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    Chapman Square

    4.0 (1 review)

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    2 years ago

    Helpful 2
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    West Town Mall

    West Town Mall

    3.3(65 reviews)
    7.4 mi
    $$

    Wow - I was impressed. This is a huge mall and for a Super Saturday, the weekend before Christmas,…read moreit was like being transported back to the mid-80s in a time without internet. Almost wall to wall people walking and shopping. My brother and I though were on a mission with limited time so we dodged and weaved politely in the crowds to make our way to the Knoxville Smokies store. The Smokies are a minor league team with an affliation to the Chicago Cubs. We love the older logo of the Bear with the word Smokies above and not so much of the newer logo. I did find a beanie and my brother found a visor. The team behind the counter were very kind and helpful as we added a couple of smaller items to our purchases. The Knoxville Smokies' official store sells on-field caps and new novelties, merchandise, collectibles, trading cards and supplies. Go Smokies!

    Date of incident: 4‑7‑26 at West Town Mall…read more My girlfriend and I go to this Surku all the time, but today was the worst experience we've ever had. I was outside on a business call when she came out crying because of how she was treated. She always orders plain white rice with teriyaki chicken. Instead, she was given rice with vegetables. When she told the male employee it wasn't hers and pointed to the correct tray, he argued with her and insisted the wrong order was hers. When she tried to correct it, he slammed the lid down so hard that sauce splattered onto her. He refused to speak to her or make eye contact. I went inside to calmly address it. The woman at the counter told me they "don't have" regular rice. When I handed the food back and asked for just the chicken, she threw the food into the trash in an aggravated way. I ended up receiving only half of what I paid for, and I didn't even ask for a discount just to avoid more conflict. I don't know their names, but the male employee is easily identifiable -- he's the same person shown in Google photos working at this location.

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    West Town Mall
    West Town Mall
    West Town Mall - Main entrance

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    Main entrance

    Chapman Square - shoppingcenters - Updated May 2026

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