Putting this place at two stars for now for the cleanliness and equipment. First of all, I went to this gym because I was looking for a replacement gym because Blink fitness near Riverside closed down. It was a little bit more expensive than blink but I was willing to play the price because it was a 24-hour gym and it was close to my house. I did notice that the gym looked a little bit older and less modernized than blink fitness but I was happy enough to just find a gym close to my house. I noticed several things after being a member for about a month now. 1) Just tonight several hours ago, I brought my own water but half was full and I was going to refill it and I noticed the gym fountains water spouts had mold/rust on it. Being in the military and having lived in the barracks that have had mold in it it's really a health risk and can make someone sick. To have mold means that those fountains have been neglected cleaning. Anybody who has cleaned a water fountain would be able to notice that. 2) The gym equipment is relatively kind of old and like others said, not maintained enough. The treadmill looks old and I miss the blink fitness treadmills, which even included a built in fan. 3) I in the men's restroom, they have those portable hand dryers that are motion sensored, but they can't have motion sensored urinals and sinks? I hate touching things and nobody bothers to flush the urinal because you have to touch the handle so when you go to the urinal it reeks the of pee. 4. The most expensive thing I think is the personal trainer. The training sessions are once a week and over $100 I think it's $140 for a personal trainer, once a month. I think that's a little too much for once a week for a month if you ask me. I would have considered if it was $100 a month for once a week, maybe... I really hope this gym improves otherwise I'm going to have to look elsewhere for a more cleaner and better maintained gym. I took a picture of all the water sprout top floor and bottom floor: read more

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I'm so grateful for my Personal Trainer Eric! his motivation, dedication, and workouts are next level. You've totally transformed my mindset, performance, and lifestyle -feeling stronger and more confident than ever! As for the gym it has a variety of machines and the people that workout all seem so nice and respectful! I love the atmosphere and how clean the gym is maintained. Only thing that would motivate me to give CFX a 5/5 is making sure the towels remain stocked at all times of the day and evening! Great job CFX! Keep up the great work! read more

I would recommend this gym. It's nothing like the reviews I've read. From my experience here I've had a wonderful experience. The staff has been extremely helpful and professional. The cleaning lady does a wonderful job keeping the bathrooms clean. From my time being here I've also seen positive changes in the gym. Also Ryan the manager has been extremely helpful. Hes always busy and still manages the time to help everyone especially while running 2 locations. I would highly recommend this gym! read more

The locker rooms here at CFX North Riverside are atrocious to say the least, have looked and been like this for weeks, owners have no intentions of care to maintain. Sad... read more

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Pros: It's a $15 gym (used to be $10 in the old days). It's big. Cons: it's a $15 gym so it is setup a way that a $15 gym would be and brings the $15 gym crowd. What do I mean? First, the gym is not well taken care of. Very staff there besides a few college students that run the front desk and a janitorial staff who seems intent on cleaning the weight area during peak hours. Many machines are in need of maintenance and are missing parts. Dust bunnies everywhere. Poor ventilation makes the gym smell musty, which doesn't help with the vinegar based cleaning products they use. Second, the crowd. $15 gyms bring in $15 crowds, meaning get ready for people to not put away their weight, drop their weights mid-set, do lunges and other exercises in a high traffic area while being oblivious to this, people crowding around machines and the dumbbell rack, dumbbell hidden all throughout the gym, and social media influencers in their brightly colored, form fitting clothing. The reality is that big box gyms are designed to rake in money. They do this by adverting a low monthly few while also downplaying the annual maintenance fee ($40), although I'm not sure what exactly is it is maintaining in this crypt, an enrollment fee to join, and a cancelation fee to quit. You don't even to have to go to the gym for it make to money. As such, there's very little rate of return on making the gym anymore than passable. People serious about their training should look at other places, such as Iron Mine Gym. read more

Staff is friendly and they do their best, but these are the messiest gym members I've ever encountered. They leave equipment out and wipe it down when towels are available. It is not the staffs job to clean up after you! This is a shared space read more

So I hear Charter was taken over by new management group. Ok. I also hear how Charter wants to make every club the same in service and features. Good. If the condition of the club at North Riverside is any reflection on the new owners, ouch!!! I have asked for 3 weeks for the handicapped shower stall to have a curtain. Great promises by staff but never any action. Review the pictures and make your own conclusions. read more

