I moved to Pasadena in 2004 with my mom; while I was a kid. This has been my favorite library ever since! I've lived in other cities and I would always come to this library. It's huge!! The staff is very friendly. I LOVE this library. I'm a mom now, and I bring my kids here when I can. This is the best library in SoCal, hands down. There is a homeless population that tends to sleep in certain areas; but the security is cool. And there's a police station right across the street; so I've always felt safe here. They are also very generous with their computer time. You get 60 minutes and sometimes they'll extend it if you're working on an important project. WiFi is always amazing - no issues. read more

love love love! very quiet.,people are helpful. Tons of books!! (of course).. there's plenty of space to study.. The first time I visited this place, I thought I was in a labyrinth/harry potter set up! :) I like this place period. read more

Just came back from piano recital in the auditorium performed by talented students of Mr. Levi Trisnadi, ranging from 6 yr to 17 yrs old. Quite amusing to watch these kids perform solo on stage on a grand piano. Some of them can't even touch the pedals, but in a couple more years they will. The library itself is a pretty cool place to hang out, reading, meditating, or yelping. Quaint, great architecture, free parking in the back, and free wifi! read more

Two thumbs up for pasadena library! Great selection on books, friendly staff and best of all it is quiet, mysterious and got lots secret corner for those you who are ninja reader( like myself) read more

This place is closed due to unsafe conditions in the event of an earthquake don't come here they need to update this yelp

Nice and worm environment and perfect services. I got more than what I wanted. One time I was fired by California Department of Transportation, the attorneys did not want my case or charged $10,000 to start the case then hourly fee was $200, and told me that there was no guaranteed to get the job back. So I went to Pasadena Library, I checked out few related books and the librarian gave me more. I read them and follow the instructions. I found out I did not do anything wrong. The key point was if I took the money they sent me or I did not appeal in 10 calendar days even if I did not do anything wrong, I could not get the job back. Eventually I got the job back without attorney. Those books the librarian found for me was really helpful much better than the attorney. read more

Really cool library, which has this historic charm to it. While I was only here for about an hour or so, it was a nice experience. Free parking, which is a plus. Free wifi. And woah, free books? This is a library, after all. It's 4 stories high, with this really cool winding staircases. It's cramped for sure, and the elevators made me nervous to ride them. Lots of creaking. But that's fine, because it was a cool experience to see the architecture. One of the better libraries in the area, definitely will come back if I need to! read more

Happy with this library. My family and I go to the weekly storytimes and we especially love Miss Marie. She is so animated and energetic. Time flies when she's center stage. The children's library has a separate room with auditorium style seating. I like this feature because there aren't any objects or toys in the room that my curious toddler might get distracted by (besides the ones used for storytime, of course). The children's play area is separate. There's a nice community of other moms and dads taking their kids to the weekly storytimes. Not the nanny, not the babysitter... It's nice to see this. Feels wholesome. I use the online feature to request books, then I get an email when they're ready to be picked up. Makes my life easier. The only con I can think of is parking. Parking is usually hard to find in the mornings, but even during the super busy times, we've been able to find metered parking nearby. read more

Holy crap this place feels like u're doing a sequel from The Shining, it's that freaking haunted. If you want to study in a place where u feel like Casper the Ghost is going to creep up on you this is the place- the best part is it's for free! You don't have to wait for halloween to pay to attend an expensive haunted house to get that adrenaline rush. Don't know if i loved or hated hiding in an utmost little corner, & smelling that musty ancient 1900 odor, feeling like Freddy Krueger was going to pop out of anywhere.. so scary, but i think i liked it. However, as old school as this place is, it's still up-to-date and well kept, with everything any researcher or studier should need. But to note, there are lots of homeless people here, some beggars- but i never have a prob w/ them, & always like getting to know them. read more

I've been making my rounds on the library circuit and I've got to admit that Pasadena Public Library really stood out. I love the law school vibe of the place with the multiple levels crammed with load of books, open seating area with communal tables and those old school lamps and dark wood, not to mention the free parking always makes me a happy lady. In addition to the regular things you would expect from a library, they also have outdoor courtyard seating and a cafe. I can't think of a better place to escape to when you need to just dive head first into a book, school work, or work. read more

