I have been dealing with this bank for several years, usually one of the persons I speak to is Ms Castro and she is great. Always helps me if I don't understand something. She'll break it down which is great. Also, Alexandra, she's another person that's awesome. I had to do some changes to my account was not easy and Alejandra helped me through and made everything good Also another person that is good is Aleydi always nice. And on point And another situation I had to fix I dealt with Mr. Johnson Jr. Which is the branch manager and he just helped me today with a Big situation and was able to clear it for me so these Representatives need to be looked at because they are doing way great by the customer!!!!!!!!! and they go out of their way to make sure that you're happy and that you understand what's going on when it comes to your bank it's huge purpose in life when a mistake happens it could cause a lot of different things to go wrong in your normal life so I appreciate how These representatives have helped me and the way they have keep doing what you're doing. I always look forward in dealing with you.. read more

Easy access drive through, and the bank sits by a stoplight so access overall is easy enough. Inside it's clean and well lit and there are always employees waiting to greet you and ask how they can be of service. So you know, a bank. I have always been happy with Chase, as I don't get nickeled and dimed per transaction, and they have the options of walk up counters or kiosks to use. Very user friendly. read more

One star is too much. The management and employees are only interested in taking care of what they're doing not what the customer needs. My wife went in the first day to pay off the credit line and they made it so confusing she called me and I told her to leave. The next day I went there waited in line for almost 10 minutes wow both managers were doing something else. One was showing several different procedures to an employee ignoring the customer. The other manager had to step forward and help people in line. There were only two people in the bank They were overwhelmed. I will be finding another bank to do my business Chase does not cater to customer service. They are not people friendly they originally lost a good manager and it's been downhill ever cents. read more

Very disappointed in the manager Melanie. I needed some help with A dispute on my card and she said I'm sorry all my bankers are busy but maybe by 1 or 2 somebody can help you it was 10am. The teller was more helpful than the manager. I Asked Melanie for a print out of the last few transactions on my account and she says oh we can't do that yet the teller was able to do it with no problem. When the manager doesn't even know how to work the computers or printer maybe she shouldn't be a manager. I don't feel customer service is there a thing! read more

TERRIBLE CUSTOMER SERVICE! I went to open an account for my 16 year old daughter because she's starting her first job and needs direct deposit . We were told she needs 2 forms of ID which we gave her driving permit AND her Government issued ID card. The girl said that wasn't sufficient and we would have to come back with another form of I'd such as a social security card . The following day, I took off work early and arrived at Chase arrived at 5:35 , 25 minutes before closing . We sat down and signed in and a young guy and girl who work were behind the counter watching us. I saw the guy shake his head in disgust and the girl started laughing. I watched her and she kept smiling to herself as she looked down like she was amused by what he said . He reluctantly got up and walked over to us and asked what we came in for. I told him I wanted to open an account for my daughter. He then said it's too late because they would be closing soon (in 25 minutes) and would have to come back another day. He said there was another customer being helped and it wasn't enough time. I don't know about most people today but from my generation the customer comes first . It seems that with today's generation , customer service is non existent . I have 4 accounts with Chase and have been banking with them since I moved to this area 6 years ago. I'm very disappointed in the way I was treated . read more

Never enough bankers or tellers. There is always a long wait time for any service. The people are very nice, but acknowledgment would be nice. I've sat there waiting in the lobby for 10-15 mins and not one person even talks to me or anything. read more

Tellers' attempts at conversation drive me insane here. Instead of simply cashing my check, they have been trained to try to engage customers with inane comments such as "So, do you have any specific plans for this weekend?" #1 It's Tuesday. #2 Why would you possibly care? #3 Why would I want to share my plans with a stranger? #4 EWWWWW CREEPY. This has happened every single time I have been inside. They seem incapable of picking up on my cues of desiring faster service and privacy. read more