Zachary helped us in a big way - accommodated a last minute call and appointment, + had a good sense of humor and genuine empathy. Highly recommend coming here for your banking needs. read more

My financial advisor told me to transfer my money where my brokerage account can automate. I called Charles Schwab to see if I can automate my Stocks and ETFs. I only can do it with mutual funds. These companies allow auto investments Fidelity, SoFi Invest, Robinhood, Webull, and a few more. read more

I made an appointment with Robin, well I am sad to say that it was not pleasant. I came in explaining my circumstances and that I really didn't kniw anything about investing. But what i did know I ask questions she literally did not want to help me and after me asking multiple times for her to explain index funds compared to etf's she first said they are the same then said they were different so I left never getting anything accomplished and more confused than when I went in. Yeah I only was starting with 500.00 but she didnt even want to invest my money. So The charles schwab in Novi, mi Sucks because Robin refused to help me explain and rushed me out to get to her next more important client. read more

No LIVE customer support online, just stupid AI agents that answer FAQs. We all prefer LIVE HELP. Tried using it online and it kept dropping my connection, to ask simple questions! If you need Live help, go elsewhere. read more

Charles Schwab will Screw you every time they can... Just try to move some money out to another broker and they will block your account... plus they have children answering the phone... who know nothing... and then they will have some asshole "investigator" call you and ask you why you are attempting to move your money... Just tell them its none of their business... Then tell them to unblock your account... and move every penny to someone else.... Schwab is truly the biggest asshole in the business... They don't give a shit ...except trying to keep every penny from leaving Transfer your money out NOW.. I am now with Interactive brokers read more

Charles Schwab brokerage I wouldn't recommend nobody to use them. They always have issue in the morning when it's job reporting they block your account then you have to call in to activate it till then you lost the position that you were gonna enter. I wouldn't recommend them to nobody. read more

Service used to be personal and caring, but not anymore. Insensitive to customer urgency when account experience technical difficulty. All representatives talk very courtesy but offer no solutions, waste of time to explain matters that has to be resolved in person. Branch staff not staffed efficiently to meet customer needs. I would recommend against doing business here read more

In August of this year I opened an account online with Shwab in anticipation of money to be received from my late father's estate, also with Charles Schwab. I then received a request to send in a hard (paper) copy of the application which I did from overseas. Fedex cost: $ 60. I then received a request to send in a signed and notarized letter of authorization which I did. Cost: $ 30. I was then told that I had to send in a copy of my ID which I did. Cost: $ 6. I was then told that the ID was illegible and that I would have to resend it which I did. Cost : $ 7. I funded my account last week by linking my checking account from another institution to my Schwab account and purchased some shares of stock. When I went to sign onto my account I found that I was locked out and I had to call, which I did. I was told that I was under investigation for fraud and that my shares had been SOLD and my funds were returned to my originating bank and that if I wished to proceed, I would have to write a letter of explanation and send in proof of my bank account and funds which I did. Cost: $ 7. Instead of communicating with me or asking me for information, C. Schwab liquidated my account and accused me of fraud. I'm not sure how I could defraud myself since the funds came from my own personal account but in any case, this apparently is how Charles Schwab treats its customers. At this point, I have very little faith and confidence in Charles Schwab to hold and manage my account and to act professionally and courteously towards its customers. This has been going on for THREE FULL MONTHS. It is an outrage. They offer no solutions, no apologies and no consideration for their unprofessional behavior and attitude. Follow up to my story: After PROVING that I have funds and that the funding account is in my name, I called three different times and finally spoke to a Schwab rep today who told me that they CLOSED my account. Once again, no call, no email, no notification whatsoever. Caveat emptor. On the plus side, I'm glad I found out how awful they are BEFORE sending in a big deposit. Disgraceful treatment and service. Quite astonishing, really. I'm glad, at least, that I found out how unprofessional and inconsiderate they are BEFORE sending them a much larger deposit. Beware and save yourself the grief that I went through. read more

In short, horrible! My employer invests our RSU in Schwab and I wish I never got this RSU! Their system never updated from 19 century! Everything is messed up. I tried to create an account from their email more than 10 times, no success! call them twice no success! Finally, they shared a 21 pages pdf with me to fill out and fax it to them! Maaaaan! I have a lot of better things to do and you have my money, you need to provide the service not me, begging you to resolve your issues! Horrible horrible experience!!!! read more

The company are pieces of shit like any other company with 10 trillion in assets. You fucking scumbags I had a trade made on my account to cover my maintenance call without me knowing. I asked repeatedly to not touch my account and let my equity go up. I had a small 200k account you can wait and they didn't. I sent email almost everyday the past week. They can put a caution on your account I asked fir that and for the company to show me email confirmation they didn't. I asked who made the trade on my account at 3:59 they don't tell me. The only thing is those people on the maintenance team have to live their life and live it poor that's their punishment. ​ read more

