I scheduled an appointment with Phil and he called before the appointment to ensure he could help me. He was kind, professional and clear in communication PLUS he followed up with a phone call. I also met with a teller and they were very friendly and helpful as well. Lastly, I was able to have a document notarized and that associate was also kind, professional, and clear in communication. Honestly, I was impressed. It's been a looong time since I've been treated that well by so many employees at a bank. read more

I am shocked that Chase allows this branch to operate this branch. I always think of Chase as a premier banking institution, but this branch is the black sheep of the Chase family. I went in to convert some money in savings paying .1% interest to a CD, and the manager highly recommended that I speak to a personal banker and promised that she would email me the next day. 2 months later I went to the branch to wire money and also spoke with the manager because I never got that call. I spoke with the new manager and was told that the manager I spoke with moved to another branch. The new lady promised to put me in touch with the banker the next day. The same thing happened and nobody had reached out. I feel like they do not want me to make wise investments and prefer to keep my money in cash to pad their reserves since they are not paying interest on it. In addition I was qualified for some premium account with upgraded benefits and nobody had ever brought this up to me. I am not sure if these people are devious or just stupid. read more

The employees at that branch are the absolute worst! They have zero knowledge and zero sense of customer service. They like to argue too and are condescending! Forget about opening a business account here! Idiots will be and stay idiots! read more

Some of the previously written reviews are identical to my complaints. No one answers the phone (I'm close by, so it's not that difficult to walk in if I have a question, but still.....) First manager, Brian, never returned my calls, and I believe he was actually declining calls from me when I had questions about a newly opened Trust account for well over 250K. Now, Sahar, who appeared to be a little more responsible is nowhere to be found. I'm also trying to transfer funds from savings at 0% to a CD or money market. They know this, and I do believe that is why I'm getting no return calls. It's possible this is a training branch and that is why their "managers" come and go? I will be withdrawing funds asap. read more

DONT GO TO THIS BRANCH! They faxed all my ID information to the main office/Corp and it never made it... where it went who knows. Anxiously waiting for a response on resolving my issue. read more

I deposited a insurance claim check at this bank on oct 28, 2021. The check was from interinsurance exchange of the automobile club and the sum was above 10000.00 $. On or around the 5th of nov. 2021 I noticed my online access had been restricted with my atm card. Because they didn't approve my check. My online payments have not cleared causing charges to my billing accounts . I have had absolutely no help, their customer service phone lines are nothing more than lip recording's. No one wants to be put on hold until the battery dies on the phone. I can't pull my money out of CHASE BANK fast enough. Is there legal recourse against this institution ? Warning chase Bank is listed one of the worst I was reading I rated only so I can express my anger. Anybody else have this problem I would take another avenue. read more

The building and interior look good but the 24 hours ATMs are so old. The process is slow and one of the machines has not accepted checks for months. No check how the ATM worked!!! Not daily, weekly, monthly... So, I am not using the branch anymore. I am not using this because I need a more productive one instead. read more

Phil is a delight! He helped me with my new accounts he's got a British accent too and he is really knowledgeable

Aside from same complaints as everybody else on here....Manager Ramon doesn't even bother to return phone calls. Bank elsewhere *Especially if you're a high-value client. Their "Private Client" services are all hot air -- zero ability for your 'Private Banker' to do anything when issues arise. Worse than useless. Go to a bank that isn't so big that they actually do care about you AND have the power to affect things that are of vital importance. I will be filing claims with DOJ, consumerfinance.gov, federalreserve.gov (our new director of this Dept goes after them!), the SEC, and various other federal and State of California agencies. If you have just cause, do the same. read more

Don't do business with them!!! Stay far far away. They seem to think that your money is their money. I have had the run around for six months now even after I produced a Court order they still gave myths runaround. The only thing that they have done is to train their employees to say is that "I need to send this to our legal Department " Six months later and big big surprise,, no call from the infamous LEGAL Department. So wondering where they obtained a law degree????? Or do they even exist? read more

I would give zero stars if I could. Today an elderly friend of ours who has Alzheimer's disease freaked out on her care giver inside the bank. As this friends POA (power of attorney) we get a call to come down there immediately. Well...they pulled said friend into a back room, wouldn't let us see her, questioned us like we were criminals, and after having already learned about her diminished capacity HAD HER FILLING OUT FINANCIAL FORMS IN THE BACK ROOM!!! The branch manager was a piece of work! He called the care giver's behavior aggressive. Bullshit! She was terrified because they wouldn't release her paycheck and they weren't communicating effectively or politely. In fact they were they opposite of polite! We have never been so mistreated or outrageously discriminated against so openly before in our lives! I understand that banks have an obligation to protect elderly clients financial interests against scams and fraud but not EVERYONE who is a POA is running a scam! Taking care of an Alzheimer's patient is grueling! These uptight bank people have no idea what we have gone through with this woman!!! We tried some basic memory questions to "prove" how diminished she really is! The branch manger was so so rude! And coldly said "I'm sorry but I can't allow you to ask her that!" WTF?! We already know the answers to these questions we've been caring for her for years! Finally, a family member brings all the paperwork. No apology, no "oh I'm sorry we misread the situation and caused to all to leave work in the middle of the day and treated you like criminals". Nothing. Just gave the paperwork back to us and said to resubmit it to the back office...again... (we've tried that! They were equally rude and unhelpful!) Worse bank in Encinitas if you have a loved one with diminished capacity steer clear! read more

