My father passed away on August 11, 2015. This was a tough time for my family, and we chose Central because of a Korean funeral director on the staff, Ms. Gina Chong , that can communicate more clearly with my mother.After arrangements for the wake,cremation, funeral services were made, $9000 was given promptly to Central, including $1700 for a casket that was going to be reused by them anyway( I learned this from a crematory worker)
After the funeral , my mother requested a copy of the death certificate . She assumed it was included in the bill. Ms Chong told her it wasn't but my mother paid her $100 to get one made. A month later, no death certificate copy was made. We called, but no return calls were made.
My mother wished to visit the location where my father's ashes. So she called Ms Chong. She simply stopped picking up and started to block her calls. My mother has hypertension and was very stressed by this. I was just seething at the total indifference of Ms Chong.
Finally Ms. Chong told her , " I don't know." It is New Jersey law for funeral homes to have an official document that indicates the location, time date, name of vessel, etc. if the remains are buried at sea.
I called in a very influential friend for a favor to get this resolved. Almost instantly, Ms Chong produced the death certificate, the burial at sea documents, and an apology. The thing that angers me the most is that Ms Chong had the things we wanted ( and paid for) ready. She kept this from us either out of flippancy,laziness,or callousness. Not what you want from a funeral director. Her completely lack of empathy borders on sociopathy . The old adage about crooked businesses : they stop caring after the money clears. Yes, apparently includes this funeral home.
FYI, my original review, was expletive laden, but I'm choosing the high road. Dad would have preferred it that way. read more