I was never one of those kids who had parents who wanted them to study 7 days a week at the library to get that straight A report card; I always loved spending time in the library. I love how quiet it is there and you can hear the sound of pages being turned. Nowadays everyone has a Kindle or a Nook and the appreciation of a real book is out the door. One thing I learned is that the Pasadena Library actually lets you take your coffee, tea, whatever beverage while you peruse the titles. That to me is mind blowing since I literally wake up with a latte in hand. To sweeten the deal of being at the Pasadena library, they have a cafe inside, so for those of you who don't wake up with drink in hand, you're in luck! The library is your new one stop shop to that long study session. FYI, you can also a lot on their website i.e. searching for a book, requesting a book to your nearest library, holding a book, and even requesting an extension on your checkout. :) read more

I think this place has high ratings because of the decor. This place looks like something from a harry potter's book. It is so beautiful with antique details. Basing just on the way it looks, it deserves some stars. Now for the other reasons why I DON'T give it any stars, it's because this place is musky and filthy. It has got to be the dirtiest library I have ever been to, and that sucks to say because the place has potential to be so beautiful. A library is suppose to be quiet, but a lot of the people that go here do not follow that rule. I've heard people arguing for hours when I was trying to study. It was so bad, and the librarians would shush them and do nothing further. It was horrible, it's not a place to go to if you need some peace and quiet. I get it, it's a library a public place for anyone to go to. I just wish some people had a little more respect for others. read more

Everything about this library is terrific, except for the staff (well, MOST of the staff, because the reference librarians are just fine). I'm at the library once or twice a week and the workers at the circulation desk consistently frustrate the hell out of me because they: 1) move as slowly as possible, 2) refuse to make eye contact with anyone so we can't move up in the waiting line until they're finished with their personal conversations with each other, or they're done using their cellphones, and 3) would it kill them to smile? Is this really the best that my tax dollars can buy? read more

Hey peeps - stop parking in the library parking lot for your court appearances. I see you. Even if the library cops don't. And I'll rat your butt out. That's why my photo isn't on here. Other than the chaos that is the parking lot (I have been cursed out here twice....) This is the... best library ever. Great hidden nooks, power cords at almost every table, coffee shop, helpful people at the desk. Oh, about those hidden nooks - seriously,just when you think you've found them all, there is another. And don't even ASK for permission. If it has a desk YOU ARE ALLOWED there. I have had rooms bigger than my first apartment all to myself because other people thought they looked too "antiquey" to be public. Hours have recently been cut :(. Damn budget. Check website before you go. read more

Shhh!!! Why do you bring your babies here. Not like toddler age but straight fetus. They won't know that its a quiet zone and why your filling out your bus pass application your fetus is making noises and I'm annoyed! Other than the noisy fetuses you may encounter from time-to-time, this place is a gem! Great area to study, relax and just read. The bathrooms are only on the main floor so if you are close to combustion like I found myself, climbing those stairs will not grant you salvation. Overall great place and you can reserve books online and pick them up when their ready. Technology now a days is amazing. ALSO you can rent movies!! Not guaranteeing the quality, hell they may even be VHS' but its still a great feature. It's a Public Library so expect such. Books may be missing, or out of place but sheesh its free can't complain. read more

This is going to be one of my most illogical reviews and here's why: 1. My first name is Harry. 2. Entering the building felt like entering Hogwarts. 3. Finally, I $4it you not, the library has a COFFEE SHOP and I ordered a drink from a barista that looked like DUMBLEDORE, who, again no bull$4it, disappeared after I bought the drink - granted my back was turned for like 7 seconds but STILL. 5 STARS JUST FOR THAT EXPERIENCE. read more

Up the early 20th century stairs, past the taupe painted walls and into the glass doors enters the world of physical beauty, historic architecture, curious minds and a lot of....books. Pasadena public library is absolutely beautiful and historic inside and outside. They still maintain their elegant dark cherry molded wood shelves, high ceilings, thousands of books, and old-world charm. Yet, they keep up with technology and offer free wi-fi for those with a libary card. Many tables are available for those who want to study, and they open pretty late for a public library--9pm. In case if you need a boost to stay up for those page-turning books, a coffee cart is outside for your convenience. Pasadena Public Library....I love this place. I hope this place never changes its charming character. read more

