If it was possible to give a place 0 or even negative stars. This place would definitely get it…read more I'm not sure how lengthy this will get, but buckle up, grab yourself your favorite soda and snack and come with me on my nightmare that was Coldwell Banker Action Realty. (*note, this is based on the property rental service, I have not purchased or sold any homes with this company) (side note, I would never use them for that either based on this experience)
Let us first travel back about 25 years. My first visit to the Big Trees, coming at least once a year. Family vacation after family vacation, Big Trees was a constant. Here we are 2011. The time has come to once again make a visit, having sold our cabin a few years earlier. Having tried another rental company in the passed, I decided to try Coldwell because they were a bit cheaper. Big mistake and maybe a lesson of when not to be frugal.
I should've known that after the initial request for information, nothing came back that this customer service nightmare was only beginning. Bargain hunting for my family, I stuck with it. I sent a follow up email. Keep in mind this is a town that has 3500 people, I would think any business is good business. No? Oh you're right CB, it is hard to respond to email. I mean we don't have internet on our phones or wifi nearly everywhere there is a pulse. 10 days later, my response was "Yeah we have cabins available, please call for any questions". Gee! Thanks.
My stupid self stuck with it, calling for more info. I did find a place that was suitable for a large party and the price was within the budget. After checking with the family we decided to book. I sent an email basically saying yeah lets book. 4 days later (again..this technology thing is hard apparently) response was "I need more info. Please call to set up rental" Suuuuurrre. So I called, "oh I'm sorry our property manager is off" Next day same thing. Next day...oh shes off already. Interesting.
Still my stupid self stuck with it. Flash forward to getting the cabin. We checked in and this place looked like a seen from a horror movie. Spiders on the wall, dirty toilets, old bobby pins on the counters, leftover food in the fridge, bugs on the bedspreads, dust everywhere, foul smell, magazines as a center piece that were 2 years old (magazines that come out weekly). I mean this was bad.
Spent the first two hours of our family vacation cleaning the house. Yippee. Next day I go in to talk about the place. Response: "yes it was cleaned last night" In my head I'm going "how can I get that job, get paid to not clean, sure I could do that" Response later in the conversation after Ive had my piss fest. "Well, our customers should expect coming into that because this cabins do sit vacant sometimes"
Conclusion because I'm tired of writing: I literally would rather eat dog food than deal with this company again. I mean that 100%. We ended up staying 1 night there because our party of 8 had no other choice. Had we not driven over 800 miles and been able to remedy the situation in normal business hours, we would have stayed in the hotel nearby and worried about our deposit later. This company must be doing so well that we our 8 night stay meant nothing. They offered no remedy for our situation besides an unpleasant exchange of keys when I turned them in. No follow up call from management, no apology letter (unless you count my "cleaning deposit letter refund" that came 1 month after my stay saying, and I quote "Your sudden departure was very disturbing to both the homeowner and I", no nothing. Take my word for it. DO NOT USE THIS PLACE FOR YOUR PROPERTY RENTAL!