Dear Centurian,
I just want you to know how great your company is. From the first phone call last night to the courtesy call before Brian arrived this morning to further assess my situation and prepare me for possible costs depending on the situation. They were honest and said that I there was no guarantee they could get the dead animal out from under my mobile home and if there was a lot of work involved trying, they would still sanitize to the best degree, but I would still have to pay for the efforts. That was up front honesty without any surprised which means a lot to me when dealing with anyone.
Brian showed up on time with a company marked truck in uniform and he was very professional and really seemed to care about helping me as much as he could to remedy this situation. He reassured me he would crawl under there and look everywhere if needed. The stench was overwhelming and I was praying that the animal would be right behind the skirting of my A/C unit because of the smell being strongest in that area. We got lucky and that is where the dead red fox was, so Brian got it out and bagged it and sanitized. He let me know there could be an odor for a while and advised me about what to do and expect.
The greatest part was that Brian was so professional and patient as he answered my questions. I am a school teacher who works with all kinds of people and I have worked managing a lot of people and I can recognize an employee who is an asset to any company and you have one of these with Brian. Not only that, like I said earlier, the appointment phone call and the follow up today before Brian got here was a plus to know I was dealing with a company that was on top of everything and then the proof was in how the job was handled.
I want to thank you all and I will highly recommend your company and I will also try to get this letter in a review with 5 stars.
Sincerely, Julie G read more