Have had all my accounts here for a while and everything has been great until for some reason, the sold my mortgage to MrCooper.com (which is a DBA name for Nationstar mortgage? How sketchy is that they have to use a dba?) No idea why. I've actually paid several years ahead on it so I wasn't behind. Didn't get a letter in the mail, no notices on my account homepage or on the app. Just "oh by the way, your mortgage is through some random company you've never heard of now" Everything was easy and simple through their app, now I can't track my mortgage through it anymore. I went to chase for my home because we had worked with their broker before, and they were recommended highly from friends. Only to have my debt sold to some company in Texas I've never heard of or would ever dream of borrowing from. If your looking for a home loan from a safe reputable banking institution, Chase is great, as long as you can get it paid off before they pass you to a random. (Or maybe it's because we paid so much ahead they weren't making as much on the interest? On year 7 but have paid almost 2 years extra) ugh. read more

Friendly and patient employees. I had the pleasure of working with one of the bankers, who helped me open savings and checking because of the special that Chase was running. I wished I could mention names, he was very patient and answered all the questions I had. Anytime I have gone to the bank, I have not had to wait in line too long to talk to a teller. The location is very convenient. read more

I am a long term and good client of Chase Bank. Thankfully this is not my branch. I scheduled an online notary appointment with DAN KOEHLER. From the moment myself and my clients walked into his office we were treated poorly. He insinuated since my client was older that she had no idea what she was signing, incredibly insulting as she is a very lively 80 year old woman. My client and her daughter were very offended and I had to calm them down so they wouldn't walk out. DAN KOEHLER also insinuated that this could be fraudulent, keep in mind that I am a very good client of the bank and unaccustomed to "my" banker accusing me of fraud. DAN KOEHLER was uneducated on the banks procedures and policies. The entire meeting was embarrassing to me and my client. On the bright side we had a wonderful experience with the tellers that helped us out. read more

Their online menu is really bad. Can't understand when I reach a real person. Computer crashed and I tried to reenter a new password and it only gives me two options, text (which I don't use) or phone which will give you a code. Very hard to hear and if you make a mistake entering the numbers you can not repeat them option. I prefer the EMAIL with the new code which you don't have that option. Very bad choices for those of us with hearing problems. Have now decided to go into the bank and let them reset everything !!!!!! read more

2 times I've came in to consult with a banker but failed to be recognized or asked if I needed any help. Everyone saw me come in but turned their heads and continued typing on the computer or made multiple phone calls while I'm standing there. One lady even walked over to another banker and sat down to start talking with her. Surely, people that came in after me were immediately acknowledged and resolved their questions. I had to approach the counter to ask for help after realizing I was the only customer in the bank and 6 bankers totally ignored me. Appoint or not, you still have to ask the customer if they needed anything. Poor customer service! I just work next door and was convenient for me to bank here but looks like I'm gonna have to come back one more time to withdraw all my money and close my account to open with Huntington across the street! read more

Chase Bank - Banks & Credit Unions Near Me - Canton, Ohio

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If I could give them zero stars, I would. Their staff is extremely rude and unhelpful. My father banks with them and his tenant gave me money to deposit for him- in cash. I went into the branch for this transaction. There were two women behind the counter, working on something. Not only was I not acknowledged until I had been standing there for almost five minutes, but when one lady was finished helping the other, she went to sit down in plain site to talk to two women working the window. It seemed as if only one of them was working with a customer in the drive through and no one else decided to come out to help behind the desk- at this point there were two other customers besides myself waiting to be helped. When someone finally decided to help me, it was the blonde lady working the window. I told her what I needed to do and had the account number. She asked me if I had a deposit slip after she saw the cash and I said I would need one. Maybe I'm spoiled by Huntington because they fill out the deposit slip for me. This lady handed it to me and when I had questions about how to fill it out because his account number was different from the ones I'm used to- she rolled her eyes and answered my questions like it was an issue. She went to get into his account and told me that I couldn't deposit cash- it needed to be a money order or check. What bank doesn't take cash? And why did she not tell me they don't take cash after she saw I had cash? I said, "This is why I don't bank here." She then responded, very rudely, "Well if you banked here, this wouldn't be a problem." I then said I had to call my dad about this. She walked away from me to help another customer- understandable. When I got my dad on the phone he asked to speak with them. I told him the lady who was helping me walked away and now I have to wait for someone else. Another blonde lady came over and I told her he wanted to talk to them. She said she couldn't talk to him on the phone. So you don't want to talk to your customers? I then just told my dad I was going to leave. And as I was leaving I told him this is why I bank with Huntington. Blonde lady # 2 then LAUGHED at me. I have already told other family members and friends about this experience. Luckily none of them bank with Chase, and will never do so in the future. I called corporate to make a complaint and they said they don't take cash for fraud reasons. That doesn't stop someone from having fraudulent money orders or checks? I'm pretty sure there is a machine and a MARKER to check if cash is the real deal or not. Chase just wants to make things difficult for people. So if you have to ever deposit cash for someone else- DON'T bank with Chase. Huntington allows you to do so if you have the account number. Thank goodness for that. God forbid someone is in a pinch and needs cash deposited immediately for funds. Chase can't help you there. read more