I have been using FIrst American for many years for my business. This location is close to the…read morehouse, so I have been here many of times. The employees are wonderful. Doesn't matter if I go in or use the drive thru, the employees are a pleasure to deal with. They are located in a building with other tenants. Sometimes when you are in the drive thru, there are employees (don't think it's the banks employees) outside smoking. So when you are sitting there in the line you have to keep your windows close or you get the smell from the smoke. Other than that, I haven't had any problems with this location. Keep up the great work!!!

I am definitely enjoying banking at Capital One Bank. I only came through the ATM here but it was…read moreclean outside and the ATM was working and it was fast and easy.

The processes around banking can be quite frustrating at times, especially during time-sensitive…read morematters like financing something as major as a home or as basic as a long overdue trip. Hibernia was taken over by Capital One several years back and my friends and I were skeptical, worried that we'd lose that small-town, personable service. While I cannot review the entire bank staff and overall counter service because this is not my usual bank - I must say that Ashley Fairleigh, Relationship Banker of Capital One in Luling, LA has been an exceptional asset to me over the past 12 months. She is always quick to respond, goes above and beyond and I am happy to have met her!

Financials always in order. They have even corrected mistakes that I missed. Recommended over any…read morebig-name banks anytime and forever. Keep it local and our local community wins.

Stopped by the Boutte branch go get some change for lager bills I had. They would not exchange the…read moremoney because I was asked if I had an account there, I said no and the lady says sorry I can't give you change. I said REALLY isn't money lol money. Trying to do business locally and that's how I got treated. So I drove down to the Capital One and did not have any problem getting change.....

Company never returned phone calls after hurricane Ida. We had to do all the legwork and figure…read moreout process with dealing with our insurance company ourselves. They should have been there for us to help us navigate through the process. Then, when our insurance company left Louisiana suddenly, Riverlands never returned any of our calls. Instead, they sent us a new policy to agree to that didn't even cover hurricane damage. We went with another company that communicated more efficiently. As long as you have no claims to submit or any problems that come along, they are great! But the moment you need them, they are hard to reach.

This company truly goes above and beyond I got a email about my insurance company going into…read moreliquidation. That same night I got call from a young lady named Amanda who was very informative and assured my they would get a new policy for me. We went over some questions and talked through the whole process she called a "rewrite" I was assured I would get any money that was left over from the previous insurance company'. Within a few days I got another call from her and she was offering me a quote . I wasn't too happy with the price and she told me that she would get a quote person to redo the price for me . I got a new price that we settled on and agreed to . The process was fast easy and simple I would highly recommend this company to any home owner I just hope no other insurance company goes bankrupt!!!