Beautiful shop with a ton of supplies! Manager was very polite and made sure we had what we needed.

The store was absolutely mesmerizing. Do be aware parking isn't the greatest and it's a walk up to the 3rd floor, but it's worth it. The selection of Canvases and Fibers is incredible, and the owner was so wonderful to help me kit and stretch my canvases as a beginner. She offers classes and I cannot wait to take one. read more

Saira is a master at looking at a canvas and artistically choosing stitches and threads!

Being from out of town, I was searching for an embroidery/cross stitch shop in Houston. The shop name only states "Needlework " so I mapped the store from the Memorial area of Houston. After fighting traffic, fighting for parking, then hunting down the storefront (which ended up to be 3 stories up and with no visible signage at street level), I finally found it and excitedly walked in. 100% needlepoint, nothing else. I no longer do needlepoint, but I do pretty much every other kind of needlework. I guess "Needlework" only includes needlepoint on this piece of pricey real estate. The store was beautiful so I looked at the extensive thread selection since I could definitely use these gorgeous threads in my embroidery work. A few random items had prices, but the vast majority of products had no prices marked. As a lifelong retailer, I'm wary of this practice as it sets customers up for epic disappointment at the register and implies, "If you have to ask the price, you can't afford it." Nothing there for me, I left and won't bother to return. read more

Chandail has always provided exemplary service and been very responsive to my stitching needs. The owner is lovely, listens carefully and responds in a timely manner. There is an exceptionally large and extensive selection of threads and beads; without a doubt you can find anything you are looking for and receive exceptional assistance for both threads and stitches. There are always wonderful classes being offered at Chandail; this is truly a needlepointers haven! read more

Lovely shop and easy to browse and look at lots of different canvases. They are easily displayed on the walls. Nice variety of threads and accessories It is located on the third floor and easy trip up the stairs or an elevator for easy access. Parking is available in a garage parking lots. Classes are available on zoom if you need assistance deciding on what stitch and thread to use for your piece. They sell lovely needlework books that you can use during the virtual class or in person class. read more

Fantastic shop. Lots of threads and beads. It's my go to store in Houston. Saira is an extremely talented stitcher who is more than willing to help. She has many traveling teachers to give customers a wide range of educational opportunities. You'll never get the services in an online store that you can get in a brick and mortar. read more

Chandail is a great place to find threads, canvases and embellishments. The owner, Saira, is always eager to help you find the perfect thread to make your project come alive. I encourage anyone who wants to learn to needlepoint or advance their skill to take a class with Saira. She is an amazing teacher with technique. read more

I'll say at the outset, I'm very conflicted about this review and about the owner of this shop. I have 2 perspectives. (1) Saira is an extraordinarily talented, creative needlepointer. Her recommendations for stitches and threads are unmatched. She can immediately visualize which cool stitches will maximize the artistic value of your canvas. The 2 canvases she advised me on are easily the best I've created in my decades of stitching. (2) But I have found it difficult to work with her to the point of now parting ways. I've been going in to Chandail off and on for many years, even before Saira owned the shop. In recent years, my experiences have been gradually worse. Sometimes I go in and she's in a good, helpful mood, and she points me to a fabulous thread that I'd never thought of. Other times, I follow up on a canvas I ordered weeks or months ago (because she never has, not once), and she acts like I'm annoying her with my question. You can only get her to part with stitch ideas if you do it in her inefficient, time-consuming, plan-blowing way. I wait on her more often than I can smoothly work--weeks and MONTHS at a time. Even when I'm of a mood to bow to her insane demands to call back next week, her multiple missed appointments without explanation or apology, her endless interruptions, waiting for threads to appear in my mailbox only to find a week later that she still hasn't shipped them, it is more stressful than fun. What should take 15-30 minutes if she sat and focused takes 3 months of these frustrating experiences. I finally asked her just to do a stitch guide and pay her for her time (while also buying $100 worth of threads) so she put me off for 3 weeks but now can't do a stitch guide EVER b/c of "allergies." If I'd been willing to do it her way--well the result would be different. It doesn't tax her allergies if I sit and wait while she thinks apparently. And no, I don't want to come into your shop for an hour while you're sneezing and coughing which is always. Thanks. What it comes down to is that her time is far more valuable than mine. As the paying CUSTOMER in the relationship, I can only play that way for so long before I'm so angry and frustrated and over it that I will never bother her with my money again. Guess what...I hit that point today. I was prepared to help her with her website as she struggled to deal with the pandemic. I wanted her to succeed. I designed a stitch guide template for her b/c I'm surely not the only one who doesn't want to go sit in her PUBLIC shop for an hour to get a few stitches from her when she is constantly sick. I bent over backwards to try to accommodate HER and only asked that she spend 15 minutes focusing on my project whenever she had the time rather than making me sit on the phone for hours over multiple interrupted FaceTime sessions AGAIN and so I can GIVE HER MY MONEY. But that doesn't work for her. That's fine. There are plenty of places I can buy thread that are far cheaper and don't stress me out even a little bit. I even find those shops pleasurable. Good bye, Saira. Get well soon. read more

This needlepoint store has the most extensive collection of threads I have ever seen. I go to needlepoint stores all over the country and never have seen such an array of colors and textures. The owner is quite helpful with stitch and thread Selections. When you walk in there is your own greeter in the form of the owners standard poodle. When in Houston check the store out read more

Chandail is a fine boutique needlepoint store. It is ideally located in the river oaks shopping area on Mid Lane. The store is well laid out and has great natural lighting. Saira who is the owner is an excellent teacher and offers a variety of classes. Her inventory of canvasses and threads is fabulous. read more

I tend to dabble in many crafting projects and recently needlepoint caught my eye. My first piece, Bon Jour Kitty, I purchased from Chandail, I got a great stitch guide and threads, finished that one and moved on to another canvas, a Labors of Love kitty canvas. Saira has so much knowledge and is very helpful and patient when I ask question after question about how to work a stitch, how much things cost (all canvas prices are clearly marked on each canvas), how difficult they will be to stitch, etc. I enjoy taking her classes and shopping at the store. I have had nothing but great experiences at Chandail and will continue to go back. Thanks for making needlepoint fun :) read more

It seems I had a similar experience as the previous reviewer. I came to Chandail and met the owner and explained to her that I had never tried needlepoint but would like to start with a piece that would give me a few different stitches to learn. She pulled a piece which I found attractive and then pulled two threads to show me how to get started. I had specifically emphasized I was a novice and would like to learn and take classes. We worked the piece for a few minutes and then it was time to pay. The canvas and two threads added to over $300. I was stunned. At that point I should have refused to take it but again, I was stunned. I paid and then sat in my car in disbelief. How could she have directed me to such an expensive piece when I specifically told har I was a novice. I contacted her the next day to discuss and she reluctantly agreed to discount the canvas 20%. I returned to the store to use the discount to purchase more thread. With a class in progress I patiently waited until she was available. I asked her to help me select the threads as I really do not know one from another. She refused. I repeatedly asked and she repeatedly refused saying I should 'go pick them myself'. I don't understand how she thought this was a way to win back a customer. Needless to say, I left without the threads and with no discount. I would never return to any establishment that himiliated me the say she did in front of the women in her class. As per the previous poster, it seems she is far more interested in the quick sale than in making life long customers. Very disappointing. read more

Very friendly and helpful staff, however, if you ask the owner to pull your threads, she is going to pull the most expensive ones. Be sure to ask the price on them. My recent purchase of threads was more than my canvas. read more