Fast and efficient, polite and easy to work with location along the main stretch from Indy to Avon,…read moreI dropped in away from home for a check deposit. I got right into the car port and didn't wait at all for a response after sending up the chute. I have been saying First Merchants for decades since opening my first ever financial service with them in high school. I have expanded to other accounts as well for better credit card perks, app benefits, and less hassle than an old fashioned bank. I've noticed no loyalty rewarded here for long term users which is awkward compared to the serious cash back card options easily accessible and online options offering crypto investment platforms and all sorts of useful tools.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

Nick was a huge help. He had to scour through month old records for a check number I needed for my…read moreinsurance. He called me back and emailed the information. I've been using this branch for awhile, they're always great, but that was a step above.

We are new customers to Forum Credit Union. We left Chase bank and have not regretted it at all…read more Everyone at the branch has been very nice and super helpful. The lobby is well lit and even has a Keurig coffee maker. The parking lot is always full. A larger lot would have been better but there really isn't any room to expand with businesses on both sides of them.

I'm a longtime member of Indiana Members Credit Union, though I primarily focus my time downtown…read moreand at the Castleton branch. However, since I've been spending so much time in Hendricks and Putnam Counties I've had multiple opportunities to visit this Avon branch. This branch is located directly off U.S. 36 and is in the same complex as the Regal Theatre, the new Ford's Garage, Portillo's, and a few other establishments. This IMCU has quite a bit of land. It used to have an ATM out in an adjacent parking lot, however, most of the IMCU branches switched to a smart teller and that caused everything to be relocated. Whether using an ATM, a video teller, or going inside, I've always had great experiences here. There's a couple accessible parking spots and a pretty decent ramp to get up to their sidewalk. They have the usual security doors, however, it works well and everyone is super friendly. After receiving some unexpected funds, I stopped off to explore options for using them wisely. I was presented with options. Each option was explained and we chose the best one for my situation. I appreciated that they were cautious about my account, however, once their security measures were addressed they also helped me work toward meeting my needs. I wish I lived a bit closer to this one as I would no doubt use it more often, however, it's definitely not uncommon now for me to stop in when I'm going to or from Putnam County. This has quickly become one of my favorite IMCU branches in Central Indiana.

We waited 45 minutes for a notary, but they were too busy and just ignored us. very disappointed in…read morethe customer service today!

If I could rate a zero star I absolutely would. Stay away from this bank, extremely unprofessional,…read morewasn't greeted and they just gave me a lot of weird stares as I was the only hispanic inside waiting to just make a deposit. The banker with all the dirty pink placements on her desk was AWFUL and didn't once look at me when I spoke to her. Very unfriendly bank, by far the worst kind of bank experience i've ever encountered

Terrible bank! Stay away,!!!…read more After allowing a while lot of cards to get compromised, they shut them down with no warning. I had to request a replacement card be issued. Two months later. No bank card. Temp ATM card issued doesn't work.. Bunch of incompetent morons. Oh and called customer service? "Unless you want to drive to Ohio, your just going to have to wait until Tuesday to get any money."

What I enjoy most is that they have a small business networking event on the last Friday of the…read moremonth. This has allowed me to make some great connections while trying to grow my business.

It seems like anymore when ever I go to a bank the wait is very long due to lack of employees…read moreworking. Assume due to more and more internet banking and less face to face. Well today I was here and the wait was not too long and two I dealt with were both helpful and nice.

Great, Lawerence is very helpful and informative and the bank is modern and clean insideread more

Upon arrival we were kindly greeted and assisted. We waited in the waiting area and listened to…read moresome great 80's music lol. Burak provided great customer service and helped me and my partner out :) I would come back for any banking assistance!

The approaching sidewalk and the area immediately in front of the entry doors are covered in goose…read morecrap. Not a little goose crap, but lots and lots of goose crap. The two geese standing by the doors confirmed this for me. Green goose crap. A hose will do wonders in making this less of a health hazard for bank customers and employees.

As I arrived at the U.S. 36 branch of Everwise Credit Union, I have to imagine the crew was winding…read moredown its day and eagerly looking toward day's end. It was mid-afternoon on a rainy day. The weather sucked. It was cloudy. It was just one of those "get it over with" days. Then, I stroll in. Okay, I'm a wheelchair user and technically I wheeled in (thanks for the great curb cuts and automatic doors, by the way). I was greeted enthusiastically by Yolanda, a newer branch manager with Everwise who listened patiently as I explained what felt to me like a complex estate issue as my father, a longtime Everwise member, had recently passed away. Yolanda got busy. We worked, okay she worked, for quite awhile getting everything straightened out and ensuring funds were accounted for, a small but lingering mortgage was addressed, and that all financial matters were addressed appropriately. No one ever wants to have to go through this process, but Yolanda did what was needed and I left Everwise with everything resolved. Along the way, she explained everything well. She was friendly, professional, and such a good representative of Everwise that I began to understand why my father (who typically used the Greencastle branch) loved Everwise so much. I'd long observed that the Greencastle manager (Megan) seemed to really take good care of my father - and that's exactly the approach Yolanda used, as well. I also saw teamwork. Because she was newer, Yolanda had to consult a couple times to complete processes. It all went seamless. When she called other areas of Everwise, there seemed to be a strong rapport and consistent communication. Now then, I haven't necessarily seen the final mortgage paperwork (it does take time to document a paid off mortgage). However, every aspect of this interaction was exceptional. Going through the bereavement journey is difficult. However, folks like Yolanda make it infinitely easier by reducing the stress of these types of processes. A credit union based in Indiana and Michigan, Everwise really was excellent here and it comes down to person-centered banking, a strong employee, and processes that led to more solutions than obstacles. Bravo.

I called the 800 number to pay off my car loan, got the run around. Called the 2 local branches and…read moregot a voice mail at both locations. It is 2:17 pm on a Wednesday.