Springfield Carpet One took great care of us - they spent time showing us their selection, the…read morepros/cons of each type of flooring and helped us make the right decision for our home. I would recommend them to anyone. We get compliments on our new floor all the time now. Mitch and Dayna are wonderful people and their crew are great to work with als

We have worked with Mitch and the crew at Carpet One in Springfield TN on two flooring projects in…read morethe last year. We highly recommend them if you are looking for quality materials, prompt and courteous service, and people with great communication skills!!

Fantastic product choice and exceptional personal service. Family owned local business with…read moreextensive knowledge and fantastic, fair pricing!

What a great experience! Every person we interacted with at this company was friendly and…read moreprofessional. We received so much help in picking out our carpets and getting an estimate. When the installers showed up, they were quick, thorough, and SO efficient. They were here when they said they'd be and put time into doing high-quality work while still being quick. We had carpet in our entire house replaced in just a couple of days, and they handled moving all the furniture, even checking to make sure they'd put it in the right place. If you're looking for carpet in the Hendersonville area, this is your place!

Would definitely recommend them even though we didn't use them. Their price was reasonable and they…read morewere willing to work with me, however, my family had ordered from a different carpet company.

We got our floors redone a year ago. I can't remember exactly how much it costed but I think it was…read moremaybe around 6k. I go to walk down the stairs today and they are already coming apart. It's just me and my husband and our two dogs walking up and down the stairs every day so there is NO reason our stairs should be coming apart a year.

We had a most unsatisfactory experience with Mid-State Flooring recently. We came in for carpet for…read morethree bedrooms. In addition to the carpet we had two stipulations, on which we were explicit. One was the install date (we gave over a week lead) and the other was we required "pet-proof" carpet pads. We keep large dogs as pets and often have grandchildren as houseguests. Both are generally messy and occasionally have accidents that can require strenuous measures to clean up. We specified the date because our son and d-i-l offered to come in from out of town to help move furniture out of the bedrooms and back in after installation. The morning of our install date we sat around waiting several hours for MidState to show up, then I called. Don was unaware of the delay and eventually found that their install person had, instead of coming to do the job, had left that morning for Alabama (his words). I explained how inconvenient and unacceptable this was and asked him to expedite a plan B. Nothing happened, even after I went back to the store to explain our needs in person. It took Don three days to find someone to make the install. I checked on the men doing the install and saw they were using very basic, inferior carpet pads and called Don to find out why our stipulation regarding the pads had been ignored. He claimed no knowledge of our order for the pet-proof pads. I reminded him of our requirements as voiced at the time of order, to no effective end. He claimed to review his notes on the order and saw no such specification. Odd, because it was a major feature of our order and seemed to have been included in the pricing of the job (which was competitive, btw). Frankly we felt cheated. From previous experience (with Joey's in Gallatin) I realized the pads are a potential target for bait and switch tactics, where the better pad is priced in the job but then inferior pads are installed and the carpet laid over before the consumer can check it. I can not recommend Mid-State Flooring for any work that you won't require specifications in writing and then keep both eyes on the entire process. Even then I do not recommend anyone who would take advantage of an incautious customer. Look elsewhere for your flooring needs and you may have a better experience.

Called to schedule an estimate and told the man exactly what we were looking for. On the day he was…read moresupposed to come he called to confirm, but had no recollection of our original discussion. It was as if we were speaking for the first time. He called again and had to reschedule the appointment for later that afternoon. No problem. I got a third phone call saying that no one would be able to come out that day and wanted to reschedule again for another day. I returned the call and left a message. Got no response at all. The customer service and lack of communication easily convinced us to go with another company. There are enough people in Nashville doing flooring that I have planet to choose from.