My spouse died in October '24. I knew he had an IRA account with Schwab. Schwab said no. When I went in for an estate meeting and common accounts evaluation, LO and BEHOLD--There it was! the IRA had been "found." Also, recently my accountant asked why was my spouse still listed as a trustee? Why are the securities still at original cost? Why hadn't a MRD been made on the IRA for '24? I had filled out and returned ALL of the paper work given me. Bottom line, finding more incompetence than I care to at Schwab. Will move my money. read more

The El Paso national office is uninformed and uncaring. Am a busy 80s political professional and in early July sought to transfer a campaign account(registered with Ca Secy of State) from one broker to Schwab, as my son is their good customer. During July and August I completed 19 pp forms, obtained a EIN as requested, chose "political" from long list of various accounts, they returned the 19pp by US mail, I returned it with additional requested information, TWO MONTHS LATER(early Sept.) they call to say: "Schwab does not have political accounts, your account was opened in error before final processing, fact that your other broker had a full account for campaign is immaterial, Schwab operates with different policies". Such lousy service, I could have been told that in early July. AGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH. read more

I AM A LONG TERM CUSTOMER OF CHARLES SCHWAB FOR MYSELF EMPLOYMENT IRA AND ANOTHER ACCOUNT. This is a fantastic company, with easy to field and work through programs, ratings, wish lists, and customer service. There is nothing better out there. I have NOT used the premium services but I may in the future, where they set up your account with an investment advisor. If you are retired and want to trade stocks, say it is a small part of your portfolio, I can't recommend them highly enough. I have read some of the bad reviews, but I would suggest that many are folks that were mad to begin with. Or did not ask the right questions. Emotions run high when it involves money. I am not saying they are wrong to gripe, but I have had nothing but perfect scores for this company. R read more

When my daughter studied abroad, we set up a Charles Schwab account for her so she could use the debit card easily. Because it worked so well, we tried to set one up for ourselves 3 years later. Wow, what a difference. We have had to contact them by phone 3 times so far and wait 2 weeks for paperwork verification. Long story short, I will not receive my debit card in time for my trip. Thanks for nothing! This has been a huge hassle and now it will be very difficult to travel. I was told to expect everything to go through with no problems after each phone call. I'm truly baffled as to what is so difficult. Do your research and find a better way to get a travel card! read more

I have been having problems with Charles Schwab for over a month now. I asked them to sell bonds and then issue a check. First, they missed the deadline to sell the bonds and did not tell me. I had to call them to find out why they were not sold. They said the person who was suppose to do it, just did not. I had to have them sell them another day. Once again, no communication about why they weren't all sold that day. I had to call them to find out. Then once they were sold, they were suppose to send out a check. I assumed it was done, but after 13 days, I was told the check did not arrive. I called Schwab and asked them for tracking information. They said they send it out regular mail with no tracking. I'm not even sure I believe they sent it out. They said they would put a stop payment on it and send the check out overnight. Needless to say, that did not happen. I waited all day and the check did not come. I called to find out the tracking number and was told they missed the UPS cutoff for overnight mail. They did not think it was important enough to call and let me know that. I then asked if it was send out today. They said yes, but when I asked for tracking information, I was told they don't have that information until tomorrow. Once again, I have not confidence that they even sent the check out. We all know that when you send something out UPS, you immediately get a tracking number. Why wouldn't Charles Schwab. This is not a company I want handling my investments. I will be moving my funds away from Schwab. read more

Planning on transferring my account to another brokerage firm at the end of this year. Overall I have found that the Schwab website lacks transparency and is structured to make trading without broker assistance full of pitfalls. This of course results in additional fees. When you encounter an issue with a trade, customer service answering calls are not very knowledgeable and and have very poor follow-up. My assigned account manager is equally of little value and only reaches out when he has a service they want to sell. read more

I have been a client of Schwab for over 30 years and extremely satisfied with their investment business. Unfortunately the bank is a disappointment - specifically "electronic" bill pay. Certain payment thresholds require a physical check be issued to payees and mailed versus electronic funds transfer. This can result in late fees and interest charges when the payment does not arrive on the due date. The bank cannot provide written policies or explain what thresholds or payees trigger this practice. Interestingly the payment was to a credit card company which I could set up a payment on their site to send funds electronically from Schwab Bank. Need to do better or have written policies available to explain your practices read more

