I am so upset with Exchange bank. Deposited my Pay check online on Thursday morning and was told I…read morewill not have access to my money until the end of today. A glitch in the system? Too bad they seem to have many glitches. so inconsistant. Not to take away anything from the great staff in Windsor. This is all back office stuff.

Just a quick note of positive recognition towards the Windsor Branch of Exchange Bank. ALWAYS…read morefriendly and responsive - entire staff! A special note of recognition to Jorden and Nick. Always call me by me by the 1st name, pleasant, engaging. How I feel customer relations should be (and part of the reason I am not interested in getting direct deposit). Anyway, it seems so often the only time most contact an entity is to complain; I feel it just as important to recognize a good product - ergo this submission and review.

If I could give 0 stars, I damn well would. This location and its managers are a JOKE. Went in to…read moredeposit a larger scale check and they accused us of fraud and forging the check. We provided the necessary documents for the check approval and they still profiled us and accused. Made comments about our age, appearance, and threatened to rip up the check and call the cops. I am appalled at how we were treated, and the way these 2 managers spoke. Male and female Hispanics. We decided to leave and go to the Santa Rosa location. They processed our check no problem and we shared our terrible experience in Windsor. They couldn't believe what they were hearing. They advised us to never go back to your location and that we weren't the first to have terrible experiences. I hope your managers learn a thing or two about managing and customer service etiquette, or better yet, fire them! Your establishment is DISGUSTING.

While Redwood Credit Union is a great wonderful local credit union, each location has its pros and…read morecons. This particular location seems to have a middle of the road pro vs con scenario. While the staff is wonderful, the lines are usually atrocious and take awhile as every time I am there, there is only one teller or two at most. Another con is the slow technology integration, in terms of the outside ATM. Every other location seems to have the new ATM systems that are much more secure, but not a huge loss or annoyance. So while I continue to bank here as the CU is wonderful, this location just needs a few things to spruce it up.

I visit this branch every Monday to cash checks for work, and I can honestly say that Sajal and…read moreAubrey are two of the best people I have ever encountered in customer service. Over time, what started as a routine weekly errand has turned into something I actually look forward to, largely because of how consistently kind, professional, and welcoming they both are. Sajal and Aubrey set the standard for what great service should look like. They are always friendly, attentive, and incredibly efficient. Even when the bank is busy, they stay calm, organized, and focused while still making every person feel acknowledged and taken care of. My transactions are always handled quickly and accurately, and they never make you feel rushed or like just another number in line. What really stands out is the genuine warmth they bring to their work. After seeing them week after week, I've come to know them a bit, and it's clear they care about the people they help. They remember regular customers, greet you with a smile, and create an environment that feels welcoming and positive. That kind of consistency is rare and it makes a big difference. Banks can sometimes feel transactional and impersonal, but Sajal and Aubrey completely change that experience. Their professionalism, attention to detail, and great attitudes reflect incredibly well on this branch. If every team had people like them, customer service everywhere would be better. I truly appreciate the work they do and the energy they bring every week. They are a huge asset to this branch and absolutely deserve recognition for the outstanding job they do.

Nice interest rate on the CD. Read the terms and penalties closely. They're somewhat disjointed…read moreon knowing what they're doing. Even to a misspelled last name on the account and couldn't find me. It took a real long time to do a simple task of adding another person on the account. BUT the CD rate is great for a brick and mortar bank so it makes it all worth it.

I went in to the bank today to get some paperwork for retirement and one of the men at one of the…read moredesk, I think his name was Elijah, was so helpful and friendly. Best service ever at a bank.

Healdsburg Wells Fargo you disappoint. We came in to open a checking account, we asked the woman at…read moreher desk if she could help us, she said sorry I'm going to lunch. She walked over and asked another employee if he could help he said no, I have an appointmnet in 20 minutes. How long does it take to open a checking account? We're taking our bsiness elsewhere. Not a single emplyee acknowledged our existence when we walked in the door.

