Painfully long wait times every single time and no sense of urgency. Having BOA as my preferred bank for personal banking AND business will soon be changing because of the myriad of unpleasant experiences here. This is embarrassing for BOA and will undoubtedly affect not only BOA customers, but other Merrill Lynch preferred rewards members, too. Not good.

These people that work here are good people. I used to work there and I can say that it's not often…read moreyou meet people that genuinely care and have integrity in banking, except even from the inside, it was surprising to see.

From the owner: Looking for a bank in Marietta, GA? The Parkside West branch is located near the intersection of…read moreCasteel Road and Highway 120, across from Sprouts Farmers Market in Cobb County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 132 branches and 211 ATMs across GA that can offer you a full range of personal deposits, loans and credit lines, business services, insurance*, investment* products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfers.With Online Banking and Mobile Banking you can access your accounts without visiting a branch.

This branch inside the Kroger in Kennesaw is so amazing. We have been doing business here since it…read moreopened, It is very conveniently located, and they are open late, and on a Saturday too. The staff has always been really nice and friendly. However, Kay Birchell, Bank Associate, remembers our names and always goes an extra mile to help us, and finds out answers to our questions. There is an other 5/3 Bank branch in Kennesaw, but I really love going to see Kay. She is very professional, but yet finds time to come out of her office to say hello, unless she is on the phone or with a client.

The people that were working at this bank pre Covid I know well, they were great. There is a new…read morecrew now and every time I go in here it's a lack of customer service that irks my nerves. One instance I waited for a while on line the two employees at the front saw me in line and let someone else skip as if I wasn't even there. I told a young girl name jaida that wasn't cool she apologized and I accepted it and went about my business. The second time both workers were in the back with customers. We had eye contact because from where they are you could see the front. So they saw me. They never stepped to the side to tell me hold on or anything. I waited for approximately 25 mins next to the counter on my phone. It was so bad the a few workers at Kroger asked me if I was okay how long I was standing there. The lady finally comes out, goes to a register still doesn't acknowledge me initially then she says are you waiting for to be serviced? No I'm standing here because I like the lighting. What type of dumb question is that? So she had the guy come to a register and finish up with his customer which he did. But then he attempted to handle another task, she had to tell him take care of me I been waiting a while so he did. Then he is like sorry for the wait. Dude you could kiss my ass cause this is the second time you looked me in my face and either over looked me or played bad customer service with me. Horrible spot! I will gladly go to the chastain location where the bar is higher.

The branch manager was awesome, my account was hacked and she was very professional handling…read moreeverything for me. She called the fraud dept. ordered new checks, new debit card and new credit cards. Gave me all of the new information. I was extremely satisfied.

The people staffing the drive thru were utterly rude and slow. I must say props to them for…read moregreeting me at the drive through upon arrival, but it would take FOREVER for them to get back to me (about 10 minutes. I know I'm not the only person there but someone needs to let me know that they will be with me at some point soon, which they never did). When my little brother (he's 16 and I had to drive him) made a simple human mistake, like when he forgot to put his ID card in the tube, we were met with the rudest and coldest tone to send his ID card through as if we were not being told that for the first time that day. However, my brother forgot his ID card at home. He was depositing cash, so when they sent the cash back, they gave him all his money back in $20 bills (he had 2 $100 bills and a $50 and a few $20 bills). How unnecessary!

Today Nancy Garber provided excellent customer service. We made some changes to our accout. She…read moreanswered all our questions and made suggestions while providing information. She didn't rush us on a Friday afternoon but took her time.

I had a checking account and a savings account. I moved and did not give LGE my change of address…read more Therefore they started charging me every month due to not updating my address with them. I discovered this little policy quirk After they removed $75 out of my account. When I asked the banker why my account was $75 less, she 'smiled' and told me that it was because I had not updated my address change. Now that's what I call a bank where I want to do my personal business. Yes I closed my account and withdrew all my money. By the way I was there to open up another account.

