I should have read the reviews before trusting this dealership with my truck. The facility itself is impressive. You pull up, the glass garage door opens automatically, you drive in, park, and walk into a well-designed reception area. Unfortunately, that's where the good experience ends. When I walked in, four employees were standing there and completely ignored me. No greeting, no "What can we help you with?"--I felt like an inconvenience. The work itself was just as disappointing. They were supposed to replace both running boards because the passenger side was damaged, but instead they left the new driver's side running board in the bed of my truck without saying a word. I also paid for a Road Force balance but never received the printout--just a verbal explanation over the phone. The final straw came when I picked up my truck. After paying and getting my keys, I opened the driver's door and found the seat control panel hanging by the wires because the mounting clips had been broken. I immediately brought it to their attention, took photos, and eventually spoke with the manager. He promised to replace it, but after months of excuses and multiple follow-ups, they've completely ghosted me. It's now been about seven months. Mistakes happen. Refusing to make them right is what separates a good shop from a bad one. Based on my experience--and judging by many of the other reviews--I would not trust this dealership with my vehicle again. read more

Chapman Ford - Seat controller broken. - Auto Repair Near Me - Columbia, Pennsylvania

This will be the second time we have used this dealership to lease a vehicle. We had a great experience with David Bowman. He was well informed about the SUV. He was patient while showing us how to navigate all of the new technology in the vehicle. The process did not take all day, we were in and out in a few hours. Would definitely work with him again. -B. McCloud read more

Took my car in for inspection. They did far more work than was necessary AND, when I got the vehicle back, the brakes didn't work right. Instead of standing behind their over-priced improperly performed work, they challenged me to sue them. read more

Relying on Chapman Ford to fix your vehicle w/out breaking something else is like getting having a monkey file your income taxes...Gonna get nothing but headaches. AND service manager won't return phone calls b/c they know they're in the wrong! 1st time they tried to screw us over was when they completely destroyed the dipstick. It had broken off, but had enough left for them to remove it. I purchased a new one which they were supposed to install after changing the oil. They never checked the oil level after changing the oil. Picked up truck & when I got home found that the new dipstick was not used. I immediately went back. They kept trying to get old dipstick out and would not listen to me as how to successfully remove it b/c I am a woman. Instead they broke off all the plastic to be grasped and then tried to tell me they would have to drain the oil and go in from bottom of vehicle to push it out & they thought I was going to pay them upwards of $200. My husband had to speak with the service manager and they had to fix it for free. This last time they had to replace the emergency brake & somehow in the process managed to cause a leak in the rear differential. The video of the inspection shows no leaks, but now the entire area is wet. The service manager will not return my call. BTW...my car was there for 5 days. I would not trust this place to clean the dog crap out of my yard! How's that for service!!! read more

Chapman Ford - Auto Repair Near Me - Columbia, Pennsylvania

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Horrible dealership. Wish I could give them zero stars. Took my older truck in for an oil change and tire rotation. They told me they recommended having the brake fluid flushed so I had it done. Over $300.00 later I picked up my truck and made the mistake of not checking their work. A day later I found brake fluid running out on my driveway. Opened up the hood and found brake fluid running everywhere, even out of the hood. I also found they cracked my front grill as well. Took it back and pointed out the issues. They cleaned the engine up but claimed they didn't break the grill. They stated they had a problem with the brake fluid machine and that's why it was all over my engine. The service manager then pulled out a video of my vehicle from over a year ago and claimed it showed a crack, and it clearly did not. I showed him a picture taken by his service person a day ago and it showed no crack. Bottom line is don't trust them. They do sloppy work, and they don't take responsibility for it!! read more

Great place to do business! Their Internet department is great! Very nice staff and would recommend to anyone looking for a Ford. read more

Chapman Ford - Auto Repair Near Me - Columbia, Pennsylvania

My car was in for ABS failure. Tech said the car will be done tomorrow, had to order parts....They did not request FedEx overnight and they received part at 3 o'clock for a 3 hour job. Called at 3:30 to see if my car was done.....NOPE !! They are trying to keep costs down on shipping of parts so I have to wait another day for my car to be done....Unhappy!! read more

Sad to give this place one star. On Saturday I went to test drive a fiesta and apply for a loan. Being 21, I was weary of any hard inquiries negatively affecting my credit. So I asked about the hard inquiries and my sales rep Jason said that in fact only one hard inquiry would occur. Fortunately for me, on Sunday my credit was impacted by 8 - yes EIGHT f***ing hard inquiries - I was denied a loan, and those 8 inquiries dropped my credit score from 720 to 626 in ONE day. Thus, I had a hard enough time finding a way to get a car loan from another dealership today after my credit was murdered by Chapman ford without my knowledge or consent. Not only that, but in the morning when I first found out I was denied a loan, I asked if they would take a cosigner and the rep said he would call me back in 5 minutes - and he never did. Thanks Chapman Ford! read more

Took my 2010 escape for an oil change/tire rotation and inspection. Was told I needed 4 new tires and new front rotors to pass inspect. Quoted $900 for everything on top of what I was paying for oil change/rotation/inspect including the 'cheapest' tires they had for $200 each. Declined the work and still got charged for the inspect/oil change/rotation even though I found they never rotated the tires. Took it to a local shop and was told all I needed were 2 rear tires to pass and everything else was fine. They showed me the tire tread depth gauge and they recommended I get the other 2 changed soon but they were still ok for 6 months or so. Said rotors were in good condition. Certainly lost my business forever. read more

I inquired about a second car for my family. Everything seemed fine and there were smiles all around so I thought that this would be a positive experience. However, I was unable to obtain financing so the team was going to run some numbers and make some calls so I left. I never heard anything back from them! Nothing! I emailed the salesman that I met with and did not get a response for over a week and it was "sorry, we couldn't help you". That's okay, I was able to obtain a cash loan from a family member and intended on buying the same car but since I had not heard anything, I took my business elsewhere! Even people with less than perfect credit deserve to be treated better! read more

May be the worst dealer in South Central PA. First they made me sit 20 minutes for a trade appraisal just to tell me they couldn't give me a number that day. Salesman promised to call me the next day in which turned into me having to call him 3 times before getting him to answer. They basically then tell me that they don't want my trade and that I should sell my car privately or to Carmax and then come back to buy the car. I then contacted the company owner who told me that what they did was wrong and they would take my trade if I was interested in making a deal for the car. I talked to the manager, excitedly thinking I might be soon buying my dream car, instead he offers me a deal of $3,000-$4,000 under book value for my car while being stiff on the price of the car they were selling. We decided that I would bring my car back in this week for a re-appraisal. I asked him if I would be able to place a deposit or hold for the car since I did not want it to get sold out from underneath me, he said that they do not accept holds or deposits on cars. Fast forward to Tuesday afternoon in which once again I was looking forward to finalize a deal for a 2010 Chevy Camaro, the dealer informed me that the car was sold and as if it had a deposit placed on it. The comment to me was just sorry it's sold and that's it. I will never go to a Chapman dealership ever again after this experience, and woulds advise that no one should as you may be treated as poorly as I was by these people. read more