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I wouldn't recommend coming here, the app doesn't work, so when you try to go in and workout you need to unlock the door with their 'Openpath' app and it doesn't work. The staff here would rather be playing card games from their phone than welcoming you. Poor staff members make it a negative gym experience for everyone. The way you do one thing is the way you do everything. I would recommend replacing staff completely or proving customer experience training. read more

I started going to a better gym a couple of years ago, but came back here on the GymPass program because I was running behind that day and wanted to work out someplace close. Also I'd gotten a "we want you back" email that said the place was under new ownership, and had a photo that looked like they'd completely renovated the place and installed new equipment (which is why, I had assumed, they raised their price from $10 to $25). Nope. When I arrived the place hadn't been renovated at all, except maybe with new paint. None of the equipment in the photo was there. The locker room was beat up, several locker doors were stuck shut, water in the showers was cold, coat hooks were pulled out of the wall, etc. The lights in the locker room are on sensors and would go out every time I stood still for a moment. Everything is dark gray, very depressing looking. On the floor, a group of men stood by the stairs, loudly swearing at each other. The machines are extremely outdated now and not in good repair. There have been some improvements. There is a vending machine in the locker room where you can get things like deodorant or a lock for your locker. The water in the water fountains is now nice and cold. Also the towels are plentiful now. Definitely not worth two and a half times what I paid before, though. All in all, I did not like working out here. There is a brand new gym opening soon around the corner so this place will really need to get their stuff together. Hopefully the new gym will be part of my GymPass... if so I'll definitely go there instead. read more

Around 8 pm yesterday a girl looked like she was overworked by her trainer. She obviously looked sick but kept being pushed. She threw up on the floor trying to make it to the trash can. We go back to the gym today around 12 and there's STILL a wet floor sign on the floor and throw up on the trash can. Looks like the workers don't care about sanitation. read more

CFX North Riverside - Vomit that hasn't been cleaned up - Gyms Near Me - North Riverside, Illinois

Beware! So I signed up for a membership over two years ago. It was fine, 10.00 a month isn't bad, but when i tried to cancel they made it impossible. i tried to cancel over the phone, in person and online without success. about 8 months before leaving the state my credit card had fraudulent activity and was cancelled. I never updated it with charter because I forgot. Most businesses would have just canceled my membership after the first autorenewal was declined. NOT CHARTER, they autorenew the CONTRACT! Because I was in breach of contract they reported me to a credit agency over a 10.00 per month fee. Why not just cancel my membership? Because they want their money. What a bunch of fraudsters. read more

North Riverside, Thank you for letting me workout at your location, I like your industrial style. I felt very motivated and ready to warm up on the cardio and your equipment . It looks nice and clean, good looking gym you have. You have treated me very nicely and very helpful towards me, thank you for your services. read more

FYI charter fitness is not requiring people to where face masks or take a sanitizing bottle and rag to wipe down equipment I'm a member who decided to start going to workout again and was disappointed when the person at the desk said face masks are not required. I told her I was under the impression that face masks were required when not using a device and she told me no face masks were required at any time. If they're cutting corners on face masks and wiping down equipment I suspect they aren't keeping up with sanitizing in general They just lost my business read more

BUYER BEWARE! You'll cancel your membership, get confirmation from them that it's cancelled, but as soon as you move away they'll start charging you again. Im currently overseas and it costs me $3 / minute to call them. They have no email listed on their website either. These are shaddy business practices. Please dont support them! They'll try to screw you over as well. My girlfriend and I are filling a complaint with the attorney general. If they've done this same thing to you, I encourage you to file a complaint with the attorney general: http://www.illinoisattorneygeneral.gov/about/contacts.html read more

Not a lot of frills but gets the job done and the price of a membership is very reasonable.

I had the pleasure of talking with Kathy this morning, she was very helpful and patient with me. I enjoyed her professionalism and her kindness. Thank you Kathy for all your help today. read more

