The person who was originally supposed to help me explained the situation to me, and she told me to go to the counter and she would help me. But when I got to the counter, she handed me over to another bank employee, who didn't even ask what happened and just told me to make a phone call. The staff at this bank are very unprofessional. Every time I ask a question, they always tell me to make a phone call. If customers have to call to solve everything themselves, then what's the point of having them? Moreover, my question didn't require a phone call at all; all it needed was the bank teller's professional knowledge. The problem I got help with and had resolved at another branch. read more

What's New. Another day and the drive thru ATM is broken yet again. Not sure why they don't bring someone out to check on these crappy machines, rather than just adding a cone everyday. read more

Chase Bank - Always Broken - Banks & Credit Unions Near Me - Chino, California

Just came in here to do a deposit. There was a line while I was filling out my deposit slip and as I went to the line, they brought on more tellers which was super nice and it moved the line along. I was greeted when I went inside and they also have lolly pops for the kids.. or adults. Lol. It's located at a pretty busy intersection and there's only 1 ATM outside. There are 4 inside but the parking lot is a little weird to park at. It's not a huge lot and it faces towards a large entrance from the street. There's a small lot on the side of a huge lot with for the grocery stores but you'd have to walk across the parking lot to get inside. Friendly, fast and efficient. That's what I liked about this spot. read more

If you are looking for business banking? Look elsewhere! Chase in general is trash! But this location sucks even more! The "business banker" guy can't be bothered to do his job or make a phone call! Horrible service! Look elsewhere read more

Worst customer service!!! They ignore you if you don't have an appointment. Won't help. Even if they don't have any one there. Just sitting behind windows read more

Service was good here. Pretty cool bank to go to nice place to pretty chill here to go

I really hate how this is the closest branch to my house and my business. Otherwise I would be going to a different bank. Their drive-through ATMs are always not working for some reason or another and recently the reader on their front door to get in after hours is not working and when I went this morning it's still not working even though they were notified about it! This shopping center is also really busy and they do not have enough parking. read more

This location is just okay! In my opinion the center is far too crowded and the bank is very small. I only go here if I'm in a rush and plan on waiting on a long time to use the atm. read more

Horrible experience! Non helpful people there just wasting time. They need to close this branch down and replace it with anything else

Drive thru atms machines here are so annoying and weird... i always can hear someone talks . Even with really low but pay attentions tthere always someone on the machine speakers and talking. Its probably the employee inside the bank. But one time i heard a guy was talking while im depositing money in the machine. I cant hear clearly he said something and i was like weird out. Then try to say what? He answer to me" he was like yess you" and i just ignored him after that. And yesterday same thing happend. I clearly heard a guy voice said " ahhhh these people " lol. Does anyone else ever heard that voices here??? read more

Fix your fucking ATMs!!! They never work and don't even bother trying to deposit a check, always unreadable. Fuck this bank!!!

The worst Chase location!! I already have two accounts with Chase. Now I need open a new checking acount. The woman requet me provide residence proof. So I bring my DMV registration to her. She said the registration is unable to prove my residence. Is that a joke?! Fine. Then I login my online account to get the bank statement and my pay stub, these documents are indicated my name and address. She said she cannot accept these document thru e-mail. Need print out only! In other Chase location,they can accept documents thru e-mail. BUT THIS LOCATION IS REJECT! Fine. I use their computer to login my pay stub online account. Show the screen to the women. She said it's ok. But after few mins, she said it's still not working because their printer cannot print what she want to see!!! I JUST WANT TO OPEN A CHECKING ACCOUNT, NOT A CREDIT CARD. And I already have two accounts with them! Why you need so much documents?! I will change another location. I will never go here! I hope it can close soon. Build a supermarket will be better!! read more

Went in for wire transfer. Was told to wait for 15-20 mins and transaction will be completed the following morning. I waited for at least an hour before getting served. When I confronted the assistant bank manager as to why nobody suggested to do it the following day and not have to wait. read more

To be honest this place is in a shitty location and have shitty workers that don't look like they enjoy there job and half of them can barley provide help when you need it . I should have stayed at Wells Fargo read more

Great bank but it's always so packed. Near a 24 hour gym. I'll be back soon. Hopefully it's not to bank. Thanks ! read more

Went to go open a business account and they didn't want to take me in. They said their banker is on lunch. Waited for 2 hours. Just to be told they can't. Go with another bank. read more

Came in to change my name on my account. They were soooo short staffed. I waited about 30-40 minutes to be seen and that was after someone after me came in and was even before me. Just stick to using the ATM machines here. The other chase in chino hills is Better read more

I have had an issue with a claim for over a month now and all I wanted was to speak with someone about the issue. I've been there four separate occasions and have been turned away every time without any help whatsoever. They have a different excuse for why no one can help me every time. I kept going to this specific location since that's where my issue took place but I would not waste my time again with their absolutely terrible customer service. read more

Worst chase bank to goto for help. The supervisor has no power to make a decision. Explained a very simple issue, showed them example that on the mobile app my check deposit ckears but when i put same check deposit in atm check gets put on hold why? Past 10 years no issue but her answer was its our policy? Sorry we can't help you. Really great customer service. read more

1 teller, 4 machines and a line to the front door. Priorities are severely skewed towards the negative. I will avoid this office to the best of my ability from now on. The one teller that was working the cashier counter was only helping business transactions. The other teller was seeing at her desk starting at the computer. Her machine was closed. This place is set to take deposits. Goodness forbid of you are in need of a human transaction. Horrible service. Horrible setup. Horrible line. Zero stars of possible. THIS IS A BANK, AND SHOULD BE THERE TO FACILITATE TRANSACTIONS FOR PEOPLE IN THEIR MONEY IN A QUICK AND EASY MANNER. this place lacks in every catagory. read more

