I want to be very clear: the clinical care at this location was decent. My provider was…read morecompassionate and helpful. Unfortunately, the front office staff -- specifically Alicia and Brianna -- made continuing treatment here impossible. From my very first appointment, there were serious issues with billing and communication. Alicia gave me multiple different copay amounts, was rude when I asked for clarification, and created unnecessary stress during a visit where I was already anxious. The visit was handled so poorly that Brianna offered to waive it entirely -- not because I requested anything, but because the service had been that bad. Over time, it became obvious that Alicia and Brianna use the same passive-aggressive, dismissive style of communication. It's a pattern, not an isolated incident. Every interaction was overly polite on the surface but evasive and unclear underneath. Instead of answering direct questions, they consistently redirected, provided contradictory information, or responded with scripted messages that avoided accountability. At one point, I saw two completely different balances in their system -- one for $196 and another for over $600. When I asked why these numbers existed and what they were based on, Brianna's response was to bring up the waived first visit, as if that justified the inconsistency or shifted responsibility onto me. It felt like a passive-aggressive attempt to connect unrelated issues instead of providing a real explanation. And to be very direct: I don't appreciate being patronized by staff who clearly aren't equipped to explain their own billing system. My anxiety is directly tied to finances and medical billing -- something I communicated clearly. Instead of offering clarity or empathy, I was met with condescending tones and evasive answers. The last straw was Brianna throwing the waived visit back in my face after she was the one who offered it due to their poor service. I will be posting the screenshot because no patient deserves to have a "favor" used as a tool to deflect blame. It became clear that this office does not value transparency, accountability, or the emotional well-being of the people seeking care here. The provider was great, but the administrative side is chaotic, dismissive, and ultimately made this clinic feel unsafe for me. I will not be returning.

I was looking around for a new physiatrist/ therapist and came across this place. I decided to try…read morethis place out since it was close to my house. Upon coming into my first appointment I was greeted very nice by all the staff. They are very helpful in insuring you get all your questions answered. Overall a great and calming place. Will definitely be coming back here and recommending it to family and friends.

Excellent care. Would highly recommend. Been going here for a long time. Staff is very friendly…read moreand caring.

Horrible place they take your money and do not tell you that they can assist with care until after…read moreyou paid an then it's 2 months out. The doctor Tressman does not even clearly explain that he only does the procedure 2 time a month and makes you wait 30-50 days to help with the procedure after they know that you are in pain. Horrible place and the staff is all racist I would never go here again the worst place ever The doctor was late and I took off work to be seen to wait In lobby for hours work office ever do not go here at all

Dr. Tawa and Mrs. Pam are AMAZING! They are always punctual…read moreand always give excellent customer service. I would recommend them to any and everyone. Thank you both for all you do!

Dr. Tawa always listens to my concerns. I told her I was pregnant and wanted to change to safer…read moremedicine for my baby and she listened to me and went with my requests. I definitely recommend her!

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Dr. Carder is amazing. I absolutely love having him as my physician. But his staff is not on his…read morelevel. They failed to get my prescription refilled for over a month despite my repeated requests and additional repeated requests from the pharmacy. I have been in severe pain for over a month. I went to get a CT scan 2 weeks ago. I've communicated multiple times with his office to get the results. Dr. Carder was out of the office for a few days and my issues went completely ignored. As soon as he returned, he messaged me saying the results were abnormal and someone from the office would contact me to review the results. Two days later and NOTHING.

I cannot express enough gratitude for The Woodlands Psychiatry and Counseling, particularly for the…read moreexceptional care provided by Dr. Bishai. If there were a sixth star, I'd give it without hesitation. Dr. Bishai is not just a doctor; he's a guardian angel, a beacon of hope, and a true blessing in the realm of mental health care. During the darkest chapter of my life, when my mental health plummeted to its lowest depths, Dr. Bishai was there with unwavering support, compassion, and expertise. His guidance and treatments became the lifeline I desperately needed when I felt utterly lost and hopeless. With Dr. Bishai's help, I found my way back from the brink of despair. Dr. Bishai's approach is not just about treating symptoms; it's about healing the whole person. His genuine care and empathy shine through in every interaction, creating a safe and nurturing environment where I felt understood and supported. I firmly believe that Dr. Bishai is a true angel sent from God to touch the lives of those in need. His dedication to his patients goes beyond the call of duty, and his impact is nothing short of miraculous. To anyone seeking compassionate and effective psychiatric care, I wholeheartedly recommend The Woodlands Psychiatry and Counseling and Dr. Bishai. Trust me when I say that they have the power to transform lives. All credit and gratitude go to Dr. Bishai and the divine intervention that brought him into my life.

The Woodlands Psychiatry and Counseling has been a wonderful place that has been extremely helpful…read moreto me for the past three years. Dr. Bishai and his staff are nothing but first-rate. Their kindness and patience is excellent. Scheduling appointments are a breeze and their response time is extremely quick. Dr. Bishai is a caring and concerned doctor that has truly had my best interests at heart when it comes to assisting in maintaining strong mental health. He is very, very positive and believes that better days are ahead with the right combination of meds and counseling.

These people are the best in Houston for sure. No judgements here, if u stay clean, they advance…read moreyou through the program quickly. I can say enough good things about Ruth, the head RN and Maria who did my intake. These people doing Gods work after the US government started this problem.

Opiates addiction treatment provided here. Top notch care provided from all staff members from the…read morereceptionist to the doctor. Comfortable waiting room short wait times being called to dose. Friendly and caring staff

Awesome awesome. Awesome. Much better than any cookie cutter urgent clinic. You get a top notch…read moreDoctor.. Wonderful service and attention. I feel like it's the working man's concierge healthcare. Always welcoming and friendly -- they can take care of just about anything. They are my go to for just about anything you might need. Recommended without reservation. Oh, and did I mention, reasonably priced and very affordable ?

DON'T EVER! come to this clinic. Brought my parter here as was feeling sick and had fever. These…read morefolks are trying to just scam you passively aggressively talk you into getting injected when they haven't even told you what your diagnosis is. Pleas stay away from This place. Never come here. I wish I could give a 0 star review. Again. Stay Away from this clinic.

My wife and I have been a patients at the Vintage Park Synergenx location for 3 years…read more The whole experience from the weekly warm reception at the front desk during check in, the professional caring consultations from the medical personnel and last but definitely not least the kind and friendly ladies that take our vitals and administer shots has been exceptional and we look forward to our visits each week. If you're getting or considering HRT please check out Synergenx Vintage Park!

Great service and friendly staff!! Very knowledgeable and…read moredoes their best to answer all your questions