What a strange location. Despite being located in a large mall and near the centre of a major intersection (Hurontario/Bovaird), this Chapters location seems oddly out-of-the-way. Maybe it's the fact that a lot of the land isn't built up around it, maybe it was because it was nighttime, or maybe it was because the crowds I thought would be at the event I attended weren't present - whatever the case, it was a surprisingly-enjoyable experience. This was one of the rare times when I attended an event here in both a professional and personal capacity. I went out to cover a book being launched by federal NDP leader Jagmeet Singh... and I also went to get my book signed, as I'm all about the bookstore experience for signing events. What I noticed walking into this location it's that, even thought it's a "chain" site for the brand, it's the little details that set this location apart. The Starbucks is fully-integrated within the store (no security scanners like the Square One location), and it's sort-of encased by bookshelves around half the chairs, which makes it much easier to sit and enjoy a drink or talk with someone in peace if you're so inclined. The kids' section is the biggest I've seen anywhere outside the Yonge/Bloor location, and I was actually a bit surprised that this site focuses a little more on style over substance, via a central "mezzanine" area". That's not to say it's lacking in books - not by a long shot - but the setup was appreciated. Service was fantastic, with a handful of female staffers at the checkout asking me if I was attending the event without my prompting, and were very friendly when I bought a copy of the book afterwards. I ended up sitting through the whole thing, and was impressed by the staff's management of the lineup and the groups going up to sign. (PROTIP: There's an older woman who attends these events, who sports long, scraggly hair and has a wiry build, who's jumped the line on at least two occasions, having done the same thing at the Sally Field signing event in downtown Toronto. Keep a look out for her if she comes back. She's a wily one.) In the end, I was very pleased to attend this location, and getting a bro-shake from Singh (along with a photo) was worth the price of getting up there. I was actually a bit disappointed with the crowd - there weren't nearly as many people as I was expecting (blame the Leafs playoff game), and the line moved exceptionally quick. Just a fun, friendly experience all around. 4/5. (P.S. I even made it to the CBC coverage of the event: cbc.ca/player/play/1504781891931) read more

Chapters - With federal NDP leader Jagmeet Singh on Apr. 23, 2019 at Chapters Brampton. - Bookstores Near Me - Brampton, Ontario

I like this Chapters and Bovaird and Main. It's right beside the Walmart and there are a bunch of chain stores to eat at around here (Booster Juice, Second Cup). There is a Dollarama in the plaza and a Walmart. There is also a Starbucks inside this Chapters. I like the books and non-book items that you can buy here. There was a lot of selection for Valentine's day such as women's scarves, adorable tea cups, coffee mugs, cookies, and other knick knacks that you don't need but just want to buy. It's a good place to pick up presents. They have a great selection of journals at this location. Some of the staff is a bit stand offish but others are friendly. I do like this Chapters location though. read more

As someone who loves books, I have to temper my enthusiasm a bit when reviewing bookstores. Of course it's wonderful to be surrounded by books. Of *course* it's a rare and modern treat to enter a vast, clean, well lit place like this and explore the shelves. Bookstores are great, and Chapters in particular gives me happy feelings. As a Chapters, though, as compared to other Chapters that you, dear reader, may have experienced, it's fine. Not a marquee store, nor an embarrassment to the brand. Friendly staff, good feature tables rotated regularly. Pro-tip: They recently converted fully a third of the store into a giant kids' section, so if you're a parent shopping for your kids or just looking to distract them while you drink your coffee, this rises to 4 stars quite handily. Best kids section I've seen. read more

I love reading and this is my local Chapters, so I'm here somewhat often. Has everything I need usually. Just wish they were open a bit later! Also has a Starbucks built into it. Only downside is the parking lot is a zoo from all the WalMart shoppers read more

Great book store, with a lot more!! Everything you need, and they can order books for you too!! read more

I always call in to check if certain books are in stock, ask about prices, etc. which has only been on two occasions and both times with this location have been terrible. The first time was with an incredibly rude woman who didn't bother looking up the book in their system (I know this because when I physically went, I checked their computer and it said 2 were in stock) and told me it wasn't available, however their website says they have 2 and I just wanted to confirm before coming in. The second time, I called in since the book I wanted only had 1 in stock and I wanted to reserve it for pickup and I was greeted by someone picking up the phone only to hang it up (just to stop the ringing since it bothered them, probably, and they didn't want to do their job). Ridiculous. The physical store is great and organized, the employees however need some reassessment. read more