Hmm. I went based on a sale on their website after checking out the vacuums in advance on allergy…read moresites for HEPA recommendations. They were out of stock though I'd called to check they were not answering the phone and what the website said about availability was not up to date. The alternative has not been particularly impressive. It fell apart repeatedly on first use.The guy who called back was unhelpful and said it's 15% to restock if a purchase is substandard.

we brought in a Dyson Absolute Extra that I paid 1000$ + tax for to repair because the button was…read morenot making the vacuum run. They said it would take a maximum of 3 weeks to repair. After not hearing anything for a while my girlfriend had called and they said they had found another broken piece inside. We waited over 2 months for it to finally be ready which is absolutely ridiculous especially considering it is a simple button and another small component. I had to drive 30 minutes there and 30 minutes back to pick it up. Once I got home she realized that they gave us the WRONG attachments. They were for a V8 Animal, not an Absolute Extra. So it's another long drive for me to go and pick up the right attachments. When I get the attachments I noticed the branding sticker is no longer on the stick. Their response is "well when we clean it sometimes the sticker peels off so we just remove it completely ". I mean we are taking about a machine over 1000 dollars. I would like to recieved it in the same condition that I brought it in as. No one called to say there would be a delay in repairs , no one asked well would you like us to keep the sticker aside for you. For all we know it could be some knock off from Amazon or Aliexpress. You're the one that has to keep on their ass to find out when it might be ready. I mean all it really takes is for them to call and say there might be a delay. The professionalism just isn't there. This was made apparent when I complained about my lost time because of the additional trip I had to make because of the wrong attachments and the branding sticker being removed completely. I asked if there was some sort of compensation they could provide for the inconvenience of the whole situation. I was told by two separate people that there was nothing they could do and that was simply the way they operated. I was finally put in touch with the manager and this guy was just flat out condescending and you could tell he just didn't care. In response to my complaint about the branding sticker being removed his response was something along the lines of " You're the first person in 50 years I hear complain about a sticker" great response there buddy. I asked if it was possible to receive some form of compensation for my time lost and inconvenience of the whole situation I had to deal with. Like maybe 40$ off or something his response to that was " no not possible you think I just have cash laying around" something along those lines. I asked for a possible e transfer " Not possible" . Not possible. Not possible. Those words were just repeated until he offered a 20 $ gift card for there store with 1 year to use. He even had the audacity to say " usually we don't even offer that" as if I should be grateful for a 20$ gift certificate that I have 1 year to use. It costs me 20$ of gas just to get to their place. If you don't mind waiting a very long time for repairs, having them remove your branding stickers and dealing with the kind of inconvenience I went through then go to this place they did end up fixing the problem (for now) if you don't want to go through what I went through then maybe look elsewhere for repairs. Goodluck.

I ordered a part on their website and prepaid for it. They were supposed to call me when it arrives…read moreat the store closest to where I live for pickup. Never received a call. Months later I called the store and they confirmed they had received it. Every time I drove by it was after hours and never got the chance to pick it up. Today I finally drive by, stop in front and get to the door. It's 5pm sharp. There was still an employee at the cash register and a customer with him. As I was going to pull the door handle to go in the guy that comes out takes his keys to lock the door, before he does so, I explain to him that every time I come here they are always closed and I just need to pick up the part I ordered months ago, which is already prepaid for. His response to me was: "it must not be urgent then!" And he locks the door in my face and leaves!!!! Now I understand why they have such a bad rating on the web... UPDATE: after reading this the owner contacted me and apologized for his employe's behaviour and delivered my part himself the same day. Thanks.

Ameublement Laurier sold me a washer dryer set and have yet to fail me. The machine they initially…read moresold me leaked but the repairman came to my house within a 24hrs notice and fixed my machine. He even leveled it. He was utmostly respectful and sweet and denied my offering a tip. These people are fabulous. I do recommend it to anyone buying used appliances.

From start to finish I was completely pleased with Econoplus. Thomas was friendly and polite, and…read moreordering a new refurbished fridge was so easy. The delivery people were also friendly, polite, and helpful. I got a wonderful refrigerator with no hassle. I am also pleased to deal with a company that reduces waste by refurbishing appliances. Thanks so much, Econoplus!