Terrible receptionist. Waited an hour after my appointment time to be seen. Way over pricedread more

Great Doctors and Back office staff...Horrible Front Office and Management!!…read more I've been a patient for 5 years. Love my Optometrist and the prescriptions that he gives me BUT.. I got an email or text every week for about 5 weeks reminding me it's time for an exam. I called March 20th and got an appt April 14th. Not too bad considering I have a few limitations with availability. March 27th I get a call that I need to be rescheduled because Dr won't be in. Ok..so BRITTANY the receptionist takes me out 6 more weeks from my appt. Of course I get frustrated and say I can't wait that long and I shouldn't be out so far out when I'm not the one rescheduling. BRITTANY of course says nothing in response so I tell her that I'll have to call back or figure something else out (my eyes have been really irritated and blurry lately), BRITTANY says "OK BYE" and hangs up!!!!! Not a care in the world about patient retention Get a text 20 min later that my original scheduled appt is cancelled. Don't bother calling management because they don't answer and then call back 10 min before they leave for the day so of course by the time I get the voicemail they're long gone. I played this game for 3 days. I finally had to accept that I had to leave a good Doctor due to his horrible staff. As a medical professional for over 25 years this is absolutely unacceptable yet becoming all too common these days. Employees are obviously just there to collect a paycheck. They don't care about that practice or its future. They may be busy now and hopefully it lasts but one day you may wish you took care of the patients you had. Oh and top it off when I made an appt at a different practice that got me in within 10 days Table Mountain had already authorized my exam and didn't release it when they cancelled me. Which meant that no other office could bill out an exam. I had to call and ask them to release it and again...nobody asked why I was leaving. They just don't care. Just sad.

I cannot say enough positive things about my experience with Dr Phung. From the moment I walked…read moreinto her clinic I felt welcomed, informed and completely at ease. Dr Lili Phung is not only incredibly knowledgeable and thorough but also has the rare ability to explain complex eye health issues in a way that's easy to understand and reassuring. Every step of my exam was handled with precision and care. She took the time to answer all my questions without rushing, and I left feeling confident in my diagnosis and treatment plan. Couldn't be happier with my choice of Ophthalmologists!

Dr. Phung is the best in Oroville! Her detail attention to vision examination and explanation is…read moreexemplary. I trust her with my eye care explicitly. Her knowledge of her field of practice is superb! She also treats me as though I were her only patient. She shows interest in me as a person. Highly recommend her. She's a fine human being.

The doctor I seen shined the light in my eye so long and bright it hurt my eye and still have not…read morecompletely recovered from it.

The doctors might be in shape, buff with amazing biceps and thighs, but I am there for eye exam,…read morenot eye candy. The Doctors may be qualified, but they go fast, and then it all collapses and breaks down when picking out glasses. Lack of information , lack of informed consent , lack of skills from the eyeglass technicians has cost me $1200 . Those glasses have been tossed aside, wearing my old pair. My husband just returned 2 pair@ $1600. We are not new! Have been wearing and buying glasses for 25 yrs. We Have not gotten our refund after 6 weeks ,walking around half blind. I give points for parking, interior decorating, and frame selection, nice bathroom, bur when the check clears, I need to be able to SEE.

I love going once a year to my favorite local eye doctor ! Dr. Carlson is attentive , informative…read moreand kind. His equipment is top of the line and I love the brands they carry . Every employee is helpful and nice ! Matt was so great helping me pick glasses today as was Stephanie and Courtney . I can't say enough about them ! They also helped out with free eye exams earlier this year and glasses for some at need high school students . This is a local business to be proud of and support !!!!

I went into the office today, very polite, cleaned Dr. Carlson very attentive to all my questions,…read moreand I ask alot of questions. After my exam was done I had to pick out glasses, this is what I was dreading. I even texted my daughter hoping she could come and help me choose. The young gal Jenny said not to worry she would not let me walk out with glasses that didn't physically fit me or fit me style wise, she was great was honest and patient. I chose a pair for when I where a hat and without. Great job, I would recommend.

I went to Wal-Mart for glasses--ha! You get what you pay for. I went back to Dr. Spanfelner's…read moreoffice. Great service! Great glasses. It did cost more, but it is well worth the money for good customer service and good glasses. Thanks!

The office experience was horrible as they will scam you. They told me my insurance covered my…read moreappointment. I then received a bill for the full amount. The office manager, Karen. Which is Steven's sister then threatens you by turning you in to ruin your credit. That was also unethical and illegal as a business has to wait a required amount of time to do that. ​

A friend recommended Dr Rocchi and I could not be happier my two visits. I was impressed with the…read moreoffice staff as well.

Avoid this place as they do unfair and immoral billing. They told me prior to making an appointment…read morethey accepted my insurance. Then they only charged me a deductible after my appointment only to bill me in full when I got a statement in the mail. They refused to accept responsibility and correct the bill as they made a mistake since I would of went somewhere else that would of taken my insurance. The office manager, Karen Rocchi, was a bully and very unprofessional and would not take responsibility for the fact which was proven that they told me they did take my insurance prior to my appointment. Avoid this place as they will unfairly bill you. as they are ruthless to make money unfairly and immorally.

Spent almost $400-500 on glasses and I still wasn't able to get the prescription and power I needed…read moreto read things clearly. After getting the glasses, I scheduled another appointment to fix the prescription. I was NEVER told that after my first time rescheduling to fix the prescription, that I would have to pay an additional $30-40 dollars. I ended up rescheduling again because I was desperate to fix it since I paid that much already for the glasses. I was then told they couldn't fix the prescription for me because apparently I was "seeing 20/20." If I was seeing 20/20, why would I waste my time and money to reschedule to fix it? Also, if they couldn't fix it or do anything, why charge me the additional $30-40? Overall, I wasted my time AND money. Better to just go to Costco.