I just called office multiple times and make sure about hrs. Are they really open till midnight?…read more1st and 2nd calls, someone picked up the phone and hung up. 3rd time, a man said "hello" then hung up again. 4th time and 5th time, it went straight to the voice messages. I didn't leave any messages. I doubt it, if they check this call or not. I'm lot sure why they did that, because I called close to midnight?! But if so, they should assist me to say "yes, we're open absolutely till midnight :) " Since I didn't find any info, one star.

I had a very good urgent care experience here on a Saturday night. I was able to schedule an…read moreappointment online within the hour, I parked right in front (pretty lucky), and we got seen very fast. We were in and out in less than an hour. The space is clean, and the people working here were nice and efficient. The nurse was particularly great with my toddler. There wasn't any toilet paper left in the bathroom, and the tap credit card machine wasn't working. Little inconveniences. Their online interface pre- and post-appointment are top notch.

No one was there when I went. It was snowing so I'm sure that helped. Easy access off Queens blvd…read more It looked like a clean office. Didn't resolve my issue but at least I had more peace of mind at the moment.

Came in for cold sores, receptionist was very sweet. Doctor Waiho Lum left the door wide open…read moreduring my examination and let the entire office staff see my sores. I had to tell him to close it when he walked past the second time. It was a humiliating experience and a complete violation of HIPAA laws and patient privacy. Please go somewhere else!! These people will embarrass you for needing patient care

Dr. Zhang treated my elderly mother with such professionalism and compassion today as did his…read morenurses. She had terrible symptoms from a UTI and they ran an IV to hydrate and administer an antibiotic. We never felt rushed. It was a very thorough visit and I felt like Dr. Zhang did an excellent job. Many thanks!

One of the worse urgent care on northern. Coughing my lungs out and sat in the examine room for 45…read moreminutes while they let other patients skip ahead of me talking about her eating healthy but gaining weight through their thin walls. There was only one patient ahead of me and I've have heard and counted at least 3 patients pass and gone Zero control zero care and zero privacy as I listen to their conversation "I eat very healthy, I used to be skinny and beautiful young lady now I am fat" lady this is urgent care!!!! Doctors with zero control. Will never return

Fast & efficient. The team in front were helpful & pleasant!…read more I appreciate that because I'm always in a rush & they were very good with timing! Friendly & relaxed

We did check in, they wanted money up front without even seeing my insurance. I was like I don't…read morepay because of the type of insurance that I have. They didn't want to hear that. I had to call up my insurance to ask, since I was correct, I walked right out. Your better off going to the citymd. I really felt terrible, not to mention they told me I have to pay even tho I was waiting over 20 mins. Why didn't they tell me before I sat down?

I didn't feel well and I wanted a quick a visit so I booked this urgent care the morning of…read more The office is very clean and has tea for patients to make while you wait. The doctor was very friendly and informative. However, the wait was kind of ridiculous. I waited an hour even with an appointment. I understand that they take walk ins but they should definitely honor appointments; that's the whole point of making an appointment. Not sure if I would come back due to the wait time.

The appointment scheduler online made it easy to get an appointment. When I arrived, they had me in…read morethe system and I didn't have to go through a whole process to check in. Walk-ins welcome but I felt better knowing I had a time slot. Labs and x-ray services on site. Very clean and spacious waiting area. I also like that they are open 7 days a week! That's so important when needing medical care and you can't get to your own doctor. The services were thorough and the attention I received was good. I did have to wait a bit even with my appointment but that's because the patient rooms were all full. It happens. Totally will use them again.

The entire experience at this urgent care was exceptional - from Narditta at the front desk to…read moreShonte`Matthews everything was done in a professional and organized manner with both being easy to speak with. Then there was this very thorough Doctor Duroseau who examined me but more importantly listened to what I said. Don't hesitate to go there if you need to see a doctor right away

I went to cityMD for a finger infection and doctor chen took very good care of. He did a small…read moresurgery on my finger with high professionalism and my pain was immediately relived a lot. All the staff are very helpful. I love cityMD forest hills location.

great great kind doctor everyone in there was very nice except the hijabi front receptionist. She's…read morevery rude!! talked to me as if i was stupid. she tried making me leave multiple times . i had to speak to the doctor to get my issue resolved he's very kind and understanding so is all of the staff except her my only complaint is her. maybe she was having a bad day? but that's no excuse to treat a patient like that. however i'm very satisfied with my visit and highly recommend this location

How do you spoke to somebody on the phone by the name Elissa she was very kind scheduling an…read moreappointment and said we have the perfect doctor for you to treat you Wound Care. That's all I ask so I highly recommend this place and they take appointments.

Doctor is very knowledgeable, quick response. Staff always pleasant when I call to be seen or come…read morein person as a walk in

If I could give 0 stars i would. I have called about 3 times now. Once at 9am they tell me ill get…read morea call at 10 with my results. I call at 10:30 then they tell me the latest you guys will call is 12 PM now I have called at 12:30 PM and I'm being told that I may get a call by 6 PM. This is absolutely ridiculous. I just want to know if my test results are positive or negative. I am extremely unhappy.

I am currently sitting in an exam room for about 30 since the nurse took my vitals. The place was…read morenot that busy when I came in. I booked and appointment. For 10:30am was here a little late like 5 minutes. I hVe no.idea when I am gonna be since but I am about to get up and walk out. And I am gonna ask for a refund.

staff is so rude on the phone and in person! i wish i didn't have to come here - but for workers…read morecomp i had to - if you don't have to go here go somewhere else.

Their phone / appointment staff are some of the rudest, least helpful people I've ever heard of…read more If you can go there in person and avoid calling them, go for it (the staff in the actual location that treat/help you in person are great, luckily) - but avoid getting on the phone with them at all costs. My wife has a foot fracture and was trying to schedule a follow-up appointment for a specialist, that the CityMD Urgent Care set up for her initially. She called them today to ask if she could be given an appointment a bit closer to home for us than what they'd initially set up - and was told that there might be another option in Queens. We asked for the address of said place in Queens. Kinda important, since we're dealing with a foot fracture and can't move around super easily. At least the block or thereabouts. The lady on the phone flat out REFUSED to give us the address, despite being asked THREE TIMES "please let us know what the address of this place is, so we can see how to get there". Every time she'd avoid giving us a straight answer, almost aggressively. Somehow, someway, the person on the phone simply would not provide a geographical location/address - and doubled-down by telling my wife "if you don't make a decision now, and if you have to cancel the appointment, you'll be in trouble later". We'd completely understand if there were some rule or regulation keeping her from giving us a street address - but she never mentioned anything along those lines. She simply tried to be as unhelpful and rude as possible. Absolute sham of a service, almost malicious incompetence on display. Hope other CityMDs have better staff.

Took my daughter here. The care was good and the doctor friendly. The ladies in the front office…read moreare also the nurses, so it makes for an interesting visit. I would return....but not if I had to wait. Lobby is very small and uncomfortable.