NEVER HAD WORSE CUSTOMER SERVICE. THEY MUST BE RICH BECAUSE THEY DO NOT VALUE POTENTIAL CUSTOMERS!…read moreTHEY ARE NOT INTERESTED IN ANSWERING YOUR QUESTIONS OR ADDRESSING CONCERNS AND IF there were a way to add a 0 star review I would leave them that score. I wasn't even able to be serviced because the low IQ person on the other side of the text messages wasn't good at reading or reading comprehension one of the two and even worse at customer service. So to start from the beginning I contacted executive after visiting their site. The website offered several packages for their detailing services with prices ascending based on the size of the vehicle (ie. S $100, M $140 L$160 Xl $200 these aren't the actual prices but just so you can have an example how the pricing was presented). I contacted them with the intention of getting my own 2 vehicles detailed and attempting to understand their pricing scale (since there were no information as to what qualified a vehicle as s, m, l, or xl) so that I could refer my mom's county transportation business to them for more business. I started by asking about my personal vehicles at which point the person on the other end made me aware that my MINI VAN was considered XL at which point I was shocked not because the price wasn't good because it was just a $20 difference between the L and Xl but I felt it was astounding that a mini van would be charged the same as a 16 passenger van. So asked the person on the other end what vehiclea are considered what size (again so I could give clear estimates on pricing to my mom for her business fleet which I was dilute to explain to him/her). The question was met with irritation for me even asking saying that most people dont own 16 passenger vans so that would be considered a xxl vehicle (which wasn't listed on the website). I explained once again that I wanted to get my personal vehicles detailed but I just needed solid pricing standards and listed the types of vehicles we had for the fleet to let him know why I was asking for the information. once again I was met with hostility and confusion so I explained to him why we wernt on the same page about everything and they still wernt able to comprehend and grew even more hostile and told me that I would be better suited to go to another local detailer (declining both my personal and future business) I WAS SHOCKED. You refuse business to a person because that are asking for clear pricing guidelines? After that it all felt super fishy and scammy. If you are a serious business that is on thr up and up with pricing you should not be refusing business because someone asks for solid pricing guidelines. I am also an entrepreneur so I understand quotes are not hard prices but they should be consistent base prices for sure. I expressed that I would be yelping the business and showing the screenshots and their response was basically eff off. So I did as they suggested and contacted elite and was met with a speedy response, they answered all of my questions and offered excellent customer service and gave me details on how to book! I say that executive said it best. YOUR BUSINESS WILL BE BETTER APPRECIATED AT ELITE! When a company tells you who they are believe them. DO YOUR BUSINESS WITH ELETE. SUCH AN AWESOME COUPLE. UPDATE! As you can see by the comment he left below the professionalism is lacking. Can't take a question about pricing or constructive criticism and can't understand his role as a business owner the first of which is that HE should be the one that is providing good customer service. I AM BY NO MEANS BROKE SO I DIDNT HAVE A PROBLEM WITH PAYING AN EXTRA $20! Who cares about $20 as everyone can see I was truly trying to get solid pricing for a fleet especially since I said I still wanted my personal cars done. This guy acts like he hasn't heard of multi vehicle discounts which is reasonable to inquire about when getting about 10-15 vehicles detailed at least once a quarter. I don't know once again can someone say LACK OF READING COMPREHENSION! The venom this guy is carrying is real. So since I'm a Christian I will do what's right and pray The Lord fixes wherever the owner is hurt that's causing him to not see himself clearly and I will also let y'all know I'm a lot of things but a liar is NOT one of them everyone around me knows it's my blessing and my curse so when I say this business is unprofessional believe your eyes and my word.

