When i can actually speak to a real person ill let you know ‍but the AI person speaks very nice ‍

Have called several times and they do not answer their phone or return phone calls when you say you're going to

Great Doctor great Person been a patient of Doctor Sahas since 2014 at a different place. Doctor has helped me tremendously I thank him ..

Dr Sahas I a good Dr in general...But one of my prescriptions ran out if refills, and I needed a refill. Called on the 10th called on the 12th called on Friday told it would be done on Monday. Called today twice, ended up with a very rude nurse who basically told me I neednto buy my own prescription. That Dr sahas was on vacation and I would have to wait... telling me it was my fault that I didn't contact him before his vacation... how am I supposed to know he went on vacation... this prescription actually aids in keeping me alive. A message should have been sent out information his patients that he would be on vacation (everyone deserves a vacation) and if there were any emergency with prescriptions I should contact my primary physician...I would have if I was told I could and that he did read the 6 messages that was supposedly sent to him... I am so disappointed with the way his nurse handled the situation... We as patients deserve better. read more

I usually spend 30+ minutes in the lobby and then another 20-40 minutes in the exam room...WITH an appointment. The doctor didn't explain my condition (I found out after seeing a new doctor that the extent of my condition was never explained). He gave 1-3 word answers to my questions and he always came across like my questions were keeping him from something more important. My new doctor disagreed with almost all of the treatment Dr. S prescribed. read more

I was referred to this Doctor by primary doctor back in 2022. It took me 4 months to see him. When I got there 15 minutes early I waited 1/1/2 hours before I was called into a room where I waited another 1/2 hour for the doctor. He rushed did not introduce himself felt my neck. At that proceeded to tell me I needed a needle biopsy, filled out a piece of paper & left. I went out tried to pay my copay but the girl could not find my account. It is now 2024 & I got a delinquency bill demanding payment immediately! Tried to call & make a payment but not able to do over phone. Mailing a check today BUT I would never ever use this doctor because of such unprofessionalism by his employees. They charged my insurance $284.00 just to process my coming and another $190.00 for the doctors 5 minutes he spent with me! Like on other said I wish I didn't have to give a star. It would paid the day of if the receptionist had given an effort BUT even send me bill at very least the same Year NOT 2 years later!!!!! read more

I made an appointment for my wife to see Dr Prem Sahasranam of 515 W Grangeville Rd Hanford Ca on 17 Jan 2024, everything was going good until they had a supposed problem problem with their computers so they sent about 8 people home saying they would call us the next day. That call never came for us. We called back on the 23 Jan 2024 and made an phone appointment for 13 Feb 2024, that call never came. When we called to find out why they never called, they said it was never scheduled but they had us down for a walk in on the next day and since we didn't make that appointment we were being counted as a no show. (After much loud screaming) We scheduled another appointment on 26 Feb 2024 @ 3:00 pm. We called that day around 1:00pm to make sure it was still on and they cited no appointment for that day. I think they are doing one of two things, they are submitting appointments with medicare/tricare that they never made and pocketing the money.. or.. my wife got black listed for whatever stupid reason I'll never know. I know this happens in Hanford, CA because I got black listed from ever seeing a urology Doctor from Adventist health because I missed an appointment 5 years ago. My wife never got to see this Doctor and never will. If you do make sure they are not playing shell games with your appointments. read more

Overcharged me on my copay, they kept giving me the run around for who to call to get reimbursed. Also, they kept giving me the wrong number on who to talk to for a reimbursement so I had to go back in person because they don't answer their phone. I would call several times on different days and no one answers their phone or gets back to the voicemail. Also, you have to wait at least an hour to get seen, only to talk to the dr for maybe 5 mins. I don't receive an explanation of what is going on with my results other than "everything looks fine, see you again in 3 mo". This office overbooks themselves and the staff is not the greatest with customer support. Will be going to the Fresno dr instead. read more

I'll start off by saying the people are very nice. I go there and wait and they have to reschedule because they don't have all my results,not their fault about the results,but I felt that I should've been notified sooner so I didn't have to waste gas going there because they had to cancel. They make an over the phone appointment for the next week. The Dr was late so I called and got told he was running late and I would get a call back soon... The Dr is no where to be found and now they're closed:) read more

After going to this doctor for years & always having to wait 1 hour or more to see him for 5 minutes & dealing with his inefficient staff, I decided to switch doctors. Now I go to A Fresno doctor. Yes I have to drive 40 minutes but he is a great doctor, the most I wait to see him is 15 minutes & they have a professional staff. Always feel value & appreciated. read more

Dr. Sahas is great and very good with patient interaction. The office staff on the other hand leave a lot to be desired. If I get an answer when I call I'm put on hold only to have to hang up and call back to leave a message. They don't respond to their messages in any kind of reasonable time frame, I even went in person to request a new lab slip to only be told they would call me when it was ready and they scheduled an appointment. I still don't have the lab slip to get the labs done, I don't need an appointment yet!! Called to cancel and again ask for the lab slip to be put on hold for 15 minutes so again I called back and left a message that will most likely again not be responded to. read more

