Quite OK BoA branch - can have a moderate wait sometimes, but staff seem to try hard, they seem to…read morenote when you come in, what you need, try to solve problems. I've done a few things, business and personal banking there. Nothing 'advanced' - e.g. mortgage or line of credit, but I've been satisfied so far. Remember that time of day is super critical - if you show up when everyone is on lunch or right after work - there will be a longer wait. This is unavoidable in retail banking, I think.

Poor customer service. Place is empty and you have to make an appointment only to wait a half hour…read morefor someone to show up

They screwed up my credit while I had over $300,000 in my accounts--…read more I will withdraw all my money!!!!!!!!!

Never great customer service. We are in the process of changing banks. Always surprises me to see…read morepersonnel at their desks with no customers while there is a line to the teller windows to the door.

Holly IIiff was supposed to help me open up new account, She denied me after calling the main…read moreoffice and they told her yes open her account. She said no I had the cash and I receive Ssi direct deposit, she profiled me. Shes really strange I don't think she should be working with humans. So I'll take my money elsewhere. She 100% off her rocker. @hollylliff

Very happy with the customer service for my business account at the Arroyo Grande location. Staff…read moreis friendly and professional. All my concerns are addressed quickly and they go above and beyond to meet my needs.

I used to bank here but they do not support their customers. I asked for a overdraft refund since…read moreit was not my error but they told me no. It's amazing that they care so little about a local business. Go elsewhere.

On site help is good, although I don't understand them asking me what I'm planning on using my cash…read morewithdrawal for. Online help is very poor, constantly getting locked out and trying to reset is frustrating. Will be changing banks this week.

App does not work!! It has logged me off multiple times has asked me to change my password, then…read moreasked to switch my username! Now can't get into my app to Zelle. Called to reset, long wait, was not able to talk to anyone then they closed. Was hoping to go to bank tomorrow, Saturday, they are closed. Can't pay my tax preparer. Not happy with this bank at all. Once my tax refund comes in, I'm leaving to another bank.

I had an amazing experience at this branch compared to all the other ones. All the tellers were…read morepolite, helpful and pleasemt. From the moment I walked in I was greeted by all of them,Great customer service from the teller that attended me, she was attentive to my needs and knowledgeable.She smiled the whole time and carried a positive attitude.The energy in the branch was joyful and enlightening, not dark and filled with snotty tellers. I will always to choose to go to this branch instead of the near by branches or SLO branches. Give them a raise because it makes a difference in someone's day when receiving great customer service.

My husband tried to pay a significant part of his car loan in personal at this branch and they…read moreseemed to have NO idea what they were doing. The teller had no idea what to do since it was over the normal monthly payment, the manager right next to her was no help and the person on the phone she ended up calling was also confused. She ended up saying it would be done but spoiler it wasn't. My husband asked for a confirmation number or and she said she didn't have one?? She said it would be emailed but it never was and the money was also never put towards the loan. How are you a bank but you don't know how to transfer money from an account to a loan? And if you are a new teller... ask for help from your manager honestly.

A couple years ago, I went in to cash a check at the Santa Maria branch and was treated so well;…read moredespite being a Wells Fargo customer. That kind customer service left an impression on me and last month I opened an account at the Orcutt, CA branch near me. AWESOME service! In their little waiting area, they have a book on the Elks Rodeo and Parade... loved reading that... brings back alot of good memories. Just wanted to send a little love your way... Thanks Isaura for helping me out with all my questions, and Marlene Porter too! I really am grateful for the level of customer service you showed me.

Hi Kortnee, here is my email: kathy.astorino@yahoo.com…read moreYou work at USbank? Or a affiliated with them? I had no problems with them until now. They taken care of any fraud in the past, so why is this so different. It's like I had no control over my money. I would think that amount wired should be notified immediately! The manager says there are a lot of wire transfer going out like that all the time. But not from my account! He said once I gave the code to someone that's giving the ok to take my money? Without a phone call? Without verbal permission? Sorry I'm not satisfied what he is telling me! Sign sorry in Santa Maria , Kathy

I just wanted to thank Danielle and the staff at this particular branch. I've had many…read morecomplications taking over as power of attorney for my mother, including bank accounts. Danielle was knowledgeable, knew exactly what to do and got it resolved immediately. I had attempted this in another branch and it went unresolved for over a month. After my initial struggles, I had planned to close out her accounts and transfer her over to my bank, but after working with Danielle, I have decided to keep her accounts there. She was very compassionate during a very challenging time with my mom's medical issues and the humanity and humor of the female staff here was truly appreciated! Thank you all.!

I have been with Bank of the Sierra for years in Pismo Beach, Branch 33. I have always had very…read moregood service with the tellers and the other staff. I feel as though I am still banking with a small institution with personal service unlike Bank of America in which no one knows you. I highly suggest this bank if you would like to be known on a personal level and receive wonderful customer service.

Very rude personnel...every single interaction. I would normally recommend a community bank, & not…read morea corp. in this case, I will be returning to my old bank, & sad to say I've had a terrible experience. Save your mental health, & avoid this Mickey Mouse bank, if you have other options, I recommend to use.

Irene was very helpful and informative of all my financial services I need. Thank you so much!read more

All three branches of Sesloc from Santa Maria, Arroyo Grande and San Luis Obispo, I have all had a…read morewonderful experience. Whether it was for an auto loan, opening up a credit card or handling a fraud/scam claim they were all handled so smoothly and quickly. In this branch, I was taking care of getting an auto loan approved and was needing a check within 24 hours and Katelyn made it happen! I am so grateful on how smooth that entire transaction went. I went in at 11:30 am, provided information about the car and all that, left the bank after an hour, received a call back at 2 pm to come back for signing. By 4:45 pm I received a physical check and was able to finalize purchasing my car. AMAZING! Thank you so much Katelyn for such an easy flowing experience. I even lost an earring and they found it in the lobby, gave me a call and got it back at the time of the signing lol. This will be my bank for a very long time. Highly recommend if you're local!