Has a small town quaint charm you'd only imagine some rustic banks in New England would have…read more The employees were friendly, just a small line for the tellers and there was no line for the ATM inside. My only suggestion would be to possibly add an outdoor ATM.

I help my elderly parents with banking from time to time. This is the location closest to them…read more We've always had great experiences with the staff here, unlike my own experience with my PA locations where staff wear obnoxious red shirts and are rather stuck up.  The staff are friendly and want to be helpful.  Apparently, they also cater to Spanish speaking customers as well. On several occasions I've overheard tellers speaking Spanish to customers. That's commendable good customer care. On this occasion I accompanied my parents to close their safe deposit box.  Michael Marino helped us go through the process. Even if he didn't outright put a big smile on his face, he was friendly, courteous, and accommodating. We really appreciated what he did for us during this visit.  We also enjoyed the short but pleasant small talk. The location is central and convenient, off on Main Street downtown Freehold. But the flip side is having to put up with crazy downtown traffic and lights, which could add 5-10 minutes during rush hours.  Ample parking in its own parking lot, accessible both from the Main Street and side street.  Interior is vast, well lit, and clean.  Overall, I'm very satisfied with this Wells Fargo Branch.  I would highly recommend it.

Had to go to TD three time because of there technical issue. I feel like when the problem is caused…read moreby the company itself, they should take it more seriously and not say to come back next day, because the branch closes in 15 minutes.

Applied for a card, but because I didn't have any balances to transfer they declined it, this must…read morebe their new model, offer 0% on new purchases and balance transfers, naturally they charge a fee for the transfers and without it they had no interest in the rest. They send you a letter and tell that their decision isn't based on your credit file, but if you call them on it, they only tell you to request your file from the reporting agency. Now I am sad they have my info from the app and I see this is a pattern of poor service from them.

This branch declined to assist me with a simple transaction that would require asking for manager…read moreassistance. Other branches had the exact same situation (an employee with rolls of half dollar coins locked in their personal employee box) and got the manager and assisted me in obtaining rolls of coins. This branch declined to even attempt to ask the manager. Poor service from the three tellers, collectively. I will never return to this location.

Everyone working inside the bank is extremely friendly and knowledgeable. Every time I go in there…read moreto handle anything regarding a business account they help. Never a long line or problem yet!

I wish I could give 0 stars but that's not an option. Santander bank is one of thieves. They have…read morestolen over $4,000 from my account and refuse to take ownership. When I opened multiple cases against them they closed each one immediately and refused to let me speak with anyone who can personally adjust it. Your stolen money is the only reason they're still in business.

About six months ago my husband needed to open a new account. He had received a notice in the mail…read morewith an offer from Santander - open an account with us and receive 200. So he decided to give it a while, out accounts are with other banks but he figured why not. He went in spoke with a rep and found out the specific details. He did everything he was told he needed to do. Fast forward six months later they are claiming what the rep told him was wrong and he will not be receiving the 200 despite the fact that he did what he was told he needed to do i.e. make a certain amount of deposits etc. they claim he was supposed to set up direct deposit which he would have done if he was told that was necessary - he was not. Needless to say he is closing the account and going to a more honorable and reputable bank. One that knows how to treat its customers.

I use this bank frequently and employees are always fast, courteous, knowledgeable and very…read morefriendly. My concerns are always rectified quickly. Great bank.

Would have been nice to keep my money in the neighborhood bank close to home but sadly I closed out…read moremy account today. They have this policy that they need 24hrs notice for a withdrawal. You would think I was taking $100k, I only wanted $10k of my money that they happily deposit without any notice required. When I tried to ask why they needed notice, the teller had the nerve to have an attitude with me. I am sorry, I was under the impression that banks were required to have money on hand, isn't this the point. Well since I do have a choice as a consumer, I took the cash and the rest in a draft and closed the account pronto. What's worse is this bank while holding a big chunk of my money has never one time made an offer to me, no credit card nothing. I reaped zero benefits from banking here, they seem to think they are doing me a great benefit by holding my money. Well I'll take my business elsewhere, thank you.

Hilary is a wonderful person. She is extremely professional, takes her time to get her job done…read moreand makes sure it is done to perfection.

What idiots designed the drive-up ATM and the exit from it? Banged up my car today trying to exit,…read moreand a witness told me I'm not the first victim. This shows complete ignorance about the way that customers actually use your infrastructure. And apparently a true reflection of how out of touch leadership is with operations.

25 year customer and just had an awful experience. Kathy Steiger, VP Financial Centers Manager is a…read morecoward and it's a farce that she carries the title of VP when she hides in the back and refuses to assist when a problem arises. I tried to deposit a large check from another BOA account (with verified funds) and for some unexplained reason they couldn't execute the deposit. I was forced to go to another BOA branch and initiate an electronic transfer from one BOA account to another BOA acct. What a joke. Avoid this branch at all costs. She is routinely abrasive, condescending, and rude.

A year ago, I shared a very negative experience at this branch that left me with an unfavorable…read moreimpression. However, today I would like to highlight that my experience was completely different and extremely positive. When I visited the branch today, I was assisted by Ms. Daisy Jaimes, who provided exceptional service. She kindly introduced me to the teller and connected me with the new branch manager. Both demonstrated professionalism, courtesy, and respect at all times. I sincerely appreciate the excellent treatment I received today. It is important to recognize when things are done right, and this visit truly exceeded my expectations. Thank you for offering such a friendly and attentive service and for making us feel valued and respected. Hace un año compartí una experiencia muy negativa en esta sucursal, que me dejó una impresión desfavorable. Sin embargo, hoy quiero resaltar que mi experiencia fue completamente diferente y sumamente positiva. Al ingresar a esta sucursal de Santander Bank, fui atendido por la Srta. Daisy Jaimes, quien me brindó una atención excepcional. Ella me presentó al cajero y me puso en contacto con la nueva gerente, quienes mostraron profesionalismo, amabilidad y respeto en todo momento. Quiero agradecer sinceramente el trato recibido hoy. Es importante reconocer cuando se hacen las cosas bien, y en esta ocasión realmente superaron mis expectativas. Gracias por ofrecernos un servicio tan cordial y por hacernos sentir valorados y respetados.

I find this particular branch to be very helpful and courteous. I try to utilize this one over…read morethe others.