**Beware of Changing Lanes Daycare!! **
My experience with this daycare was beyond terrible!!! Especially when it came to how they treated my daughter, who has special needs. From day one, Chantell, the manager, assured me that they would work with my child through her behavioral challenges and support her as we were getting her into early intervention. However, their actions showed the complete opposite.
One of the most shocking incidents was when staff threw clothes in my daughter's face and demanded that she dress herself when she was on the potty. They also snatched the tablet out of her hands multiple times when she was using it, treating her harshly instead of offering the support she needed. Two employees even called me to confirm my worst fears... That my daughter was not being treated fairly by the staff. (This was all confirmed through a phone call from previous employees who quit two days before because of how they treated children badly and they were not being treated fairly... They also told me that they were waiting for a reason to kick my daughter out..)
When it came to money, they were extremely shady. One morning, they told me my daughter couldn't attend at 7:30am unless I paid the tuition that was due that day. They also claimed I owed extra money from that previous week (which we did not) Also I did not have receipts (Which is my fault) since I mostly paid in cash or Cash App, I should have known from there it was shady and everytime I asked for a receipt they would almost everytime make a excuse that some was not there or able to write me one or they would put it in my daughters bag). After giving them all my money, they miraculously "found" a letter underneath there keyboard with the portion from my daughter's father's tuition and went back through their logs to say I owed even more! After all this chaos, when I met with the director walking out after handing them all my money, she forcefully squeezed my hand during a handshake in a very unprofessional manner.
It's clear to me that this daycare does not like working with children who have special needs. They kicked my daughter out as soon as the early intervention specialists started coming in. I've since heard horror stories from other parents about how they treat kids with similar challenges. They don't work with parents as a team to help the children; they just want to get rid of them.
They didn't even provide basic care for my daughter. She came home every day in someone else's clothes, even though she rarely has accidents at home. She always had a bookbag full of pee clothes...
The final straw was the day they kicked her out. My daughter scratched another child (which we deeply regret), but instead of handling it professionally, they packed up all her things and had them waiting outside. Chantell didn't even have the decency to call or email me. She simply met me at the door at 4:30pm saying, "Oh, by the way, this is you're daughter's last day of school,"
If you're considering Changing Lanes Daycare, think twice. They will promise you support, but when it comes to following through, they will fail your child in every possible way. They don't care about children with special needs and will go to great lengths to avoid providing the care and compassion they claim to offer. read more