Sin Hwang is the MOST helpful and pleasant individual who works there. She is helpful and patient. Numerous times, the most recent of which she gladly walked me through the steps of setting up my online banking with overseas wire transfer capabilities, she has offered unparalleled service! Thank you Sin!!! However, as my former review states, Tiffany on the other hand routinely offers patrons lackluster service without a smile. She is almost enough to sully a Saturday afternoon banking experience and keep me from using this branch. read more

Chase Bank - Banks & Credit Unions Near Me - Encinitas, California

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Man talk about an upscale bank, I thought I was walking into Tiffany's or something, well might be a slight over exaggeration. I don't know how new this location is but it splendidly divine. The tellers were very nice and friendly as always. One even complimented my full manly beard I got going. Definitely a pleasant experience. read more

Chase Bank - Banks & Credit Unions Near Me - Encinitas, California

Fast and courteous service! Nothing to complain about I usually just run in to make deposits but even on a crazy Friday evening they are speedy and that's much appreciated! read more

As a former Blockbuster customer and Wamu client, this branch is the perfect replacement. Great staff and modern ATMs.

All I can say in a time when you rarely go into a bank, these are the friendliest tellers I've ever encountered. They know your name, have a smile on their faces and just purely a joy when you have to pop in. They make you want to go in instead of slipping your money thru the machine outside. read more

They have gotten too big and a customer is just a number now. It's merely a transaction for these folks. Too bad! Where did relationship banking go? read more

This bank is ridiculous! I brought in a check from a customer written to me on her Chase account. I had to PAY $6 TO CASH the check from this bank. As if they aren't making enough money. Ironically, we were just talking about where to move our B of A accounts... it definitely won't be to Chase. US Bank has fabulous friendly service plus they won't charge a fee to cash a check that I write!! read more

Chase Bank - Nickle and diming customers: - Banks & Credit Unions Near Me - Encinitas, California

Stopped by again today and again, great service as usual! Had to update this review to let everyone know that this branch is dog friendly so no need to leave your pooches in the car or tie them outside. There is a water bowl right by the entrance and a jar full of treats at the teller windows. Now i wish I was a chase customer so I could frequent this branch more often! Time to convince the hubby... read more

I love the people here..that being said. The corporate side is so non-human, cold, and so non helpful. The business bankers are help over the phone to give every phrase said to you. I detest the bureaucracy and the tightest rules in the industry. The have froze my money held it for 4 months and keep conveniently losing my refund of my cash. I was a loyal business and personal customer of Washington Mutual since 2001 since Chase took over it has been a downhill experience. DON'T BANK HERE! !!! read more

Great bank and friendly people. Glad I chose chase. I like their mobile app too. I opened multiple accounts and have them all easily accessible with the app. I mainly opened up because of the $200 promotion, but I've had no problems with the bank so far. They do have minimum account requirements and may charge fees but the monthly statements list the ways to avoid the fees. read more

I worked with Rani. Provided great service even though he wasn't making a sale. Would recommend

What a great bank, I had a great conversations with both the tellers and the bankers. I was in and out of there in a timely manner by also was treated like a person not a number. Thank you Angela for being so kind and personable with me (: read more

This is the friendliest bank I have ever been to! I was greeted by every person when I walked in the door and was helped by Dema, very nice. Just great customer service! read more

I'm a disabled man, Chase started charging me $12 monthly fees because I didn't have any direct deposits. The $100+ I had on my balance went to negative $20 in a year. Today I went to the bank to make a deposit I was told that my bank was automatically closed... but I never new about it. So banking with chase cost me $120 a year and when I wanted to a transaction I found out that my account doesn't exist. At least they should have notified me about closing my account... read more

The only business I do at this Chase location is making a cc payments. I just have to comment on how friendly and professional everyone is here with out going overboard or being insincere. No phoniness like the other bank (Wells) down the street--"How is your day? Isn't the weather great? Aren't you having a good day?"--I swear, I almost got in a fight with that teller for harping on me with his fake Mr. Happy Man attitude. You won't get that here. They do their job swiftly and with a smile. Generally a visit to a bank is only a few steps below a visit to the dentist, but this Chase is always a positive experience. read more

The people here are extremely rude. I went in to get a document notarized and was told by the women notarizing that she would only do it if she felt comfortable. She said it with this tone as if i was tryn to commit fraud. If I were white and had a suit on she would not have spoke like that with me. NEVER will i go back to this bank!!! read more