I've been a loyal member of CFX for over 20 years, through the highs and lows, enjoying the…read morecommunity and atmosphere that once made this gym a welcoming and professional place to train. However, after my recent experience, I am appalled and disgusted by the way I was treated--and ultimately banned--because of a rude, disrespectful young employee who clearly has no understanding of customer service, let alone basic decency.
Let me be very clear: this type of treatment would have never happened under the Vrdolyak ownership. Back then, the gym staff was courteous, professional, and actually valued long-term members like me. They took pride in their business and treated every member with respect, regardless of how long they'd been there. Under the new management, it seems that's a thing of the past.
It all started with a young employee who, from the beginning, had a major attitude problem. I've seen bad attitudes before, but this one was particularly appalling--eye rolls, curt responses, and an overall disdain for anyone who dared to ask a question or need assistance. I initially brushed it off, thinking maybe she was having a bad day. But after multiple encounters, it became clear that this was her standard behavior. And on one specific day, after yet another rude exchange, I decided enough was enough.
I contacted the gym manager, expecting some level of professionalism and a resolution to the issue. Instead, I was blindsided when, instead of addressing the employee's behavior, I was banned from the gym! After 20 years of loyalty, decades of my hard-earned money going to this place, I was effectively kicked out because the management wanted to protect an employee with a horrible attitude rather than hold her accountable for her actions.
This wasn't just a slap in the face to me--it's a complete betrayal of the values that this gym used to stand for. They clearly don't care about their long-term members anymore. They don't care about respect, or loyalty, or anything that made this gym great back in the day. It's all about protecting bad behavior from their new, poorly trained staff.
CFX Gym has gone downhill, fast. If you've been considering joining, I'd highly advise against it. If this is how they treat long-time members who've invested years into their business, imagine how they'll treat newcomers.
I'm beyond disappointed in what CFX has become. Under the Vrdolyak ownership, this kind of nonsense would have been dealt with swiftly and fairly. Now? It's all about saving face for the management and throwing out members who dare to expect decent treatment. What a shame. Avoid this place at all costs.