I do not recommend this gym. When it first opened it was clean and the staff were friendly. The customer service is terrible now. The bathrooms are regularly a mess. They often are out of mats and towels. The staff has been changing constantly which looks like they don't treat their employees well. read more

was charged $39 for an anual fee after COVID started. I was then told I couldnt cancel unless I went into the club which was closed . Once they were open by appointment only I was told by a manager that clients would not be charged while the club was closed. In August I was billed $39 which I thought was another anual fee. When I went into the club, which I was unaware was open, to inquire, the manager had told me the club reopened in July and that my August billing was for July and August combined . I told him I was unaware the club was Open and asked if there was anything He could do to give me a credit or a refund . He said there was nothing he could do and was unwilling to work with me to keep my long standing membership . He said corporate had sent clients an email stating the Covid situation regarding when they were going to reopen and billing/membership options. I never got such an email . He said I would have to contact corporate to see about a refund or credit , but he wouldnt give me an email or anyway to contact anyone other than to check their website. The website has no phone number or email just some basic contact page, which no one has responded to. A Google search came across a Corporate number which was disconnected . Theres listed billing number where I was told they are only a billing company . An Agent could see my billing but said she was not allowed to access,change, or issue refunds. She couldnt even tell me how to contact corporate only the local club. Their website states Charter Fitness is dedicated to provide exceptional service. This is not customer service , let alone exceptional if your customers can not get a hold of anyone other than local club managers. This is *** poor customer service if you ask me . Its the lets make it so difficult to get a hold of someone that people just get frustrated and give up on Pursuing a credit, refund or any other issue they have with us service plan . Absolute Bullshit ! read more

The gym is pretty good - nothing fancy, but a good number of weight machines and treadmills. Be very careful when paying for "Team Training" (small group sessions with a trainer) - $79/month plus the $10 gym fee is not good value! They make it very confusing with all these promotions, there's always some cheaper rate for a shorter period of time, but be sure to read the fine print. My wife thought she was signing up for $79 for three months - that's how the guy explained it - but it was actually the full rate, $79 EACH month for a 3-month period. Took us several months to notice what was happening on our credit card statement. When I complained to the manager that it was unclear, I got zero sympathy: "It was in the agreement that you signed." Apparently meaning, "We've got your money already, I don't give a d*mn if you're a satisfied customer or not." read more

I had to leave the gym due to a medical issue. I had no problems with the gym at riverside nor the staff. I had problems with corp. I cancelled the gym member first week of Feb 2019. I was charged my monthly member ship fee on the 20th of Feb. Called the 888 number they said they had no records of the cancelled membership. Sent them a copy of the canceled letter I received from riverside. March 2019 I get a call from corp stating they want a credit card to collect March's dues. Sent them the cancelation letter again. Corp took $20 in Feb 2019 even though I followed there cancellation process and did not refund me for Feb and they are still calling for March payment. Gyms ok, getting out of the contract impossible. They will keep charging you regardless of you cancelation paperwork. I had the bank stop payment and issue me a new credit card. All true, beware. Save everything. Next step BBB and maybe a lawyers letter. read more

I enjoy attending the gym. The plans they have fit everyones budget from the standard membership-team training membership-the full package plan. Team training classes are small and intimate. The trainers motivate you to your full potential. The gym is clean and well kept read more

Pretty good sized gym with lots of space and new equipment. Compared to other Charter Fitness locations I've visited, this location is definitively one of the better ones. They have all the must have equipment--benches squat rack, treadmills. They also have a lot of open spaces for for exercises and aerobics. Locker room is nice and clean with plenty of lockers. I came at an off peak time so I don't know how busy it gets after work. If this gym were closer to my house, I'd 100% make this my workout spot. Especially with the low membership fees. read more

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So it's been a year and change since I joined Charter Fitness and for the most part the gym has met my expectations from when I first joined. Most of staff has turned over, which is to be expected I guess. The current staff are nice but are bit standoff-ish than the previous staff. Not that I'm expecting anything, but a simple hello at the front desk would be a nice added touch. The machines are still working, no dead treadmills or ellipticals which is always great, but the availability of clean towels can be a bit hit or miss these days. The cleanliness of the gym has fallen slightly, but it's MUCH better than previous gyms I've gone to. Not sure sure if they've cut back on cleaning staff but it seems the men's locker room can get untidy during peak hours after work. But as I said in my previous review for $10 a month I'm not expecting an FFC or East Bank Club level of service. For a quick workout after work or the weekends it's still the best deal in the area. read more

Belonged for almost a year now. Conditions are getting worst. Don't want to take care of locker rooms or restrooms. Locker rooms dirty and broken lockers, no toilet paper or soap in restrooms . read more

I've only been going to Charter as a member for 1 month now and I have no complaints. There is nothing fancy or over the top about Charter but it gets the job done for a cheap price. I enjoy the vast open concept with lofty second floor. The majority of my visits are during non peak hours when there are few people and towels are always available. I never use the locker room or showers so, I can't vouch on that. All in all, front desk attendants are friendly, check-in is easy via the mobile app with scanner code, and equipment isn't dirty. Thank you charter for aiding in my 7 lb weight loss thus far! read more

You really need to commit, that is true. But the down side of this place is, that it can get crowded and the work out machines are not free.

