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    Chana Catering Services

    3.0 (2 reviews)
    Closed 10:00 am - 10:00 pm

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    Dragon Kitchen Chinese Takeaway - online website

    Dragon Kitchen Chinese Takeaway

    2.3(3 reviews)
    1.8 mi

    Ordered food via their OrderYoYo website. Literally seconds after ordering I was told my father in…read morelaw had passed away so straight away I called the restaurant to say please cancel the order and do not send the food. They said ok and to cancel order I needed to also cancel the order on the OrderYoyo site. I couldn't see how but OrderYoyo customer support were very helpful but did say the restaurant hadn't authorised the refund. It's been 3 days of trying and the restaurant refuses to communicate with OrderYoyo and authorise the refund. I did the decent thing and acted straight away so time and ingredients weren't wasted yet they still took my money and will not answer Order Yoyos calls to authorise a refund. We have ordered from here for years and this is just disgusting behaviour. Never again will I ever order from here.

    Firstly the menu on the just eat website is incorrect there is a spelling mistake which not seem…read moremuch of a big deal but it's very confusing if your not sure about something! It says "sweet and sour chicken in butter" when it is meant to say "sweet and sour in chicken batter" I phoned the restaurant to ask about it and they just give me the number off the menu which wasn't helpful at all. I'm very very angry at this moment in time I placed my order at 9:03pm and I looked at the time and it was 10:07pm my order had still not come and as I saw on there website it was only a 45 to 50 minute wait. So I phoned 'Dragon Kitchen' to see where my order was I spoke to some fellow and apparently it was going to take an hour and a half and this was at 10:14pm when he said this and I said will I get my order at half 10 an he said no it's going to take a hour and a half which I find disgusting as I placed my order at 9:03pm!!!! The person I spoke to was very rude and kept cutting into me and all he kept saying was if I wanted to cancel my order then I can, I did not want to as I've waited long enough for my food, and I said to him "well what's going to be done about the fact I'm waiting almost 2 hours for my food" his response was "well you can cancel the order if you want I don't know" which I find ridiculous!!! he offered no compensation or nothing! My point stands that I would understand to wait 45 to 50 minutes but instead this apparent manger I spoke to said I would be waiting till 10:45pm so as you can see I'm really not happy about this... It was then 11:00 I phoned the restaurant again to see where my order was and then said it would be another 10 to 20 minutes! What a joke! I received my food at 11:25 and it was cold and needed to be heated up!!! The quality, service and delivery time was disgusting! Never to mention how they handled my complaint. Awful just awful

    Chana Catering Services - catering - Updated May 2026

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