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Wolverhampton Swimming and Fitness Centre - In the fitness centre we have wild cats climbing in through the windows into the pool! Gross!

Wolverhampton Swimming and Fitness Centre

(3 reviews)

Everything.the staff are rude and careless security is absent and the facilities are mediocre.Avoid…read moreat all costs which are also expensive.if I could give a minus score it would be-5 .

On Tuesday 28th September 2021. I went to Wolverhampton Swimming and Fitness Centre for Aqua fit…read moresession for 8pm.  During the class, my locker was broken into and my valuables were stolen which included my car keys, purse, bank cards, house keys, mobile phone and clothes.  The whole bag was taken from the above locker which someone smashed the plastic panel in between the lockers and pulled my bag out.  My car was stolen and my credit and debit cards were used at Tesco Express petrol station and Co-op nearby around 8.30pm   I found the customer service at the gym terrible. I thought they would have offered me a private room to sit, but I was standing in the reception with my swimsuit and towel wrapped around me, while public were walking past me. I went to look for my car in the heavy rain, and a couple of staff members helped but I knew it had been stolen.  The public were more supportive than the staff.  The manager was a young girl. I kept telling her to ring the police and she stood there with her phone and saying she can't get through to them and did not bother to proceed with the call. She did not even dial 999 only 101. My husband arrives and picked me up and we rang the police ourselves and got through straightaway.  The staff didn't seem that bothered which made me suspicious with their actions. The duty manager rang 101 but was on the phone for half an hour to them and said had no joy.  The 101-phone call lasts less than 5 minutes. They should be compensating me for my valuables and my car because it is your staffs and sites responsibility to provide a duty of care, security and safety.  Also, today 01/10/21 the police viewed the CCTV with staff and they found the culprits on CCTV.   But on 30/09/21 the female duty manager rang (approx. 6pm) and said that operational manager had viewed the CCTV and there was nothing on there.  How can the Operations manager not find anything on the CCTV, yet the duty manager could. Also, one of your staff has lets these criminals on site, how can this be? Surely, they would need membership or at least sign in. It is obvious that they have not done their job properly. I am totally disgusted in how everything was dealt with.

Central Baths - swimmingpools - Updated May 2026

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