Straight outta high school and I need a job. I needed something with flexible hours to go around my busy 4 year long PCC schedule. Ahhh Pasadena Central Library. Perfect! I had a really fun time working here except when I had to work in the children's section. That place is just madness from open to close. I loved to help some of the people that would come in and I would see a lot of interesting things happen between the stacks. That was the first time I found out a library can make some people horny. Just beware of a few things: -the occasional bum that tends to lurk in the periodical section will stank up the surrounding place -the pervs downloading porn on the computers (seriously? on a public compy??) -the ghosts that tend to haunt the library late at night (all employee's have had at least one experience) Other than that the library is a wonderful place to spend some time studying and reading. Take your time to walk around and explore and soak up all that it has to offer. You'll leave pleasantly surprised. read more

When I first arrived in the United States, I had the pleasure of visiting the public library in Pasadena and was pretty blown away, it was a large very interactive experience. The only thing I was not a big fan of was the fact that it seemed to be the hang out of every homeless person int he city. I give it a 4 because of the fact that it at least houses the cities homeless population fairly well. I actually enjoy walking into the periodical room and sitting down to read a magazine next to someone that has not showered in 6 months. It was really easy reading about the new healthcare bill while my eyes watered from the strong rotting onion stench coming from this gentleman. I slowly but surely packed up and wandered over to a nearby computer and sat down to check my email. A lovely woman sitting next to me was on surfing some page from the county of Los Angeles. She proceeded to defaecate on herself, or at least smelled like she just had. I packed up once again and wandered over to the book search computer. The keyboard was covered in what looked to be homeless person grease. I quickly exited the scene, deciding that it would be best if I used my own personal computer at home to do research. The place should be renamed the Pasadena Homeless Shelter. At least it provides a service to the city. read more

The children's area is nice and when there are events in the auditorium I have had positive experiences, this will account for the 1 star. If you need a quiet place to study, this is not the place. This library is a homeless hangout. I don't have an issue with the homeless but many of them suffer from mental illness, talk loudly and have loud outbursts. This along with the smell of urine does not make this an atmosphere conducive to studying. I have endured this for a months while studying and today was the last straw. I politely asked a "regular" who lives in the library with his girlfriend to please talk quietly and he became extremely belligerent. I told the library staff, security and administrator who said they can't do anything and suggested I try and find a new study location. This is shameful! The library administrators can take action and get 'No Trespass Orders" against disruptive patrons but I get the feeling they don't care. I will NEVER be back read more

OK this is a spot I literally grew up in. But I only give it a 3 because of the pungent odor you smell when you walk in, and throughout most of the library. I'm like wait a minute...are u serious?!? You can't put some type of air freshening devices throughout this extremely popular library? It's completely gross when you walk in from the back parking lot. Other than that, it's a great library. It's old as heck though. They haven't upgraded. So each long table has only 1 electrical receptacle. And that one has the lamp plugged into it! I'm like, OK it's 2015. Get some electricians in there and put new outlets all over this library! It has WiFi at least! Ok....that's an honest quick review of the library. I'm here now. My nose has adjusted to the smell, so let me get to some work. Wait...I'm back. I gave this 3 stars but sadly I have to take an entire star away and NOW GIVE IT A 2 STAR, due to the horrendous men's restoom! This restroom may as well be a public park restroom in the ghetto it smells so bad! You know how I complained about the general atmosphere having a bad odor? Well that odor smells like roses and Jo Malone perfume, compared to what it smells like once you open the door of the Men's bathroom!! This may be the only indoor public restroom that smells worst than a Porto potty!!! THE OWNERS SHOULD BE FINED for keeping such a horrible smelling dirty bathroom! Grant it, the library also has a huge homeless population. The mentally ill, and homeless alike find this library to be a safe haven. They spend lots of time in the bathroom...maybe taking baths in the sink and taking dumps on the toilet seats ....I don't know....but when I walk in....mind you its very small....there were 3 homeless men in there shuffling around....and another coming in. This is not a dig at them whatsoever. If I had a choice of being outside in 100 degree weather, or in air conditioned area sleep on the library soft chairs, I would choose the library too. But then it gives the library that ambience. But hey, it is what it is. read more

Central Library Pasadena Public Library - A view of one of the rooms in the library - Libraries Near Me - Pasadena, California

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Pro: Free WiFi, no library card needed. Con: The odor of unwashed bodies all over the first floor... read more

