I lived here for three years. Please be aware that this place will only give you one key fob per…read moreperson on the lease, so as a solo renter, I obviously only got one copy. I lost it once and I think they charged me to replace it, which I wouldn't complain about (totally my fault), but would've just been easier if I had another copy instead of waiting hours without being able to enter my apartment while waiting for to get a replacement. Also I ALWAYS struggled when people visited, because I either had to escort them in and out at all times, or leave them with the keys if they were staying over. On my last year they did install a phone key service which was nice.
Midway through the second time I renewed my lease (for year 3), I immediately regretted it and wished I would've moved out instead. During my first two years ish, it was truly the perfect time to live there, you could park anywhere, management wasn't being greedy or unfair, there was valet trash, elevators were cleaned regularly, etc. I believe at some point during 2023, when they switched management and re-branded the apartments, was when EVERYTHING went downhill.
They removed valet trash but still charged tenants ~$50+/month for trash fees (insane), they also started to assign parking spaces, which people were not following for the longest time, and left the garage gate open for weeks claiming that it was broken and wouldn't do anything to fix it (leading to outsiders and robbers getting access to the upper/private floors). In addition, they had the AUDACITY to start charging tenants $3/hour per car for visitor's parking like we weren't paying already an arm and a leg for rent... Luckily, after people started complaining they "negotiated" the policy with corp. management and agreed to give a modest 72 hours a month of free guest parking to each tenant before starting to charge. I literally started avoiding inviting people over that often because it was just inconvenient and embarrassing having to explain to them that I needed their car information to register their parking and of course pay for it myself...because it's just not right to ask someone visiting you to pay to park at your place.
That's not even the worst thing to happen here... several times I woke up startled and scared in the middle of the night (I'm talking 2/3am), because their fire alarms would go off randomly. Inside each unit they have fire horns which when triggered made the most loud and excruciating sound you could ever imagine. Most of those nights I had to work very early the next morning, and the shock would just keep me awake for the rest of the night and unable to sleep again. Even to this day I have PTSD of that sound, and when confronting management multiple times to do anything to fix it and not let that happen again unless it was truly an emergency, they replied with their classic "there's nothing we can do about it". Several people even started removing the alarm horns from their units to avoid waking up in the middle of the night again, and management would just put up letters on our doors telling us to reinstall them, otherwise they would have to inspect each unit and charge the delinquents a penalty.
After all this rant, you might be wondering why I stayed here for so long, well I can't deny this complex of some of their pros... the home gym and electric car chargers were very convenient, the apartment itself was decent and close to work, and whenever I had the smallest issue in the unit, maintenance would be prompt to try to fix it. I also never had any packages lost or stolen, and getting to park in a covered parking spot was a huge plus compared to other places in had seen in the area.
Nevertheless, after so many staggering problems and the terrible direction that I saw the management company had been heading towards, the pros started to outweigh the cons. In addition, the rent going up so much for smaller sized 1bd in HAWTHORNE didn't feel right to me either. I just couldn't see myself signing up for a 4th year. All in all, if you're planning to move here, please take this unbiased review into account and know that most big issues with this complex won't be addressed and you'll likely be ignored or dismissed by management when making a complaint.