Scheduled appointment to get truck detailed as well as my motorhome. I had to cancel the motorhome…read morebecause I knew it would probably take awhile and I had to run errands and handle stuff with my kids distance learning. I still wanted the truck done. I never got contacted the day before or the day of to confirm he was coming. No follow up whatsoever. I used them before on my old fifth wheel and truck and spent over 600+ on detail, interior shampoo, RV roof reseal, wax, etc. I don't know what happened this time. I'm sorry I do not recommend anymore based on his unethical behavior. Follow up would have been appreciated. Unprofessional and unreliable In my opinion. Update later that evening: So I get texts from Ryan saying if I ever got a confirmed appointment. No I didn't sir. Read the original review. I said I scheduled an appointment and you confirmed Friday is a good day. So when scheduling I make the assumption I need to make time available and the person I am scheduling the appointment with will make some time for me as well correct? I stated exactly what happened. No confirmation or follow up. He responds by calling me a loser and threatening to post text messages showing I did not have a confirmed appointment. Here are your screenshots sir. Shows this company's professionalism and attitude towards an honest review of what happened. Shows what kind of business and the person who runs it. I was professional and cordial throughout the texts and he responds by calling me names. His rebuttal below calls me a tire kicker and what not and he even has the gall to post my cell phone number, address, and warns fellow detailers . Okay sir. Very unethical and disturbing. Also against Yelp guidelines. He actually posted my street address and deleted it shortly thereafter contradicting his statement of not knowing where services would be rendered. He knew my address because he serviced my fifth wheel before. Actual service also means scheduling for service. A simple call or text saying he missed the appointment or he did not want to service my vehicles because I am a "tire kicker" would have been fine with me but name calling, threats, and posting personal information was Ryan's response. The only response to my text if he was coming was received after this Yelp review. Funny how he didn't have the time to shoot me a text, but has time to respond to my Yelp review immediately and post personal information. I understand he services many people including individuals, businesses, government agencies, local Fire and PD, Federal government, even boasts of servicing Air Force 1. In my opinion, this is a cause for concern when dealing with this business and an owner has no regard for client confidentiality.

Curtis @ Bailey came out today and did an amazing job on my son's car, his attention to detail and…read moreprofessionalism is second to none. Complete detail along with a Ceramic coating for extra protection. Extremely friendly person Thanks again Curtis

Curtis left my car in immaculate condition. I had requested to have my upholstery cleaned and after…read moregoing over his deals there was no way I wasn't going to get the full detail. My seats came out looking like new and my car had that glossy shine after years of looking flat. His deal was so great my sister and parents had their cars fully detailed as well. He was such a pleasure to have and has definitely earned my business from here on out.

Rafael was great, on point communication, quality work, good guy. I had a nasty scratch on the…read morebumper that he got out.

Rafael is very professional, thorough, and kind. It's great that he's mobile and can travel to your…read morelocation within LA and OC. He went through what my car detailing would include and made sure to take his time so that I'd be happy with his work. He also brings his own equipment including spotless water, so you don't need a hose for him to connect to. His prices are very affordable as well. I would definitely recommend him to anyone interested in making sure their car is clean.

Wow, what a great experience on short notice! Needed to get my 2016 Kia Optima appraised for…read morepossible trade in, but it was a little dirty and needed an interior trash can removal and cleaning. Read other Yelp reviews and as with anything now a days the expectations of one's service is determined by how critical their expectation of the service wanted. At roughly 8 pm on a Friday I sent a request for quote out within 45 minutes the appointment was set for the next morning at 7 am. Matt and his staff rolled up and away they went, like a well oiled machine, Guys were washing, cleaning floor mats, scrubbing tires, washing down the engine compartment. Then came interior wipe down, exterior wax, dressing the engine area. Roughly an hour and a half later the car was amazing, looked right off the showroom floor. Matt has earned my business with his polite and professional demeanor. I hope you will consider his business for your next car project! Sincerely, TROY

Called Dunamis for a quote was set up with an appointment ASAP! They arrived few minutes before the…read moreset appointment time, which was great! Didn't leave us waiting! They did an amazing job, I had water stains from the sprinklers and now my vehicle looks brand new!! They gave us an amazing price for the whole vehicle!! Wish I would of took before pictures. We will definitely be calling back!

