I am extremely disappointed in the service I have received regarding a loan application. I made it abundantly clear to champions mortgage's team that I absolutely needed to close today (May 1st 2024) with no exceptions. I have not heard from you or anyone at your company since April 17th. On that date, I asked when we would hear back from underwriting and was told two days. I found out two days before closing (April 29th), you contacted the seller's agent saying the "survey was incorrect and that we would need two separate loans". Then at 12pm on the closing date (May 1st) I get texts saying you "need three more days to close" with no reasoning and no contact prior explaining why you even needed three more days when you had all applicable information. Champions Mortgage reassured me we would close on time and there would be no issues. This is fraud and a breach of your fiduciary responsibility to me as your client and the buyer's agent (me) for this transaction.
Another lender closed on the closing date, without two surveys (which champions was using as an excuse for delaying) with ZERO problems and less of an interest rate. I am now out the appraisal fee due the the breach of fiduciary duty and total lack of competence from this outfit. Emails regarding this have gone unanswered. read more