I hate negative reviews, however, I felt the need to post this hoping someone in Charles Loops office or even he himself will think about it and perhaps have some consideration for future potential customers. I contacted Dr. Loops in June of this year, as my 12 1/2 year old miniature poodle had recently been diagnosed with lymphoma. After meeting with his regular vet as well as an oncologist, I decided, after much research to go the holistic route. Fredo was an active dog and just wanted to have his time remaining to be as close to normal as possible. I did the 5 minute conversation with Dr. Loops, then arranged the half-hour session. Dr. Loops asked many detailed questions about Fredo, his behavior, habits....etc. He then said he would send the remedies and other supplements that would help Fredo maintain a somewhat normal life with his condition. Everything was received in a timely manner and he asked to contact him with an update 3 to 4 weeks. I had called his office just short of 3 weeks because I noticed Fredo did not seem to have more energy that he thought he would and his panting/breathing was very loud and frequent. I did not get to speak with Dr. Loops, instead a gal in his office relayed the messages to and from....very frustrating waiting on the phone while she went back and forth. Two additional remedies would be coming and of course was charged a nominal fee for waiting while we played the back and forth game. About a week or two later I called because I needed another bottle of the supplements he was taking. This was on a Tuesday....ran out of them that Friday and then received a call the following Monday, asking me if I want a larger bottle. Wow....nothing like getting them to me in a timely manner, so after almost a week of not having them, I finally received a new bottle. Since receiving the additional remedies, no follow up from Dr. Loops was ever made. I find it interesting that the oncologist called me periodically to find out how Fredo was doing (he knew I took the holistic route), and the man I was paying just dropped communications. Sadly, I had to put Fredo down as he was declining rapidly and did not want to see him suffer. Even more sadly, Dr. Loops and his staff has no idea....who knows when they may finally realize why I have not called for additional remedies...etc. I knew what I was up against with Fredo's condition and have no negative comments about the remedies/supplements. We tried and made him as comfortable as possible and am grateful for that. The real problem is that I was only a number on a time clock and I never deal with doctors for myself or any other member of my family that would treat us like that so why would I tolerate this for my pet??? read more