This spot is easily one of the fanciest libraries I've visited. It's very hogwartzy and certainly impresses - the collection of books is ginormous and the number of desks is ample. This is very ideal for a study location! Outlets are plentiful and wifi is strong as well. I can practically sit here all day and cram cram crammm. A lot of other public libraries would tend to have individuals getting tutored, kids chattering, or generally have background noise going on. This library however is dead silent and to me, silence is golden :-). Well maintained, beautiful atmosphere, and free parking. I like it here! read more

A big THANK YOU to Dave L. for highlighting what a great resource we have in the Pasadena library. The first thing I do when I see a recommended book on a blog is check if the library has it. 99% of the time (unless the book is just released) they do. Why would you go to Amazon? This is what I fantasized about doing all through college (and usually did if textbooks were on reserve), so what about the rest of us?? Anyway, the Pasadena Library gets 5 big stars because: - Their online account management is *awesome*. You can make wish lists and hold requests, and they'll notify you by email if your due date is approaching. - The building is appropriately grand without being excessively large. If you do get lost, the staff will patiently explain where you are, and where you want to go. - If you don't get lost, you don't even have to interact with a human being. PC kiosks tell you which stack your book is in, and automated barcode readers allow you to check your books out all by yourself. - You can take the Pasadena Arts Shuttle to the front door. read more

I want to give a BIG thanks to all of those who are making it possible to check out library books. They have devised and easy and seemless process. Today is the 2nd time I have picked up books & once again, it was so very organized. Thank you all! Lauri read more

I've been coming here for years (20+). Recently I stopped on a Sunday and was exposed to really poor service. Each one of the staff (2 woman) that I interacted with had very poor interpersonal skills: 1. I approached one staff to ask about location of reference area....she walked away as I was approaching her and pretty much made me come to her for her "attention". Interaction was un-proffesional to say the least. 2. Counter staff person was really having a bad day. Very short with her questions and answers; unprofessional. I'm not sure why they all seem to be in a bad mood..working on Sundays maybe? Regardless, my and your tax dollars support this community service beacon; lets not forget that. About me, I was dressed in a very laid back gear...not that it should make a difference. Maybe they assumed that my appearance equated to my level of service?? Hmm...not sure. Hope city management reads this as I'm sure that others have experienced the same level of service. take note from the Altadena libraries...customer service is way better. read more

I love this library. Not because of the architecture, the free parking in back, the fact that there's wifi, the drop off boxes outside or the fact that it's down the street from where I live, NO! - I simply love this library because before the due date I GET AN EMAIL REMINDING ME THAT THE DUE DATE IS APPROACHING! Awesome! I don't know how many times I get stacks of books and would forget to return them on time at my old nameless library, but now at my new library, I'm able to be on time because of the email reminder! Also, I put a book on hold (My Life in France - Julia Child, inspired after I saw the Julia/Julie movie at the yelp event) and they emailed me when it became available for pickup. I love the email reminders! read more

To quote George M. on this page we could say that the Pasadena Public Library is a miniature version of the New York Public Library Building on 42nd Street, only this time, as is the case with microchips, the smaller the better. NYPL, unfortunately for all of us New Yorkers, is underfunded and operates like shit, whereas PPL seems to be rolling in cash and bling as if it just came out of a Dr Dre song. Having spent almost 3 months of my life in this library I can confidently say that it's one of the most comfortable and effective libraries I have seen so far. It has a wide variety of books, most of them (thanks to the great people of pasadena who probably read all of them already) available, intact and in pristine condition. The cafe which operates at the courtyard (yes, this library has a courtyard) have great cocktails (ask for the kiwi red bull mix if they're still making it), and the bathrooms have the flush-less toilets which I have yet to see in another location. Sure, it has some homeless problems. If nothing has changed, the "aging hippie" homeless dude who used and incensed east wing reading room must still be doing shifts from 9 to 9, occasionally standing up to fake "searching for some titles" as he speaks with himself. As for that other homeless looking guy who punched in and out with him, he's now living in NY writing reviews for his beloved library from afar. read more

Today I'm giving this library 5 stars because they were able to recover a book from another library system that I mistakenly returned to them. It took them all but 5 minutes. Apparently there is a special bin that they place these "stray" books in and eventually return them to the right library if no one picks it up after a certain time. Wow that is just awesome. read more

Central Library Pasadena Public Library - Center front courtyard to sit and contemplate. - Libraries Near Me - Pasadena, California

