I went in to the bank today to get some paperwork for retirement and one of the men at one of the…read moredesk, I think his name was Elijah, was so helpful and friendly. Best service ever at a bank.

Healdsburg Wells Fargo you disappoint. We came in to open a checking account, we asked the woman at…read moreher desk if she could help us, she said sorry I'm going to lunch. She walked over and asked another employee if he could help he said no, I have an appointmnet in 20 minutes. How long does it take to open a checking account? We're taking our bsiness elsewhere. Not a single emplyee acknowledged our existence when we walked in the door.

My husband just stopped by your branch to cash a check. He was told you didn't have enough cash…read more How does a financial institution not have cash?! The Community First Credit Union check he was hoping to cash was for less than $500. Appears to be poor management on Community First Credit Union's part.

Debbie was absolutely incredible and did whatever it took to get our equity line approved . CFCU…read morereally cares about its members and Debbie and Amanda embody that care by being Superheros . This is my 5th loan with CFCU and I will keep sending friends and loved ones to them

Excellent customer service and as far as I could see all the tellers are bilingual…read more When I was there a customer walked in very upset and the Teller Cielo handle the situation beautifully. She was very open to hear your this customer and patient with her and eased her concerns and worries. Monserrat I believe is the manager or supervisor not sure what but quickly came to Cielos side to help out a customer in beef. Can't say enough good things about this bank. Definitely if one lives in Healdsburg this is the place to come if we want to be treated with Respect and Dignity. 7 stars for this Business and I for recommend BofA for our Latino Community.

Great staff. Alma was amazing and helped in setting up a mortgage pay off. In a quiet place with…read moreprompt service

I was in Healdsburg so I had banking I had to do so this wasn't my usual bank in my town. I walked…read morein all the tellers we not happy but the one on the end to the far right was smiling. After being invited to the window, I'd asked if they had a restroom, the teller stated, "no but I know the one that your home bank does. " I feel like this is basic customer service to have a public bathroom for customers? I noticed no one was wearing a name tag, no big deal probably has business cards with her name, but nope. Her response to me, after asking, they ruin my clothes. I won't take my 'home bank' for granted after visiting that branch.

I recently moved to Healdsburg. My bank does not have a location in Healdsburg, and the only two…read moreoptions are Montgomery Village and Rohnert Park. I recently needed to exchange $300 cash for smaller bills for an event that was happening in two hours' time. I thought this was a basic service that banks offered. Where else would you go but to a BANK? I was incorrect. I was rudely informed that Exchange Bank only makes change for members. My reply was, "Well, the grocery store said they weren't a bank, so I came to a bank." Again the reply was, "Sorry, we only make change for members." This response is ridiculous coming from any bank, but considering Exchange Bank is a local Sonoma County bank, I am disappointed by your business practice, your response, and your unwillingness to provide a basic banking/money-related service to the community.

Worst customer service ever. Whenever I call, the hold times…read moreare consistently long, ten minutes +. Yesterday was more than 30 minutes; today is 15 minutes and counting. Everytime, automated man says, "Higher than anticipated call volumes...six minutes or more hold time..." They're not lying.

THis was my home branch for a long long time. I now don't work in healdsburg, so I miss seeing…read moreSamantha once or twice a week, and Kathy. They are both phenominal. There are a few other staff members who shall remain nameless, but one is the male manager, he could use a refesher course in customer service school. When a teller is talking to a customer, don't shout over and interupt the conversation because you feel like your need is more than that of the customers. It's tacky.

If I could give 0 stars, I damn well would. This location and its managers are a JOKE. Went in to…read moredeposit a larger scale check and they accused us of fraud and forging the check. We provided the necessary documents for the check approval and they still profiled us and accused. Made comments about our age, appearance, and threatened to rip up the check and call the cops. I am appalled at how we were treated, and the way these 2 managers spoke. Male and female Hispanics. We decided to leave and go to the Santa Rosa location. They processed our check no problem and we shared our terrible experience in Windsor. They couldn't believe what they were hearing. They advised us to never go back to your location and that we weren't the first to have terrible experiences. I hope your managers learn a thing or two about managing and customer service etiquette, or better yet, fire them! Your establishment is DISGUSTING.

While Redwood Credit Union is a great wonderful local credit union, each location has its pros and…read morecons. This particular location seems to have a middle of the road pro vs con scenario. While the staff is wonderful, the lines are usually atrocious and take awhile as every time I am there, there is only one teller or two at most. Another con is the slow technology integration, in terms of the outside ATM. Every other location seems to have the new ATM systems that are much more secure, but not a huge loss or annoyance. So while I continue to bank here as the CU is wonderful, this location just needs a few things to spruce it up.

The staff is always friendly and helpful, greeting me as soon as I entered the door. After having…read moreissues with another local credit union, I had to come in to look for local accounts and after hearing good things I tried them out and was happy with the service. It's unfortunate that they are only open 3 days a week, but they have another branch 15 minutes south that is open Monday through Friday plus they have a convenient night drop box. When I call having a question or needing help, it is real people who answer and not an automated teller that I have to wait 15 minutes just to speak to someone.

Poor customer service. I'm not a member of North Bay CU, but I am a credit union member and I used…read moretheir ATM as it is the only CU ATM in the area. At noon, I took out money, but needed to make change for a $20. The actual CU was open today so I went inside and asked. There were two employees at their desks. No one was at the counter as there were no customers. Honestly, this location probably gets maybe 1-2 customers an hour and is only open on Mondays, Wednesdays, and Fridays. Not a lot of foot traffic. I asked if I could get change and the first employee stands up and heads to the counter. Before they could open the drawer, the other employee (supervisor?) states they only provide change to their own members. Again, no other customers inside. Exchanging a $20 for a ten and two $5's is against policy?? It feels suspicious when one person is willing to make change but the other stops them. They aren't busy. Are they low on cash? Is this a request they receive so frequently they can no longer accommodate? There's a mutual agreement between CU's to provide services for each other's members. Obviously this helps them compete with banks. Being a smaller CU, I really hope their members are served better by the larger CU's (Redwood CU) in the area than the non-service I received today.

Like all chase banks. ATM works 10 % of the time. Ridiculously long holds on checks. No wonder…read moreeveryone hates Chase

My worst experience I had at this bank for the first time. Few years back I came into this bank to…read moreopen a account and they ended up asking me if I'm a US citizen? Like I never had this at my other bank(RCU). So I canceled everything and I would never recommend this place to anyone. Thank you but no thanks.