The bank sort of people. If you need to discuss some problems or ask to do whatever card, just go some where else. Well, it ok if you have a whole day with nothing to do, then you can wait, at least they give you free AC, water, candy. read more

They have 4 machines and two human tellers. No one is using the machines. Everyone is waiting in line. Maybe we want a human experience? read more

Wow shirty service here as I wait to open a savings account at this bank and very disappointing to sit here and have to listen to there employees laughing and having a great old time with non customer as I sit here patiently for my turn I should give my business to someone else who appreciates new customers and new business. I was wondering why they had one and a half stars but now I see why won't be coming here ever again. Potential NEW CUSTOMERS BE WARE..... I say take your business elsewhere like Bank of America or even Wells Fargo vary but very disappointed here.... my fault for trusting in Chase Bank.... read more

I wish I could give 0 stars!!!! How can you not cash a certified cashiers check?!?!?! They are getting as bad as Bank of America!!! Said they have to verify funds. Isn't that the purpose of the cashiers check??? IDIOTS!!!! read more

My husband went in to cash a check from a side job he does, which is making porches. He went in showed his i.d they verified that his i.d was Real because it is, dmv issued, they also called to verify the person who gave him the check and every thing checked out. Then the manager sees him and comes to check his i.d and asks him if it's fake be says no they just checked it, so the manager checks it and says the hologram isn't showing up and stamps the check so he can't exchange it anywhere just because she said it was fake. This is UNFAIR treatment. My husband works hard and has no need for stealing and faking. I will be calling the branch to make a complaint! read more

First off let me start by saying this place has the worst customer service! Secondly Chase Bank is just a bunch of thieves my boyfriend deposited money into the ATM inside the bank and while he was putting the money it went out of service so the machine just printed a little paper with a number to call! So he called the number and that's when his nightmare begins the person he talked to gave him such a hard time and okay she finally figured it out and she said that they would credit back his money he deposited 2K all 20s. So a couple of days later he gets his money back but only to get a letter a couple of days later saying that no they need to further investigate so they took his money and left him negative and this has just turned into a nightmare like we trust the banks with our money so they do not have the right to steal from people like this! So if your doing business with chase beware this bank is horrible people are not doing their job right! I just hope this matter gets resolved asap if not they will definitely be hearing from my lawyer! I wish I could give this place a negative 0 because they honestly deserve it. read more

I had a handy man do some work at my home. I wrote out a check for $50.00 for the job. But the teller at the Chino Branch gave him $500.00! The check was made out properly. I went to the bank, and spoke to the Manager, and he refused to put the money back into my account, "because you know him." What does that have to do with it? It was too easy for the Manager to take the money out of the handyman's account! And his teller made the mistake. Manager insisted that it fell on to get me money. The handyman was not a friend. I had to hound the handyman a couple of weeks before I got my money. Horrible Customer Service!! read more

FINALLY..... FINALLY they have updated their drive thru ATM's. Now you can actually read the screen when the sun is out!!

I've been coming here since it was wamu. I use to feel at home but since since the change over and 3 inch glass separating me and the workers...I kinda feel like I'm an inmate or sorts. I still love them! I understand it helps protect them and I want to see them safe. Everyone here has always been good to me. Everything you can ask for in customer service. read more

Super unprofessional. I went in inquiring about cashing a check that was written when they were still Washington mutual. Lady at the front counter was a total judgmental snob. I was in middle of asking a question when she looked behind me and started a conversation with another person. Get off your high horse lady! This is why I bank with a credit union. read more

This is a great small little bank. It has a drive through ATM which makes getting and depositing a lot easier for someone on the go. They have an indoor ATM also, which after it closes will only open if you swipe your debit card, which could be awesome for late night security. The costumer service is amazing, they are always on their toes trying to help or inform you. This is the best Chase bank that I've been to honesty. It hasn't failed me yet! read more

WORST chase bank EVER!!! I have come in the morning, early afternoon and late afternoon to make business deposits and there is always only one teller available. Despite the fact that the line is about 10 deep, they do absolutely nothing as far as assistance, save for their empty promises of "We'll be with you shortly." If you're on a time constraint, which most of us are, avoid this branch at all costs! read more

If you need to see a bank teller, do not go to this chase bank. Only 3 tellers are available. They replaced 5 teller windows with ATM machines for withdrawal and deposits. read more

Horrible branch. Replacing friendly faced, fast and helpful tellers with more ATMs was a bad idea. No one uses them. They are especially useless when you need to do more than one task. Long wait. Very limited parking and rushed employees. Not at all my choice Chase bank branch. read more

This bank suck!!! 45 min for a lost card that's crazy you have people walking out. Should have at least one banker working on lost cards

Employees aren't professional in actions or friendly. Spent hours w a friend trying to close her deceased husbands account. They insisted we had to get their form motorized by other than their own notary. $20 to close a $48 account. Wacked read more

Absolutely worthless branch in Chino on Central Avenue so far in the last three months my ATM card has been deactivated with no prior notice or reason. Going to Wells Fargo read more

I don't like being lied to. The banker did not give me credit for having used a coupon for a promotion. The bank manager refused to honor it. Saved me from making a mistake, took my business to U.S. Bank down the street. I'd recommend the credit union called arrowhead instead of chase! read more

Hate all the machines that have replaced the tellers! People need jobs not machines. They have proven to me they just want more profit by doing this. 5 machines in lobby with 1 person using them and 10 people in line to have the 1 teller help them. Going to have to move my account after 25 years. Bad move Chase read more

Angel and Amber were very helpful and sweet, love this location. Always clean and professional!!!!!!!!!!