Idk if the front desk employee is incompetent or ignorant but regardless someone that doesnt know what they're doing should not work there. I had to deposit a large check and he did not do anything for me all he did was give me a bunch of I dont no's telling me to just wait for an update. I NEVER GOT AN UPDATE. IT HAS BEEN OVER A WEEK. However when I finally call charles schwab customer service line I'm told to just open a nw account to deposit my check. Seriously?? Why wasn't I told this was an alternative option when I went into the bank the first time? All this back and forth is so ridiculous and unprofessional. Making me send him an email with proof of where the check came from. Its all so unnecessary and honestly he should be fired. He doesnt know what he's doing and this costed me time and a headache read more

Very disappointed with the agent, recommended me to buy stock in high price since I said I believe the stock is too high to buy but the agent said it's not too high then 2 days after stock drop 24 dollars per share. Very upsetting. read more

Terrible. Different answers every time I call. No confidence at all. I will be looking elsewhere in the future.

Said I wanted to shut my account because of their association with Trump. Okay, they might not like that but they instantly blocked access to my account. I could not log in and see any balances. It was a horrible experience. Schwab is the absolute worst. Don't go anywhere near them read more

I had a terrible experience with sauve dental Livingston California. They wouldn't even perform a crown after I waited 2 months. Don't go there. read more

The company (Charles Schwab) is a cutthroat company. They try to liquidate your assets to their best interest and pass it on to the big investors within their own affiliated partnering groups. They take over smaller brokers to dominate their own patterns and falsifying practices. Their reviews on companies are biased and not accurate. Even their pricing information on the premarket or aftermarket are not correct. Their policy does not allow you to take them to the court or file any lawsuit against them. Try to stay from them. Sooner or later, you will find out. read more

I understand you may have recently experienced a difficult situation involving online trading. I want to assure you that you are not alone, and there are resources available to help. If you believe you may have been a victim of a trading scam, please know that you are not at fault. These scams are designed to deceive and take advantage of unsuspecting individuals. I strongly encourage you to reach out to the appropriate authorities, such as your local law enforcement or the Financial Industry Regulatory Authority (FINRA), to report the incident. Additionally, I would be happy to provide you with some resources and guidance to help you navigate this situation. alexjeffery929 @ gmail. com read more

The Schwab website for online banking is a bit, um, lacking. Seems like it was designed 30 years ago. I setup an account with a direct transfer from my financial institution and it will take 5 days to complete. Huh? 5 days is a lifetime right now with investing. I can transfer $10 from my account to a restaurant in 5 mins. What's up with Schwab's delay? I was originally told they'd "front me the money" to invest. Yeah, no. That doesn't work. Tried to get "chat" help but all I got was a worthless bot. Schwab kind of sucks ass. read more

It has been a living nightmare to get our account verified and switched to an international account. It has been 4 months and customer service goes around in circles, over and over, where it took months of phoning them for them to FINALLY tell us what they needed. They closed our account without notice or consent, never updated us or called us about the next steps, even though they repeatedly told us they would contact us. Still, 4 months later, they are dragging us around without direction while holding all of our money away from us. Do not use this bank, 0/10. read more

Earlier I did a scathing review. I didn't feel heard when I urgently needed some paperwork processed to get some money from our account. The day after this company redeemed themselves. I spoked to a representative, Kolbie, who was very helpful and patient. He resolved the issues. So if your branch is under performing as mine was, the main office will definitely help. read more

I have found that the Schwab website lacks transparency and is structured to make trading They refuse to give me the time on stocks that I never authorized! This is a big problem where I would put in a price to sell and somehow it was cancelled then out of nowhere there would be a new sale order for half the cost a price that never even accrued. FRAUD FRAUD AND MORE FRAUD!! read more

Customers over more than 30 years with accounts in the 8 figures, their staff overall rates C- to F. Go to JP Morgan Chase, Fidelity, Franklin Templeton, Morgan Stanley INSTEAD for money management, customer service, et al. read more

I have received the worst customer service. Sometimes I have called and get different answers from different people on the same question. They dont take any responsibility for their mistakes. On top of that I had many issues with their trading platform now showing correct numbers and malfucntions . I have missed many trades because of these issues and lost potentially thousands of dollars. I filed a complaint and I never received a follow up. I would not reckoned this company. read more