This Fidelity bank has a heart. When I came by the drive thru I saw that there were dishes on…read moretowards the corner of the property where the employees feed a stray kitty. So I know this is a place where people care about others....You can tell just by how cheerful the tellers are when you pull up and how they will chit chat with you asking how your day is going and stuff....It's not at all a stuffy corporate bank where you're just a number to them.... The location is pretty convenient. Off of Cobb Parkway and Bells Ferry. It's about 2 miles from Kennestone hospital and 3 miles from Marietta Square. If you go towards If you go south on Bells Ferry Road it becomes Church Street Extension and you can visit some great Marietta eats such as The Red Eye Mule https://www.yelp.com/biz/the-red-eyed-mule-marietta?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_biz_share_page_share_business&utm_medium=copy_link&utm_source=(direct) Come N Get It https://www.yelp.com/biz/come-n-get-it-marietta?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_biz_share_page_share_business&utm_medium=copy_link&utm_source=(direct) and Brandi's World Famous Hot Dogs https://www.yelp.com/biz/brandis-world-famous-hot-dogs-marietta-2?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_biz_share_page_share_business&utm_medium=copy_link&utm_source=(direct) 1331st review 4/26/2018 251st for 2018

From the owner: Ameris Bank's Marietta Cobb Parkway Branch offers full-service banking for individuals and…read morebusinesses in Georgia, providing a personal touch to your financial goals. Our team handles everything from everyday deposit transactions and credit card services to specialized solutions like mortgage loans, auto loans, and retail financing. We are also a dedicated partner for local companies, offering comprehensive business and commercial banking, including business loans and appointment-based treasury services. Whether you are opening a checking or savings account or using our online and mobile banking tools, our friendly, knowledgeable staff is here to ensure your banking experience remains simple, local, and personal.

Great opportunity to make friends with those who serve or have family whom serves…read more Will Never bank anywhere else .

Never enough tellers open in this bank. Always a long line with 2 tellers the random employees…read morewalking around.

Came into the Jiles Road branch to speak about refinancing. Was told to make an appointment, so I…read moredid. Came back the next day for the appointment, checked in, and was left there for 30min until I realized they didn't know I had an appointment. They don't check their appointment schedule. Finally got to speak to someone just to be told they can't handle refinancing there. Waste of time when they could've told me that when I first came in. Still applied for a refinance, was told I needed a co-signer due to debt-to-income ratio, so I added a co-signer and got approved. Went through 3 weeks of paperwork, had an appraisal, and signed up for a membership just for CUofGA to make a complete 180 and say there's still a debt-to-income problem just 24 hours before closing and cancelled everything. They knew what debts I had the day I applied, and still chose to waste a month of my time. I was also ignored when I tried setting up a meeting via e-mail at the Jiles Road branch to speak about a HELOC since I have almost $400k in equity. You have to e-mail these people multiple times in order to get them to respond. The communication with this institution is so poor, they didn't even tell me that I was not required to make my final mortgage payment during the refinance process, so I had paid over $2,300 when I could've saved it. These people don't care about your money AT ALL. I've never worked with such incompetent, unprofessional, and unknowledgeable people who completely waste time with clients who are trying to give them business. I would never recommend doing business with this institution for any kind of financial needs.

I have been with Credit Union Of Georgia for many years and have always enjoyed working with them…read more Over the last couple of years however their culture has changed. I find it very hard to communicate with them via phone. Phones go unanswered, voicemails are not responded to in a timely manner and the telephone tree is circular. Telephone prompts sometimes lead to dead ends. When visiting the branches in person, there is often only one cashier available and people in their offices do not volunteer to come out. The staff is always courteous and helpful once I finally am able to work with one. But after placing numerous phone calls today and leaving voice messages, to which there was no response, I finally made contact with someone in the main office. They attempted to contact my branch manager, and the phone was not answered for them either. When I questioned why the phone was not answered I was told that they were very busy and they were a small credit union and that she was sure I understood. I did not understand . this person suggested I go to the branch and ? In addition, the online baking system has also declined in service value. It is clunky and not user-friendly. It was replaced by a lovely system that worked smoothly and offered features that are no longer offered. I am so disappointed that this credit union that I have worked with for so many years has declined in this way.