Do not buy from the Chanel Hong Kong Airport store!
Do not buy from the Chanel Hong Kong Airport store!
Do not buy from the Chanel Hong Kong Airport store!
They intentionally changed my preferred classic flap bag to the unwanted (defective) one. I was in a rush to catch a flight so didn't double check. The salesperson Chris, Ngan Tsz Chun, gave me two bags to choose from and after I made my choice, he told me he would bring back the (defective) tight stitched (with huge stitched holes) bag to the back of the store to eliminate the confusion with the good one. But he actually packed what he took to the back of the store and claimed it was the good one, and what he did was communicated and agreed by me (what he said during investigation). He is such a liar!! I have bought many bags from luxury brands and never encountered such dishonest salespeople.
They know most people purchasing in the airport won't be able to come back for exchange in 14 days so they give you defective ones!!! Horrible experience with Chanel and I will not purchase from this brand in the rest of my life! read more