Currently working out here and I do think this is a great gym for $10 per month. There was some staffing issues because of some not so nice staff but I think it's great as of recently. I drive all around the Chicago area and I am always in different places so I enjoy that this is near the highway. However, I do wish there was more "lay down" area to do yogi etc. there's a room for this but it's only for private lessons :(. read more

You will definitely get your moneys worth, the gym is really big with lots of machines and space. It can get crowded at rush hour but thats every gym. Really friendly and helpful staff. The massage machines are a added bonus. read more

Nice and helpful staff. Good price for basic membership. Facility is small and may be a drawback for some. But worth it for hitting the treadmill and adding some other exercises. read more

Love this location! This is my go to gym and the staff are so friendly and vivacious! Especially the manager Brain. He is always greeting members and always offers any help if needed. read more

I would not recommend this gym as to it being small. In the evening it gets packed and you can't get a decent workout because all the machines are being used. FYI this gym makes you sign a contract and so if you aren't happy with it you have to pay a termination fee to cancel membership. You get what you pay for. read more

Member since they opened. It's cheap in cost, great location, everything you need for a good work out, but they're slacking in cleaning for the past couple of months. The machines are covered in dust, some less than others. I have seen band aids on the floor this past week. It's really a bummer since everything else is great about this gym. Going switch to LA fitness. read more

They need the improve the towel service, there are not enough towel and the quality got very bad

I have been coming to Charter Fitness in North Riverside for almost a year. At the beginning I was surprise how clean and friendly the staff was. The manager Jose (I believe that was his name) and other trainers would always walk around and greet all members and sometimes even offer help without a fee. In the last month or so management changed and so did the gym. Now it's not as clean and there is always a shortage of towels or cleaning supplies. The staff sits around in the front instead of keeping the gym semi clean and stocked. Kinda disappointed considering how good it used to be. I understand the membership is a low price but as a manager and staff of a public place they should consider taking a little more pride in their work. read more

Recently moved to the neighborhood and this gym is twice as large as the charter I went to and I gotta say I love it! Very clean and well cared. Recommend for everyone read more

This gym is so AWESOME! Their stairmasters have fans and USB chargers, and there's plenty of them so I never have to wait! The membership is so cheap but they have great equipment and such a big well aired out lay out! So impressed with the staff too, every single employee I've interacted with has been unbelievable nice! I'm taking the time to write this review because I tried the hydro massage for the first time today and I feel like a new person!!! So smart to take 10 minutes after your workout to relax your muscles and stimulate blood flow, plus it feels just amazing! I wish I could give them 10 stars! Can't believe I used to pay 40 bucks a month for my old gym...my eyes are now open! read more

I really like this gym. Plenty of machines, updated and working and a nice area upstairs to workout. Very nice and spacious ladies locker room. Compared to other charters I've been to, this one is my favorite. Cons: there never seems to be towels clean, they always take them at the same time the there are none left. I would suggest rotating between the towel stations so there are at least always some clean ones. read more

Great gym for anyone honestly. Great equipment, really good staff, and just a great place to get work done, that's what it's all about. Some of this equipment I have never seen and all I can say is it awesome. I only have a week going and I'm looking forward to get more done. Loving it so far, and I hope I will forever be satisfied. Highly recommend going to this gym, and x10 better in the morning! Thank you Charter Fitness. read more

The facility has plenty of machines, free weights, and treadmills, and isn't terrible during peak hours (Monday around 5). However, it would be nice to get a "hello" as you scan in at the front desk. This kind of thing was absolutely mandatory when I worked at a gym. read more

I would NEVER use this gross facility. I went once and asked about cancellation and was given incorrect information by an EMPLOYEE. When I thought the membership was cancelled I was still being charged. Spoke with the GM Dennis...biggest asshole I've ever spoken to. They have 0 customer service and do not care about their members. I will file a claim against this company to recover my lost funds. I'm sure I'm not the only person their employees have lied to. AVOID THIS GYM AT ALL COST!! read more