I'd like to start off by saying that I go to libraries to study. With that said, this library was not designed for students like me who likes studying in complete silence. The first floor was the loudest with people checking out books, and librarians giving out information. The second floor was where the restrooms were located. Restrooms stalls were small with swinging doors. Decor of the library had a very old venetian feel to it. Everything looked like it was made out of oak. The library has this weird smell to it. Some parts if the library smelled of books (which I enjoyed)but some parts of the library like the first floor smelled like smelly old people. A hint of sweat, dash of BO, and pinch of uncirculated air. I stayed on the third floor for the most part and I had this one guy playing on his phone the whole time, sit across from me ( oh and he definitely smelled like armpits.) This place although great to sit in on a Sunday with a book, cup of coffee, and no deadlines, it's not so great for students. Population mostly consisted of persons 30-50 y/o. read more

Foster K. has already used the other word I can think of to adequately describe the PPL: grand. I have never been in a library this classic and beautiful: high wooden ceilings, parquet and marble floors, brassy hanging lamps, wood paneling, beautifully lettered signs. There's a large room for the children's books, with tables, computers, and lots of windows. There are smaller rooms for computers, periodicals, new releases, and generally good browsing. So many nooks and crannies to explore! The video/DVD section is always interesting, and there are FAR more videos than DVDs. You can get videos on languages, science, history, animals, and other educational subjects, plus silent movies, old and new classics, recent Oscar nominees, and a tape of the 1987 Rose Parade. I only end up at the PPL with a friend who borrows movies there, since I don't live near Pasadena, but every time I've gone I've heaved a sigh for not being convenient to the library. It seems like a marvelous place to spend days in. read more

When I was a little girl, I used to pretend this library was my magical gigantic mansion, filled with an endless amount of books, nice furniture, and a lot of visitors who I didn't personally know. Obviously I was nerd from very early on. The children's section is separate from the rest of the library so your thoughts won't be pierced by a new generation of toddler-nerds screaming with excitement over books. Amazingly, the library still offers free parking for the first 3 hours, so if you time things right, you should be ok to find a space. (If things get bad and you don't want to deal with metered street parking, hop over to the Paseo and walk 2 blocks). This library continues to be awesome and keeps up with the times: self-check out, wireless network (and lots of outlets), and access to many catalogs and databases. There is also a coffee area on the patio called "Central Grounds," which is also equipped with a webcam. So you can re-read "1984" and have Big Brother watch you, all at once. Check it out: http://www.ci.pasadena.ca.us/library/coffeecam.asp To top it all off, the librarians are SUPER helpful in assisting you with research. They seem to live for that kind of stuff, and there's nothing better than someone who is more excited than you are about your own research. read more

This is a good library. The selection is decent although the wait list for newer and more popular books is huuuge. Like 40 people deep. That basically translates to months of waiting time. Next, they have tons of computers and usually you can extend your session to about 2 hours if no one's waiting. The connection is fast, printing is only $0.10/page. However, if you want to use your own laptop, the wi-fi is DIAL-UP LEVEL SLOW. i mean, some websites just don't load or you have to reload them a few times. Like...google maps? and Gmail? forget Youtube or even Hallmark's website. Sometimes the library's own page takes minutes! I'm not sure if the signal is too weak, too many users, or Taylor Swift, but it is completely crappy. The movie selection is good as long as you want something more than 4 years old and critically acclaimed. Lotta good indie selections, though. I think the Magazine room might be the library's best feature. Tons of great publications, well organized and updated. The cafe is cute and nice to study over a muffin, but -man i sound really picky here- pollen and dust gets all over your laptop. I'm just saying - i don't even have a nice white Mac, but there was more dust and pollen than a Claritin commercial. Finally, the men's bathroom is on some kind of need-to-stink basis. I have to find this children's bathroom i've read about...I'd rather smell peed pants than homeless doodoo. i do love this library. I just hope they shape up two of their critical services: the bathroom and wi-fi. read more