Excellent customer service and as far as I could see all the tellers are bilingual…read more When I was there a customer walked in very upset and the Teller Cielo handle the situation beautifully. She was very open to hear your this customer and patient with her and eased her concerns and worries. Monserrat I believe is the manager or supervisor not sure what but quickly came to Cielos side to help out a customer in beef. Can't say enough good things about this bank. Definitely if one lives in Healdsburg this is the place to come if we want to be treated with Respect and Dignity. 7 stars for this Business and I for recommend BofA for our Latino Community.

Great staff. Alma was amazing and helped in setting up a mortgage pay off. In a quiet place with…read moreprompt service

Five stars to manager, Veronica Rincon for her professional and expert attention to our banking…read moreneeds. We first met Veronica at Stoney Point bank years ago as she assisted with establishing our credit line. When she came to our property, it was like talking to an old friend, the good kind. Now one year after leaving California, she has assisted us again in settling our banking affairs in our new home. We miss the expertise and the sincere professional staff that we experienced at Exchange Bank. Veronica Rincon is outstanding.

Almost always good service, very nice staff and a clean friendly office. Their support of community…read moreorganizations is a great plus when choosing a community bank.

I don't think you could find a better bank or credit union. We have been banking with North Bay…read moreCredit Union since 2009. They were instrumental in supporting our daughter through 4H and FFA with zero interest ag loans. They have been exceedingly generous with the community in supporting students in Sonoma Valley. The employees at North Bay Credit Union are phenomenal. They are courteous, kind, respectful, and bend over backwards to help you even on a Friday afternoon at 4:55. I simply cannot say enough great things about them.

I first opened an account with them years ago when they were still the Grange Credit Union. Aside…read morefrom the incredible Ag loans that made all of my livestock projects a possibility, I have never found another bank that treats their members so well. When I became a victim of fraud they immediately addressed the issue and put me at ease. Every time I interact with their employees I am reminded why i chose them and will continue to choose them. Would highly recommend, you will always be in good hands here.

I brought Tammy in to work with my elderly mother when she needed help with managing her personal…read morefinances, and Tammy has met and exceeded all my expectations. Tammy is professional, trustworthy, responsive, and easy to work with. She is very efficient with her time, and follows up on all loose ends; the value and time-saving I've received from having her on board has been tremendous. Tammy has the skill to be friendly and accommodating with seniors while still taking care of all their business quickly during her appointments. My mother can be a very tough critic, and even she had praise for Tammy's work and came to consider her a friend as well as a professional service provider. I highly recommend Tammy to anyone needing assistance with their or their loved one's personal day-to-day finances.

From the owner: Daily Money Management Services (DMMS) provides professional in-home bill paying, budgeting and…read morerecordkeeping for individuals who have difficulty or lack of time to manage their day-to-day financial matters. Our clients consist of senior citizens and their caregivers, frequent travelers, busy professional, those dealing with temporary or permanent disabilities and who are newly divorced or widowed. We provide services to clients in Sonoma County, CA: Windsor, Healdsburg, Cloverdale, Santa Rosa, Rohnert Park, Petaluma and other surrounding areas. DMMS is a proud member of the American Association of Daily Money Managers (AADMM) and maintains its high standards of practice and code of ethics. There are many benefits to the services we provide including, but not limited to, protecting credit ratings, avoiding late fee and bank charges, prolonging independence for seniors, organization of financial records, preparing tax information for your accountant and review of credit card/bank statements to help identify theft and fraud issues. We customize our services to fit your individual needs and charge an affordable, hourly rate. The amount and time needed depends on your unique circumstances. Services are provided at your home or office.

Been a patron for nearly forty years at the Forestville branch. Very kind & helpful staff. There's…read morebeen several times over the years that we have had one or another financial glitch that needed attention. We are always treated with professionalism and assisted to get to the heart of whatever problem we are encountering. I hope I can be a customer for the next 40.

I am a small business owner and have my share of financial problems. The folks down at Bank of the…read moreWest have always gone out of there way to help us. They always ask how we are doing and are very helpful and fun. I highly recommend using them for your financial needs. Sincerely, Tony Goodwin Goodwin Millworks