I have a number of investment accounts at Schwab since the transfer from TD Ameritrade. I had a financial advisor who did all of the interface with them so I only had experience as far as checking my accounts online. I recently parted ways with my advisor and needed to have some changes made to my accounts and wanted to look into Schwab wealth management. I called my local office in Woodbury, MN and could not talk to anyone there directly. Calls were all routed to different national call centers. They offered to contact the local office to ask them to contact me directly. That didn't happen so I went into the branch. The person at the front desk was in the middle of what seemed to be a complicated matter with an account holder. I was pretty appalled that this person had to transact their business in the lobby while the receptionist answered phone calls and directed customers who walked in. And of course my husband and I also had a front row seat to their business transaction. I approached the desk and asked her if there was anyone we could talk to for help with our accounts. She said the only person who could help us was her. I told her I would have been happy to make an appointment but they are unreachable by phone. She finally finished with the person in front of us and proceeded to question me about what I needed. I told her I did not discuss my personal financial affairs in a public lobby. What a bush league operation! I would transfer my accounts elsewhere but I can't liquidate all my holdings to accomplish that. I am thoroughly disgusted with my knowledge of Schwab so far. In the end, the receptionist looked up my accounts, and in a very surprised voice told me I qualified to talk to a financial advisor. I have now been honored with an appointment for next week. Maybe I will even get some privacy with a meeting in a real office space. read more

I was anticipated on investing over $100,000 for 2025. I had three brokerage firms to work from that included Charles Schwab. For each broker, I started small investing less than $10,000 to learn about its service/s (pros/cons). Needless to say, Charles Schwab FAILED miserably! After placing an order investing into their fund SCHD of over $6,000, I held the fund for 2 days checking my account periodically on a daily basis. After 3 days Schwab mysteriously erased my account rendering my balance $0 in quandary. Even though I contacted Schwab to determine the error, they were unable to justify the mishap. Hence, I filed a complaint with SEC and CFPB for assistance. After the complaints were filed, Schwab closed my accounts and later reinstated my accounts without the history...very deceptive to say the least. But you don't have to take my word for it, just read the overall reviews and complaints that go along with this business practices that they seem to refuse to correct! Afterall, trusting them with your money...? In reverence to brevity, I will NEVER do business with Schwab and hope this will help others in searching for a better broker. read more

Horrible customer service! Refusing to allow me to close my account! Trying to keep my money! This company is fraud qt best

If you know what you're doing go with IBKR. It is so annoying to have to move your money from the MMA to cash to trade. Otherwise your float is earning .4%. UGH! Also, the platform is slow, one day it won't tell me my "investment income" today it won't give me my cash balance for trades. I've tried twice to move to IBKR and have had it rejected for erroneous accounts. I have three stocks with no value, but I have shares. They rolled over from Ritholtz, which I don't recommend either. There's a PCRA Trust with a $0.00 balance and a "contributory account" with $179.00. I recommend another platform. read more

very bad customer service! I called in and talk with Lisa and Dillon who works in Denver Branch, they are all rite and don't want help customer read more

I have been working with Jack Chen at Charles Schwab and have had exceptional service. Jack has helped me get clear about my financial goals and also did an in depth review of my budget helping me decide where I can save more. Jack does not push certain investments but is knowledgeable about many and provides very useful information that facilitates decisions making. Jack is young but wise and knows his stuff. He is especially skilled on the computer which I am not and he helped move my money from my bank CDs to my new Schwab brokerage account. I was having trouble getting into Charles Schwab but made an assertive call and got connected with Jack as many of the senior bankers are often full. Jack knows alot about stock, bonds, various types of investments and you will find him refreshing, competent and ethical to work with. Thanks Jack for your amazing help and let's watch my portfolio grow! Patrice read more

the biggest Scam is charles schwab and ameritrade. ( Thinkorswim trade platform) they are not transparent in trading . be aware close all your account and run away . i wich somone told that 8 years ago. you will lose all your money . there is no investment for you with them . they will take all your money . read more

Absolute worst banking experience I've ever had. They took 8 days, 6 business days to clear checks, then they locked my account for using Zelle after I authenticated. I called support to get my account unlocked and no one in support can talk to the fraud dept except through emails. The fraud dept can take up to 90 days. So I have every penny to my name locked behind their fraud security, triggered by a Zelle sent and confirmed by me. My suspicion is that because my friend who I sent the Zelle to has an Indian name, they flagged it as potentially fraudulent, there's no other reason, the Zelle I sent to a decidedly American sounding name went through with a quick phone call. I was happy with my brokerage account but now that I have a checking account it is a total disaster. Do not use the Schwab bank under any circumstances, unless you don't mind being constantly locked out and constantly calling to talk to very nice people, that can't do anything to help. Their slogan should be "your money is so safe, even you can't access it" They know how to hire people with good customer service, I guess you have to have really nice people when thejob description is telling customers how F*^ked they are read more

sure miss TDA... Ameritrade was so much better than schwab... schwab doesn't seem to get anything right the first time... figure they have a lot of young poorly trained associates making decisions they are not qualified to make... read more

The service is poor. When ask to speak to a manager they sa it will take 48 hours to get back to me. Its been 4 days and no calls!