This deserves ZERO STARS!!!!
Property Management is the WORST!!!! Everything that was to be taken care of prior to us signing lease agreement and moving in was not. The water, electricity and gas were supposed to be turned on and the house was supposed to be professionally cleaned.
We were told everything was taken care of when we picked up the keys. We arrive at the house and it's CLEARLY not been professionally cleaned, the water and gas were still not turned on. The "professional cleaner" according to property management was there for 5hours the day prior.....well how do you clean a house esp bathrooms without any water?!? I'd love to know. The toilets were disgusting!
Turning on the water was just a matter of a phone call for us, so I really don't see why it wasn't done for us. Honestly, Amy Kaye (the property manager) is probably the laziest person I've encountered. We called her to inform her of our situation once we got in the house and she said she would stop by in about an hour to take a look. 3 hours later, we call her and she says "oh I won't be able to come by" due to personal/family issues. As a professional, we should have received a phone call informing us of the situation. The lock box is still on our house and neither garage remotes work.....which we have informed them of and they have yet to take care of. In my opinion, the lock box should have been taken off when we signed the lease-it does not feel safe that anyone who knows how to access that lock box could enter our home.
Another thing-the gas company couldn't come til 2 days later to turn our gas on. We informed Amy Kaye of that as well so she said she'd send someone that day to light the water heater since we are not allowed to do it ourselves......did anyone show up at all? NO! Did we get a phone call from anyone? NO!
Luckily for us, the gas guy was nice enough to do it for us even though he's technically not supposed to.
WORST CUSTOMER SERVICE I HAVE EXPERIENCED! Absolutely lazy and I don't believe a single word that comes out of their mouth. I don't believe they care or take responsibility for their work. You're in the business of managing and maintaining properties......maybe you should start doing your job!
Everyone I have encountered at this office, including he real estate agent side, have all been extremely RUDE!!!!!! read more