If I could leave zero stars, I would. The doctor on sight is the ONLY doctor for both Hanford and Visalia locations, which creates havoc in the office and VERY LONG WAIT TIMES. He has too many patients, and no time to give them adequate care. My wife had an appointment for 3:15pm, we both arrived at 3:10 and checked in. We waited until 4:25 to even be called back into a room, where we waited for another 30 minutes for the doctor to come in. No one apologized for the wait, and the doctor just busted through the door when he finally did come in. Didn't ask my wife ANY questions about what she's experiencing and then ordered her labs. Then he proceeded to ask us to come with him to another room, as he left the room, he realized that another patient was in there and told us to wait in the room we were in. WE WAITED ANOTHER 20 minutes and then went to the desk to ask what's the hold up, and to tell them that we'd been forgotten about. They proceeded to tell us that he was with another patient now and to wait. Like what? In what world is this practice of patient care allowed? His staff are rude and talk about patients after they leave the area. My wife and I both witnessed a staff member calling another patient a bitch to another staff member after she was taken back to her room. They never answer their phones but yet their three front desk workers STAY on their personal phones. All over this business is terrible, and after seeing the other reviews it seems like this has been going on for YEARS and nothing is going to change about it. So just don't go there, you're not getting proper care and your money is wasted. To add, we weren't the only ones who complained about the wait time in the office vocally. Again, no one said sorry for the wait or even acknowledged the fact that there was an abnormal wait time. In my opinion, this all together is malpractice, and a terrible doctors office. read more

My wife, sister and myself have been seeing Dr. Sahasranam and like the care he has given. My complaint is with his office procedure. Contacting his staff for appointments & billing issues. No one answers the phones and if they do you are transferred to somewhere and no one answers. read more

I have been going to Dr. Sahasranam for several years, he is an excellent doctor. However, his office staff is lacking. I have been trying to reschedule an appointment for 2 weeks and nobody ever answers the phone. I have left messages and no one gets back to me. This is not the first time this has happened! Once you make an appointment you better plan on sticking with it because there is no changing unless you walk into the office. I would recommend the doctor if it wasn't for his staff. To make it worse I drive 30 minutes just to go see him! read more

I'm new to the central valley of California and needed and Endochrinologist. It seems the most popular one is Dr. Sahasranam at Central Valley endocrinology. So I called a few times over the last two weeks and got sent to their voicemail. I never got a callback from either of my two left messages. That's a little discomforting. But, I kept trying because I sure would like to find a doctor to help me with my condition that's close by instead of driving hours to Los Angeles. Today I got through and talk to a human. When I asked about setting up to be a new customer, the first question from the human was what type of insurance I have. Not my condition or my history or anything about the doctor but it seems that their top priority is how they're going to be paid. That's really not good business. However I have discovered the doctors in this section of California don't seem to put a whole lot of energy into training their staff for excellent customer service although they may be good doctors. Coming from Chicago, we have first class doctors that I understand you never ask a new patient how they're going to pay as your first question. Maybe a simple "thank you for choosing our practice" line would soften the blow but I wonder what would happen if I gave them an insurance company that they don't get paid from? Once I got transferred from the person who decided my insurance was something they excepted, their next open appointment is 10 weeks away. Really? That made the decision for me. I'll be looking elsewhere for a doctor. If the doctor is reading this, I would like to congratulate you on having an excellent practice that you no longer need new patients. However, don't be expecting me as your new patient because I find your customer service appalling. read more

I have been a patient of Dr. Prem Sahasranam for approximately 7 years and I couldn't be more satisfied with the care I have received from him. Dr. Sahas is awesome and I drive more than 50 miles to see him! I have him to thank for identifying my medical issues being related to thyroid disease when all other medical professionals could not. He is thorough, caring and takes time to listen to his patients. I know there have been some less than positive reviews made by others about his staff approximately 6 months or more ago, and I would agree that service from his front office staff was lacking. However, I believe the overall service has improved since completing their move into their recently built medical office. The new office building is beautiful with state of the art equipment. I highly recommend Dr. Sahas to anyone searching for an endocrinologist! read more

He has a new location and some new staff. Everything seems to be running so much smoother! His wait times are still very long at times but that's what you get when you have a good doctor and he will still sit with you and not rush your appointment. read more

If you are looking for a great endocrinologist I highly recommend Dr. Sahas. I have been under his care since 2014, as a cancer survivor he has been on point with my lab draws, ultrasounds & scans. He is very kind & patient & any concerns you may have he is quick to help see what's going on read more

Dr. Sahasranam is one of the best doctors that I have had the opportunity to use. He is very kind and patient with his patients. Every visit is a very thorough visit and he does not rush through it. I would highly recommend Dr. Sahasranam. read more