Serves me right for not looking at Yelp before I dropped of my vehicle. Tony is probably the most…read moreunprofessional and incompetent person I have ever had to deal with. Similar to the other reviews, he initially quoted me a great price and assured me he could get the dent fixed in a day. Then he promptly called me asking for more money, which we agreed to. Then he kept moving the end-date for the job further and even when he finally finished his work, it was so shoddy that I had to pay a professional body shop to redo the work, which they did perfectly well at the same price that I already paid Tony. Save yourself the headache and paying double to this guy - avoid him at all costs. Also, he is blatantly racist. Based on my skin color he assumed I am not from this country and proceeded to explain to me how business is done here.

I had to take my car to a real professional shop to get Tony's work looked at. The shop told me his…read morework was mediocre, unprofessional and the car was unsafe to drive. Tony forced a part of my car bumper to fit when it clearly did not. His work was sloppy and he had my car sitting in front of his house for three months- the work didn't match. I highly suggest taking your money somewhere else. He bought cheap parts in order to pocket the money. He took advantage of me, and it cost me more money to fix what he couldn't. BEWARE. Talks the talk and the work does not match. Additionally, since my car got broken into TWICE in front of his house while it was raining (which he assured was safe) the radio system absorbed the rain and is not functional. So disappointing, not trustworthy or reliable. Take your car somewhere else!!!!!! It'll cost you twice as much to repair what he swore he could "fix."

Victor did a great job on our SUV. He was up front and reasonable about pricing. I will be back…read moreand I will recommend him to anyone.

They detailed our 2016 Keystone Passport and did a beautiful job. Great work!! Definitely recommend.read more

Man, as a client of Edgar's for over 6 years I would expect better customer service. His customer…read moreservice has really went down the drain. I usually don't write bad reviews but considering I'm out 500$ for a ceramic coat, I need to spread awareness.. here's my experience.. I've had Edgar work on my vehicles since late 2019, and up until today I will no longer be using him. I've been very loyal to him and his business as he really does great work (even still today). But unfortunately his communication, and customer service skills are lacking big time. And as of late I feel very betrayed by his business practices. So just for reference I had spoke with Edgar about getting my jet skis ceramic coated in late February/ early March when I got my truck ceramic coated by him. So we set a rough date, and he gave me the pricing. I agreed. I hit him up on IG on the 15th of March because he had an opening available for the 16th. He asked if I could front him 150$ of the overall 1000$ total to buy marine ceramic coat product. I sent it. He shows up around 6 pm and starts working on the first ski. Finishes around midnight and say he will be back to finish the second ski the next day. Fine no problem. So I end up making my first mistake, paying him in full for both skis. 150+remaining 850$. Well that's where it started going downhill. Reschedules, no call no show, no responses, unkept promises. My time is very valuable so I can't afford to do this for MONTHS on end. So by April 19th after many missed appointments and reschedules I asked for a refund. He called and explained he didn't have the money anymore. Ok I'll give him a reset so we reschedule. So 3 months later after more reschedules and missed appointments along with our time frames not aligning I'm calling him out to do the right thing. Send me a refund so I can get someone else to take care of me. There is way more to this story but I will leave it at that. Please be cautious when working with Edgar as he hasn't been great as of late, make sure he does the work before you pay him, and don't put up with getting rescheduled and pushed aside when there are many other people out there that could use the business!

Service requested : Ceramic coating Quality :…read more Value : reasonable as the car needs good care. Fast, $$$, reliable. Thank you. Will be referring family and friends .

Look no further! my car looks brand new. :-) Fantastic…read moreexperience from start to finish. My car looks spotless, and you can tell he takes pride in his work. I'll absolutely be a returning customer and look forward to using his services again!

He did an amazing job in my husband's truck. The interior looked like a new car. We have 3 dogs…read morethat we take with us when traveling and he cleaned up all that dog hair and window nose art. The outside is so smooth and brought back that beautiful shine too.