This is a local branch with a change counter that is gratis for customers. It's one of just a few…read morethat is in town - so I recommend it for customers of the bank because they don't charge for bank customers to use it!

Friendly helpfuyl staff and thankfully gratis coffee for "early birds" such as myself.read more

These people are the best. I haven't been able to stay afloat due to the virus and UFCU HAS GONE…read moreABOVE AND BEYOND what they had to. Thank you UFCU.

This is such a great institution, always prompt and professional, as well as being involved with…read moretheir customers needs

When ever you walk in. You're welcomed with a wall of hellos that makes you feel all warm and…read morefuzzy. And in addition to that feeling this Arvest helped me set up my first bank account and answered all my questions.

Years ago, I tried to open an account at Firstar Bank in Roland. I had two small boys at the time…read moreand they accompanied me to the bank. The teller directed us to a waiting area while the person in the office finished with another customer. A few minutes later when the office worker finished with the customer she looked out into the waiting area. I prepared to be called into the office when a man came bustling into the bank. He quickly spoke to a teller who pointed him to the woman in the office who'd just finished with the customer. He walked to her doorway, asked her a question and she motioned for him to sit down. She called out her doorway that she'd be with me in a minute. Ten minutes later, she was finished with the bustling man. He left and I again prepared to be called into the office. By then another person was waiting for the office worker. She looked out and called the other person into her office. This time there was no assurance that she'd be with us "in a minute." In fact, she ignored our presence. I suspect because I was dressed casually (it was summer) and had two active (though not inappropriately so) boys with me the woman in the office pigeonholed me as a less than desirable customer. She certainly did a good job at demonstrating that Firstar is a less than desirable place for me to have my accounts.

Worst customer service imaginable. This bank is not customer friendly - they don't work with you on…read moreanything - the policies and fees change and the customer doesn't even get alerted or notified. The bank app is not as accurate and the people who work there are robotic about their jobs - no sense of humanity or care. You will be drowned in fees and they are reluctant to see an issue. PLEASE BANK SOMEWHERE LITERALLY ANYWHERE ELSE BUT HERE

The worst customer service, ATM is always down, they close at 5pm , I mean anyone that works cannot…read moremake it before they close for their banking needs, no one is helpful, very rude, and not to mention they pick and choose when to pay overdraft and when not even when u sign up for it......?? No rhyme or reason to it....I tried to make a deposit to cover a check in plenty of time after work (5pm) and their ATM deposit was down (Not my issue) and they returned my check and charged me $36. Wow! Would not credit if back too me!!! At a time when we are all trying to build back after last couple years this is VERY cold hearted and terrible customer service!!!! Defined changing banks ! Melissa P They did come back after I wrote this and pay for the overdraft charge so I appreciated that .....