This could be a great branch in a very busy spot. Beautiful facility and staff inside nice if you…read moreneed to go in. ATM area is clean and secure but frequently out if deposit envelopes and such. Bike parking would help me out a lot.

This it my local branch. The hours posted on google, and Apple Maps are NOT CORRECT. Please view…read morewww.nymcu.org for correct hours.

Five representatives just sitting and three customers waiting no customer service . I think the…read moremangement should be changed and have them be outside going there jobs .

I remembered my parents coming here to open an account. We came here to talk about the mortgage.read more

Horrible service…read more Workers on own computers not tending to customers. Wanted to open an account

Money, please. I somehow spent my last few bits of cash at various bars and pizza joints, I need…read moresome folding cash. On the way back to the subway station, we detoured to this Capital One branch. They have an ATM lobby that requires you insert a card to access. Security? Keep homeless out? Anyway, it's working as the lobby was clean and did not smell of pee. The ATM worked well and I now have three very new looking $20s. Hooray. The only thing that would have been better is an offer for anything other than $20s. Some Capital One ATMs do $10s and 5s. Not today. [Review 15689 overall - 281 in New York - 1193 of 2021.]

Although I use online banking a great deal, today's experience at this HSBC branch reminded me how…read moreimportant face to face transactions are for the purposes of engendering trust and a sense of client loyalty. I decided to address a variety of banking tasks including notarizing a document, transferring, withdrawing and depositing as well as gathering information regarding international and domestic wires. Eric's expertise helped me tremendously in a crucial moment in time of banking transition resulting in familiar faces being reassigned to other centers or branches. More often than not human beings absorb change with a sense of trepidation but that is impossible when you encounter an individual of Eric's human and professional caliber. In his capacity as Premier Relationship Manager, Eric is a quintessential gentleman whose knowledge base is second to none. Further, his impeccable manners should be a permanent model of what sincere courteousness should embody.

I usually like HSBC for its checking, savings, and online high yield savings (HSBC-direct)…read moreservices. This is not a review about those services. It's about their safety deposit box. I DON'T recommend their safe deposit box. Warning! They do not check ID!!!!!!!!! After asking them multiple times to check ID, they still don't. So if you lose the key, you are done for. Anyone can walk up using your key and they will accompany you and open the box for you. They don't check your signature, though they require one. The pro is my friend can help me pick something up if I'm sick, but it feels very unsafe and defeats the purpose of the box. Citibank, on the other hand, is very strict and my best friend's valuables are so safe! However, their checking services are inhibitory (high minimums), so there is no win for me.

Worst Bank. Horrible service. Always complaining about things. I preferred the MTA here these…read morepeople are so rude.

Sine of be nicest buildings in Queens are banks and this is no exception. Worth getting cash but…read moreto gaze at as you cross the street and then get a look at the interior. Their ATM drives me a little nuts says my card is invalid 9 out of 10 tries but the line moves fast inside thanks to cheery competent staff. They keep it clean is its always a pleasant visit.

The cleanliness of this location is unacceptable. They need an exterminator. I came in here to use…read morethe atm inside because there was a bit of a line for the outer atms. As I was walking past the table that has deposit and withdrawal slips, I saw a roach running across the papers. I couldn't believe it!

This branch is horrendous atm vestibule was made smaller and 1 atm taken out. Why if you have more…read morecustomers now and you can't walk in and use the machine inside without going through security! Going to close out my account soon! The hell with you chase no mas!!

Bad service, all the cashiers ignore you, terrible service at this bank…read more terrible atención todas las cajeras te ignoran

they definitely need to hire more staff or teach the staff how to move faster with clients…read more long wait just to see the teller and is always crowded

Worst service ever, take your money somewhere else. Stay away from the woman with tons of eye…read moremakeup she's awful and has a terrible attitude.

FALSE ADVERTISING/FRAUD This branch had a "December Premium"…read morewhereas you get a gold pendant if you open an account between Dec 1 and Dec 31, 2023. I opened a 7-month CD on Dec 30, the certificate states open date Dec 30 and matures July 30. Dec 30, 2023 was a Saturday, Dec 31 was a Sunday, and Jan 1 is New Years Day. The Citibank Manager refuses to give me the gold pendant claiming that "you opened the account in January". Deposits made on a Saturday or Sunday are not credited until the next business day which in this case is Jan 2, 2024. If that was the case, my CD would have read Jan 2 to Aug 2, 2024, but it does NOT. A bank account is considered open as soon as an account number is issued to you. And interest is given starting on the day the account is opened, Dec 30 and NOT Jan 2, 2024. The terms of the offer states Dec 1 to Dec 31, NOT Dec 1 to Dec 29. It is now November 2024, and after numerous complaints, the manager has opened a second "investigation", but you all know what that means.