Wow. I finally went to this library today to check it out, and was I ever impressed. You FEEL smart just walking past the iron gates and up to the front doors. Lots of great areas to sit and read. Some ultra quiet, some a little more bustling. It is beautiful, and charming, and looks like it stepped straight out of a movie (which I have no doubt, it has been in many). The book collection is quite extensive and impressive. I bee-lined over to the cookbook section and found HUNDREDS of books on just about anything you'd like to cook. I even found one on how to make your own homemade Charcuterie. Wow. I came home with an armload of books that I could barely carry to my car. (They'll let you take out up to 50 books at a time!) Next time, I'm bringing my laptop and plan on finding my own little nook to hang out for a while. Even if you are not a book reader, you can greatly benefit from this place. It would be a great location to come and escape from the world for just a while. Hushed tones, warm woods, high ceilings, mostly all natural light and cozy lamps on tables. I'm going back, and I can't wait. read more

Central Library Pasadena Public Library - Pasadena Public Library - Central - Libraries Near Me - Pasadena, California

I grew up in Pasadena, and then Arcadia. I've always been a bookworm, and as a kid in Pasadena I made frequent trips to the main library, even though there were smaller branch libraries closer. There's simply no comparison when it comes to the amazing Pasadena main library. When I lived out of state one of the things I missed a lot was this library. From its beautiful, historic building to its huge selection of books, from its archives of newspapers on microfiche to its dark wood and elegant, rather old-fashioned feel, I just love it. I moved back to Arcadia several years ago after living in other states, and even though the Arcadia library is much closer than the main library in Pasadena, I have yet to even visit it! I simply see no reason to bother. The atmosphere of the Pasadena library, along with its familiarity [from oh-so-many years ago], and its awesome selection of books keep me going back. One thing I find very impressive about its selection of books is that they have a great computing section. I'm a Linux geek, and it's nice to see lots of UNIX/Linux books, along with other computer-related books, such as programming. I have yet to find any book that I wanted but couldn't get at the Pasadena library, even if it had to be special ordered for me. Also, when my Internet connection was out a while back [due to RAIN, of all things!], I found to my pleasant surprise that the wi-fi at the library was reliable and relatively fast, especially considering how many people were there using it. In my experience, the staff members have been uniformly helpful and friendly. Definitely adds a nice touch. read more

Walk in there and be floored by the dark wood palace of books. For the longest time, the Downtown Central library was my favorite book haunt, but this library has that Wayne Manor sensibility, As soon as you walk in through the main entrance, over to your right you'll find numerous people on their laptops clicking away by their lonesome. Remember, the world only exists on their screens, they will pay you no attention. Also towards your right you will find rows and rows of holds that allow you to easily grab your book, take a couple of steps backwards, and self-check out to glory. In Downtown, you have to ask for the held book after waiting in a long line that conjures of images of the Beetlejuice Purgatory wait room. The staff is unbelievably welcoming, and more than willing to help you with any of your needs. There is also a huge kids department that is replete with computer learning software, small reading desks, and all the classics. So, get on over to this library, and feed your brain. Mmmm tasty. read more

I use the study and reading areas so this won't be a review of any library or loan services. The location is near the commercial hub of Pasadena which is a plus. Having said that, parking is a concern--not specifically a problem as parking stalls are present. There's a high ceiling and spacious hall not common for public libraries but more the norm for universities. I doubt anyone would have trouble finding space; there are several reading rooms sectioned off by library material. I've never had any issues with stable connections and linking to wifi. My nit is the bathroom but who spends much time there? read more

So this summer I became very well acquainted with the Pasadena Library. I was there at least twice a week, getting my tutoring on. I really like this library. They have all kinds of nooks and good spots for reading, a good little coffee stand and pretty clean bathrooms. Sometimes homeless people do hang out, so be aware, but I never had any problems. They have plenty of (free) parking in the back, so don't get suckered into that $5 lot! Happy reading! read more

This is my open love letter to you Pasadena Public Library! At any point I find myself getting fed-up with living in LA, and tired of its residents and environs, I need to remind myself to return to the jewel in the crown of the Pasadena library system and re-new my vows with you Southern California! Part of the splendor of the Pasadena's master plan of beautiful civic buildings for their residents, this is an elegant and well appointed library, including a theatre, cafe, Children's wing, teen annex, courtyard and book store. The collections here are stunning. The building itself, a high church of all that is literary. Take a quiet morning, or afternoon and thrill yourself silly here! read more

My 15yrl daughter (dark Mexican) asked the white old lady at the counter for a book and she was really rude to her. My daughter looked at her straight at her third eye and the old lady changed her tone. Also, too many homeless people hang around. But staff should get a better attitude or get another job. read more